DP World Logistics Rwanda

Responsibilities or duties

• Act as vital link between Head of Operations & ground level staff; oversee client schedules, warehouse performance and inventory control.
• Ensure adequate resources – manpower and equipment – to meet daily operations; check & approve maintenance schedules (PMS).
• Maintain SOPs, strong process controls and all relevant documentation to prevent revenue leakage.
• Identify and address major risks, poor performance and attitudes in a timely manner.
• Monitor KPIs (Destuff/loading times, truck turnaround) and execute seamless end-to-end operations daily.
• Manage service delivery, warehouse management, cargo safety and regulatory compliance in the dedicated zone.
• Prepare daily/weekly/monthly reports; investigate complaints and incidents as required.
• Focus on people’s engagement – motivate and coach teams; conduct performance reviews.
• Promote positive workforce relationships and track performance against targets.
• Ensure HSE risk assessments, safe working procedures, proactive safety inspections and GHSE reporting.
• Assess HSE compliance, training requirements; report accidents and incidents promptly.

Qualifications or requirements (e.g., education, skills)

Bachelor’s degree in business, Operational Management, Logistics or related discipline.

Experience needed

• Minimum 5 years’ experience in Supply Chain & Logistics Operations, with managerial experience.
• Strong organizational, planning and analytical skills; effective communicator at all levels.
• Sound understanding of Health & Safety legislation; ability to identify risks in a terminal environment.
• High problem-solving ability; agile, decision-driven, customer-focused; flexible working hours.

Key Competencies

• Strong leadership, mentoring and stakeholder management skills.
• High attention to detail; ability to work under pressure and meet tight deadlines.
• Good communication, reporting and safety-conscious approach to work.

• Act as vital link between Head of Operations & ground level staff; oversee client schedules, warehouse performance and inventory control.
• Ensure adequate resources – manpower and equipment – to meet daily operations; check & approve maintenance schedules (PMS).
• Maintain SOPs, strong process controls and all relevant documentation to prevent revenue leakage.
• Identify and address major risks, poor performance and attitudes in a timely manner.
• Monitor KPIs (Destuff/loading times, truck turnaround) and execute seamless end-to-end operations daily.
• Manage service delivery, warehouse management, cargo safety and regulatory compliance in the dedicated zone.
• Prepare daily/weekly/monthly reports; investigate complaints and incidents as required.
• Focus on people’s engagement – motivate and coach teams; conduct performance reviews.
• Promote positive workforce relationships and track performance against targets.
• Ensure HSE risk assessments, safe working procedures, proactive safety inspections and GHSE reporting.
• Assess HSE compliance, training requirements; report accidents and incidents promptly.

• Strong organizational, planning and analytical skills
• Effective communicator at all levels
• Sound understanding of Health & Safety legislation
• Ability to identify risks in a terminal environment
• High problem-solving ability
• Agile, decision-driven, customer-focused
• Strong leadership, mentoring and stakeholder management skills
• High attention to detail
• Ability to work under pressure and meet tight deadlines
• Good communication, reporting and safety-conscious approach to work

• Bachelor’s degree in business, Operational Management, Logistics or related discipline.
• Minimum 5 years’ experience in Supply Chain & Logistics Operations, with managerial experience.