Vacancy title:
Customer Care Officer

[ Type: FULL TIME , Industry: Telecommunications , Category: Management ]

Jobs at:
Muhanga District Health

Deadline of this Job:
17 June 2022

Duty Station:
Within Rwanda , Kigali , East Africa


Summary
Date Posted: Thursday, June 09, 2022 , Base Salary: Not Disclosed

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JOB DETAILS:
Customer Care Officer
Level:6.II
Job description
• Collect periodically the claims from customers in the suggestion boxes for analysis
• Participate actively in the analysis process
• Ensure that the complaints are entered into the complaints system tracker so as to take preventive actions.
• Ensure the proper follow up of the recovery plan
• Management of all problems related to customers
• Identify and report on performance constraints
• Ensure proactive systems to maintain operational performance in collaboration with other services
• Professional appearance and commitment of customer care
• To ensure the office, customer area and their personal appearance is at the highest level of clean line
• Submit monthly, quarterly and annually report to the supervisor
• Perform other related duties as required

Minimum Qualifications
• Advanced Diploma in Office Management
0 Year of relevant experience
• Bachelor's Degree in Communication
0 Year of relevant experience
• Bachelor's Degree in Office Management
0 Year of relevant experience
• Bachelor's Degree in Public Health
0 Year of relevant experience
• Bachelor's Degree in Marketing
0 Year of relevant experience
• Bachelor's Degree in Customer Relations
0 Year of relevant experience
• Bachelor's Degree in Hospitality Management
0 Year of relevant experience
• Advanced Diploma in Hospitality management
0 Year of relevant experience

Competency and Key Technical Skills
• Integrity
• Strong critical thinking skills and excellent problem solving skills.
• Inclusiveness
• Accountability
• Communication
• Teamwork
• Client/citizen focus
• Professionalism
• Commitment to continuous learning
• Knowledge of customer service practices
• Resource management skills
• Problem solving skills
• Decision making skills
• Time management skills
• Risk management skills
• Results oriented
• Digital literacy skills
• Analytical skills;
• Fluency in speaking and writing Kinyarwanda, English and/or French. Fluency in all 4 national languages (including Swahili) is an added advantage.

Work Hours: 8

Experience in Months: 0

Level of Education: Bachelor Degree

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