COPEDU Plc is a Public Limited Company licensed by the National Bank of Rwanda to operate as a Financial Institution registered in the Office of the Registrar General with Company Code:100544628, P.O Box.4053, Kigali. COPEDU Plc is a Deposit Taking Financial Institution operating in Rwanda offering Banking services as mandated under the Rwandan law.

COPEDU PLC wishes to encourage all qualified, capable, and interested candidates to apply for the
position of Central Receptionist.

Department: Business & Financial products innovation

Reports to: Customer experience Manager

Location: Kigali

General Description:

Reporting to the Customer Experience Manager, the Central Receptionist is responsible for serving as the first point of contact for clients and visitors, ensuring welcoming, professional, and efficient reception experience. The Central Receptionist also manages incoming communications, supports administrative functions, and promotes a positive image of the company.

Key Responsibilities

• Greet clients, visitors, and staff in a courteous and professional manner;
• Direct clients and visitors to the appropriate departments or staff members;
• Provide general information about the bank's services and respond to basic inquiries;
• Manage and direct incoming telephone calls and ensure prompt responses to customer inquiries;
• Handle professionally incoming and outgoing mail, emails, and courier packages;
• Handle customer complaints and escalate unresolved issues to the appropriate department;
• Maintain and update accurate client records in the system;
• Support the scheduling of internal meetings, appointments, and travel arrangements;
• Oversee visitor access procedures to ensure smooth check-in and check-out;
• Provide general administrative support, including filing, data entry, and document preparation;
• Maintain a clean, organized, and welcoming front desk and waiting area;
• Track, log, and follow up on all client queries to ensure a timely resolution;
• Prepare periodic reports on customer interactions and front-office service quality.

Required Qualifications and Skills:

• Bachelor’s degree in Office Management, Business Administration, Communication, or a related field;
• Minimum of 1 year of experience in a front desk or customer-facing role, preferably in a financial institution;
• Excellent verbal and written communication skills in English and Kinyarwanda; knowledge of French is an asset;
• Strong customer service orientation and communication skills;
• Excellent organizational and time management abilities;
• Ability to manage multiple priorities efficiently;
• Calm and composed under pressure;
• Proficient in Microsoft Office Suite and office equipment;
• Professional demeanor and appearance;
• High attention to detail and proactive problem-solving skills.

• Greet clients, visitors, and staff in a courteous and professional manner;
• Direct clients and visitors to the appropriate departments or staff members;
• Provide general information about the bank's services and respond to basic inquiries;
• Manage and direct incoming telephone calls and ensure prompt responses to customer inquiries;
• Handle professionally incoming and outgoing mail, emails, and courier packages;
• Handle customer complaints and escalate unresolved issues to the appropriate department;
• Maintain and update accurate client records in the system;
• Support the scheduling of internal meetings, appointments, and travel arrangements;
• Oversee visitor access procedures to ensure smooth check-in and check-out;
• Provide general administrative support, including filing, data entry, and document preparation;
• Maintain a clean, organized, and welcoming front desk and waiting area;
• Track, log, and follow up on all client queries to ensure a timely resolution;
• Prepare periodic reports on customer interactions and front-office service quality.

• Excellent verbal and written communication skills in English and Kinyarwanda; knowledge of French is an asset;
• Strong customer service orientation and communication skills;
• Excellent organizational and time management abilities;
• Ability to manage multiple priorities efficiently;
• Calm and composed under pressure;
• Proficient in Microsoft Office Suite and office equipment;
• Professional demeanor and appearance;
• High attention to detail and proactive problem-solving skills.

• Bachelor’s degree in Office Management, Business Administration, Communication, or a related field;
• Minimum of 1 year of experience in a front desk or customer-facing role, preferably in a financial institution;