Summary
Date Posted: Tuesday, May 24, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Qssr-Deriv-Cse-Client Support Executive
About This Job:
Q-Sourcing Rwanda Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Rwanda, Uganda, Kenya, Tanzania and South Sudan.

On behalf of our client DERIV operating in the trading industry, we are looking for competent, skilled, and experienced Client Support Executive to work in Rwanda

Duties And Responsibilities
• Respond to customer enquiries and concerns by live chat and email.
• Process applications and customer documentation according to relevant policies and regulations.
• Collaborate with client support agents in different time zones to ensure optimum results and customer satisfaction.
• File records and documents of customer interactions and customer satisfaction

Requirements
• University degree in communications, IT, or any related fields
• Practical experience in technical customer support
• Experience in the financial services or IT industry
• Proficiency in other languages
• Willingness to work in rotating shifts, weekends, and public holidays
• Excellent spoken and written English communication skills
• Proficiency in French

Work Hours: 8

Experience in Months: 12

Level of Education: Bachelor Degree

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