Summary
Date Posted: Thursday, March 03, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Afirr - Grievance Redress Mechanism Officer
The Development Bank of Rwanda is Rwanda’s only National Development Bank mandated to support Rwanda’s development goals. Over the last years, the bank has undergone substantial re-organization aimed at positioning it as an “innovative and sustainable provider of development finance for socio-economic impact”.
To achieve this vision, the bank’s new strategic plan (2018-2024) has outlined 3 key strategic themes.
• Operational Excellence: Continuous improvement of our credit and risk management system, financial performance and customer services.
• Strategic Partnerships: Forming strategic partnerships to deliver our mandate is a key component of our core activities.
• Dynamic Culture: Continuously improving our pool of knowledge to have the most competent and skilled employees.
BRD is committed to respecting gender equality and disability norms. We promote gender responsive practices. Qualified candidates particularly females and persons living with disabilities are encouraged to apply.
To help accomplish this ambitious and exciting vision, the Development Bank of Rwanda (BRD) would like to recruit suitable qualified candidates to fill the following positions:

Background Information
Job Title: Afirr - Grievance Redress Mechanism Officer
Current Grade: JG6
Department: SPIU
Reports to: AFIRR Project Coordinator
Direct Reports: N/A Indirect Reports: N/A
• Contract Terms – 5 Years Fix-Term Contract
• Purpose of the Job
The purpose of the job is to coordinate, oversee and report the GRM implementation in all AFIRR financed subprojects for the compliance with the national and World Bank’s environmental and social standards. The GRM officer will work with SPIU project team and clients on the GRM implementation and will advise the Project and formulate recommendations and requirements for clients’ action.

Main Responsibilities of the Job
• Coordinate and work with PFIs, clients and local authorities in establishing appropriate site specific and PFI level GRMs for managing all grievances associated with all AFIRR supported projects;
• Receive all beneficiaries ‘complaints and concerns from GRCs at PFIs and subprojects under direct investments, record them and work with the BRD GRC to handle those complaints and concerns in a timely and effective manner;
• Coordinate the capacity building of GRCs and project stakeholders on grievance management and ensure that the client (PFI, borrower or sub-borrower) understands the proposed GRM and has the commitment and capacity to address adequately all grievances associated with the project;
• Monitor the proper implementation of GRCs’ decisions/resolution measures;
• Develop and maintain the Grievance Redress Mechanism database with information on nature of complaints received, whether and how they are resolved;
• Work with the Business and Operation Departments to notify concerned customers and subprojects stakeholders about the subprojects’ activities and proposed GRM to raise awareness and increase ownership on site specific GRM.
• Work on any other assignment from either BRD’s Management or immediate supervisor regarding the E& S standards of the Bank;
• Prepare periodic reports (quarterly and annually) on the status of GRM implementation in all AFIRR financed investments.
• Performance indicators
• Number of complaints received and resolved.
• Number of problems identified and timely action
• Number of predicted challenges and processes to all parties that resulted in fair, effective and lasting outcome
• Feedback received from the complainant and the authorities
• Working relationships
• All BRD departments
• All Project stakeholders
• Professional, academic qualifications and experience
A Bachelor’s Degree in Social sciences, Environmental Sciences, Environmental Management Development studies, Community Development, Education, Political Science, Project management or any other related field is required. A masters’ degree will be an added advantage.

The experience shall include but not limited to the following:
• A minimum of three (3) years of relevant experience in community development, administration, conflict management, entrepreneurship, and related field;
• Familiarity with World Bank Environmental and Social Safeguards Policies or Environmental and Social Framework (ESF) will be an added advantage;
• Familiarity with project’s grievance mechanism and related administrative processes
• Ability to work independently, to develop and present sound technical information skills;
• Excellent communication skills and ability to work in teams;
• Excellent coordination skills and experience in working with multiple groups of people;
• Excellent management of conflicts and ability to influence decision making at all levels;
• Excellent project management skills including demonstrated ability to set and manage priorities and multiple tasks;

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
Interested candidate should apply online (https://www.brd.rw/careers/ ) and upload application documents including Curriculum Vitae, copies of degree certificates and professional certificates, motivation letter, names of three previous supervisors (as one document) as well as their emails and telephone. Only online applications shall be considered. Email only for inquiries (not application): recruitment@brd.rw Address all applications to the Head, Human Capital and Corporate Services of the Development Bank of Rwanda. Deadline for application: Tuesday 17th March 2022 The employment package is highly competitive/attractive. Due to expected high volume of applications, ONLY shortlisted applicants will be contacted. Done in Kigali, March 1st , 2022

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