ISOKO SACCO GASABO (ISG) is a District Savings and Credit Cooperative (D-SACCO) established following the consolidation of fifteen Umurenge Sacco’s operating within GASABO District, in accordance with the Government of Rwanda SACCO consolidation framework. ISG is duly registered under RCA and licensed by the National Bank of Rwanda (BNR).

in accordance with the Government of Rwanda SACCO’s consolidation framework and under the supervision of the National Bank of Rwanda (BNR) ISOKO SACCO GASABO is looking for qualified, competent, committed, proactive and self-motivated individual to occupy the following positions.

Responsibilities or duties

Under the supervision and guidance of the Head of Operations, the Branch Business Coordinator will:

• Work diligently on assigned duties and deliver results on time.
• Follow the principles and codes of conduct governing the business activities of the Cooperative.
• Act as the main custodian of branches, outlets, and sub-branches.
• Serve as the focal point for all security-related aspects within branches and outlets.
• Serve as focal point for sales and Marketing related aspects within ISOKO SACCO GASABO
• Ensure smooth and efficient operations of branches, outlets, and sub-branches.
• Ensure achievement of sales targets and promote excellent customer/member service.
• Ensure close collaboration between Head Office and branches/outlets.
• Support Branch Business Managers in developing local market sales plans and achieving branch sales targets.
• Conduct sales calls and field visits to facilitate branch and outlet business growth.
• Develop strategies and maintain effective customer service programs to meet members’ expectations.
• Handle escalated client concerns and complaints professionally.
• Prepare summarized reports of sales activities in branches and outlets.
• Ensure that all internal controls are performed according to established procedures.
• Visit branches and outlets regularly to ensure operational effectiveness and compliance.
• Perform any other duties assigned by the Head of Operations or superior authority, provided such duties do not conflict with laws and regulations.

Qualifications or requirements 

Minimum Requirements

• Bachelor’s degree in Business Management, Finance, Accounting, Business Administration, Economics, or related fields.
• Candidates with First Class or Upper Division qualifications are highly preferred.
• Thorough understanding of microfinance banking operations and customer relationship management.
• Excellent oral and written communication and interpersonal skills.
• Strong decision-making and problem-solving skills.
• Ability to motivate teams to achieve sales and operational targets.
• High customer service orientation and professionalism.
• Strong analytical and reporting skills.
• Advanced computer skills, including MS Office applications and Core Banking Systems.

Experience needed

• At least three (5) years of relevant experience in banking or microfinance institutions, Especially in Business.
• Experience must be proven by certificates of service rendered from previous employers.
• Experience in managing or leading a branch is an added advantage for this position
• CMP Level I or Level II Certificate, or Professional Microfinance Certification issued by RICEM, is an added advantage.

• Work diligently on assigned duties and deliver results on time.
• Follow the principles and codes of conduct governing the business activities of the Cooperative.
• Act as the main custodian of branches, outlets, and sub-branches.
• Serve as the focal point for all security-related aspects within branches and outlets.
• Serve as focal point for sales and Marketing related aspects within ISOKO SACCO GASABO
• Ensure smooth and efficient operations of branches, outlets, and sub-branches.
• Ensure achievement of sales targets and promote excellent customer/member service.
• Ensure close collaboration between Head Office and branches/outlets.
• Support Branch Business Managers in developing local market sales plans and achieving branch sales targets.
• Conduct sales calls and field visits to facilitate branch and outlet business growth.
• Develop strategies and maintain effective customer service programs to meet members’ expectations.
• Handle escalated client concerns and complaints professionally.
• Prepare summarized reports of sales activities in branches and outlets.
• Ensure that all internal controls are performed according to established procedures.
• Visit branches and outlets regularly to ensure operational effectiveness and compliance.
• Perform any other duties assigned by the Head of Operations or superior authority, provided such duties do not conflict with laws and regulations.

• Excellent oral and written communication and interpersonal skills.
• Strong decision-making and problem-solving skills.
• Ability to motivate teams to achieve sales and operational targets.
• High customer service orientation and professionalism.
• Strong analytical and reporting skills.
• Advanced computer skills, including MS Office applications and Core Banking Systems.

• Bachelor’s degree in Business Management, Finance, Accounting, Business Administration, Economics, or related fields.
• Candidates with First Class or Upper Division qualifications are highly preferred.
• Thorough understanding of microfinance banking operations and customer relationship management.
• CMP Level I or Level II Certificate, or Professional Microfinance Certification issued by RICEM, is an added advantage.