Summary
Date Posted: Thursday, March 03, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Customer Care Officer
Level:6.II
Job description
• Collect periodically the claims from customers in the suggestion boxes for analysis
• Participate actively in the analysis process
• Ensure that the complaints are entered into the complaints system tracker so as to take preventive actions.
• Ensure the proper follow up of the recovery plan
• Management of all problems related to customers
• Identify and report on performance constraints
• Ensure proactive systems to maintain operational performance in collaboration with other services
• Professional appearance and commitment of customer care
• To ensure the office, customer area and their personal appearance is at the highest level of clean line
• Submit monthly, quarterly and annually report to the supervisor
• Perform other related duties as required

Minimum Qualifications
• Advanced Diploma in Office Management
Experience: 0
• Bachelor's Degree in Communication
Experience: 0
• Bachelor's Degree in Public Relations
Experience: 0
• Bachelor's Degree in Office Management
Experience: 0
• Advanced Diploma in Communication
Experience: 0
• Advanced Diploma in Public Relations
Experience: 0
• Bachelor's Degree in Marketing
Experience: 0
• Bachelor's Degree in Customer Relations
Experience: 0
• Bachelor's Degree in Hospitality Management
Experience: 0
• Advanced Diploma in Hospitality Management
Experience: 0

Competency and Key Technical Skills
• Collect periodically the claims from customers in the suggestion boxes for analysis
• Participate actively in the analysis process
• Ensure that the complaints are entered into the complaints system tracker so as to take preventive actions.
• Ensure the proper follow up of the recovery plan
• Management of all problems related to customers
• Identify and report on performance constraints
• Ensure proactive systems to maintain operational performance in collaboration with other services
• Professional appearance and commitment of customer care
• To ensure the office, customer area and their personal appearance is at the highest level of clean line
• Submit monthly, quarterly and annually report to the supervisor
• Perform other related duties as required

Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

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