Vacancy title:
Customer Services Manager
Jobs at:
Ampersand Rwanda LtdDeadline of this Job:
14 November 2021
Summary
Date Posted: Saturday, October 23, 2021 , Base Salary: Not Disclosed
JOB DETAILS:
About the role
The Customer Services Manager will support our mission to serve our customers, the commercial motorcycle drivers, better than any company on the planet. This position will manage and process the customer complaints, and provide appropriate solutions and follow up to ensure resolution. The person will be in charge of effectively designing, implementing, and improving systems and processes for the customer service.
• Helping us serve Rwanda's commercial motorcycle drivers better than any other company on the planet.
• Design systems of communication and feedback to ensure our customers are always heard.
• Manage and process customer complaints, provide appropriate solutions and follow up to ensure resolution.
• Create and deliver customer service training for Ampersand teams.
• Develop and monitor KPIs for customer service performance.
• Receive, log, and process customer inquiries and complaints.
• Design and execute company initiatives to maintain quality customer relationships.
Minimum requirements:
Candidates who possess the following are encouraged to apply:
• A bachelor's degree
• At least 3 years experience in customer service design and delivery
• At least 2 years of management experience
• Ability to communicate clearly in English and Kinyarwanda
• Ability to organize and deliver training
Work Hours: 8
Experience in Months: 36
Level of Education: Bachelor Degree
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Job application procedure
Candidates should submit a CV and a cover letter detailing their interest and aptitude for this position by the link: https://ampersandelectricmobility.teamtailor.com/jobs/1390038-customer-services-manager
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