JOB DESCRIPTION

• Coordinate all operational and business activities of the branch to ensure smooth and efficient service delivery.
• Supervise all service counters and teller operations, ensuring timely and customer-focused transactions.
• Implement and monitor marketing, communication, and sales strategies in alignment with institutional goals.
• Drive the recruitment of new customers, ensure their retention
• Develop and maintain strong relationships with local economic actors, partners, and stakeholders.
• Identify local market opportunities, prospects for new clients, and promote the cross-selling of financial products.
• Promote financial inclusion through outreach programs and collaboration with community leaders
• Monitor the growth in volume, quality, and profitability of banking services (deposits, loans, savings).
• Ensure all operations comply with operational manuals, regulatory requirements, and audit standards.
• Oversee cash management, account openings, teller operations, reconciliations, and daily transaction reviews.
• implement the credit policy effectively and ensure sound management of the branch’s credit portfolio.
• Monitor loan performance, customer repayments, arrears, and take necessary recovery actions.
• Improv credit quality through regular client engagement and credit follow-ups.
• Ensure strict adherence to liquidity risk protocols and anti-money laundering (AML/CFT) procedures.
• Identify and mitigate fraud risks and uphold the highest standards of customer protection and ethical conduct.
• Provide clear and accurate information to clients regarding financial products, services, terms, and conditions.

• Establish and maintain systems to receive, analyze, and resolve customer complaints promptly
  an professionally.

• Conduct regular performance evaluations, provide coaching, and build staff capacity.

• Handle staff discipline, leave management, and promote teamwork andaccountability

• Ensure compliance with COPEDU Plc’s internal policies, procedures, and regulatory requirements.
• Uphold transparency, fairness, and ethical behavior in all client and staff interactions

REQUIRED PROFILE AND QUALIFICATIONS

• Bachelor’s degree in accounting, Finance, Management, Marketing, Business Administration, or other related fields.
• Minimum 3 years of professional experience in marketing and customer relationship management, with relevant experience in the banking sector.
• Proficiency in sales, prospecting, and negotiation techniques.
• Strong interpersonal, managerial, and leadership skills.
• Proficiency in office software and digital tools.
• Ability to work effectively under pressure while delivering on strategic objectives

All applications must include:

• A motivation letter,
• A copy of the National ID,
• A detailed Curriculum Vitae (CV),
• Copies of academic and professional certificates.

What We Offer:

• Competitive and attractive salary package
• Annual leave allowance
• Long service recognition allowance
• Preferential interest rates on staff loans
• Annual performance bonus based on individual and company performance
• Medical insurance coverage
• Supportive and collaborative working environment
• Opportunities for continuous professional development and career advancement
• Etc.

• Coordinate all operational and business activities of the branch
• Supervise service counters and teller operations
• Implement marketing and sales strategies
• Drive recruitment of new customers and ensure retention
• Develop relationships with local economic actors
• Promote financial inclusion and cross-selling of products
• Monitor banking services growth and profitability
• Ensure compliance with operational manuals and regulatory requirements
• Oversee cash management and credit portfolio
• Provide clear information to clients regarding financial products
• Conduct performance evaluations and build staff capacity
• Ensure compliance with internal policies and regulatory requirements
• Uphold transparency and ethical behavior in all interactions

• Proficiency in sales, prospecting, and negotiation techniques
• Strong interpersonal, managerial, and leadership skills
• Proficiency in office software and digital tools
• Ability to work effectively under pressure

• Bachelor’s degree in accounting, Finance, Management, Marketing, Business Administration, or related fields
• Minimum 3 years of professional experience in marketing and customer relationship management in the banking sector