Chief Technical Information Officer
2025-06-02T11:33:35+00:00
MTN Rwanda
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https://www.greatrwandajobs.com/jobs
FULL_TIME
Rwanda
Kigali
00000
Rwanda
Telecommunications
Computer & IT
2025-06-10T17:00:00+00:00
Rwanda
8
Job Requirements (Education, Experience and Competencies)
Education:
– Minimum bachelor’s degree in information technology, Computer Science, Engineering, Commerce or a related field will be advantageous
– Post graduate qualification in MBA/Masters will be an add advantage.
Experience:
– Minimum 5 to 8 years relevant experience in a similar position with at least 3 years in a managerial role
– Experience in Fintech, banking or financial services is mandatory
– Successful track record as a senior management professional in delivering exceptional technology products & services
– Experience working in a global/multinational enterprise with a good understanding emerging market
Competencies:
Functional Knowledge:
– IT & Platform Strategy
– IT, Data & security architecture and standards
– Asset & Infrastructure maintenance
– Testing & QA
– Release & Change Management
– API Integration
– OSS/ BSS application portfolio management
– Enterprise IT operations & Service delivery
– IT Support & Resolution
– Cybersecurity Technology
– Information Assurance
– Risk Management
– Incident Detection, Response & Remediation
– Application Security
– Threat/ Vulnerability Assessment Management
– Data Leak Prevention
– Data Encryption Technology
– Governance, Compliance & Audit
Skills
– Strategic thinking
– Business Acumen
– Analytical thinking
– Conflict management
– Continuous improvement
– Data interpretation
– Decision making
– Delivery focused
– Leadership
– Negotiations
– Innovation
Job description
About Mobile Money Limited:
Mobile Money Rwanda Limited is focused on attracting, recruiting, developing, and retaining professionals that contribute meaningfully to our mission of making our customers’ lives a whole lot BRIGHTER.
We are an equal employment employer with a strong culture that is forward-looking and encourages creative thinking and innovation while remaining at the forefront of the latest technology and trends.
Mobile Money Rwanda Limited is therefore internally and externally recruiting a highly competent and self-motivated individual for the position below.
Key Performance Areas:
The Head Technology will be accountable to achieve the following objectives:
Strategy Development and Implementation
- Cascade the Group strategy to create functional strategy aligned with the overarching business goals, under oversight of the CEO
- Ensure effective implementation of the functional strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
- Oversee regular review of the functional strategy and roadmap, under oversight of the CEO, to ensure its alignment with the changing dynamics of the internal and external ecosystem
Staff Leadership and Management
- Source, induct and manage talent in accordance with legislative guidelines
- Continually develop a culture of strong collaboration and effective team working
- Ensure open communication channels with staff and implement change management interventions where necessary
- Provide definition of roles, responsibilities, individual goals and performance objectives for the team
- Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
- Develop and implement a training plan in order to build and develop skills within the team
- Performance manages resources in accordance with HR policy and legislation where necessary
- Actively participate in leadership team and develop skills of own team
- Promote a ‘Fintech centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance
Governance
Strategic Meetings
- Participate and provide input in strategic meetings
- Provide inputs & drive OpCo wide transformation initiatives, elicit inputs from relevant parties
- Provide inputs to and ensure adequate risk mitigation and controls in the function
- Perform evaluation baseline of Service Level Agreements (SLAs) and KPIs
- Drive approval process from CEO/Group on new initiatives
- Dedicate relevant budget for internal projects, post sign-off from CEO/Group
- Drive preparation of proposal on change initiatives SLA, policies and procedures
Escalations
- Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to CEO / Group team
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
Function Tactical
- Closely monitor all projects initiated in the function
- Review and finalize objectives, targets and budgets for the function, under oversight of CEO
- Review key risks, issues and dependencies and set mitigation actions, seeking guidance from the CEO as and when required
- Develop and manage budgets, where required
- Sign-off / make decisions regarding tactical changes and where required seek sign-off from Management
Performance
- Monitor performance and alignment with overall OpCo strategy
- SLA approval and exception performance review
Reporting
- Report on a monthly basis to the CEO relating to progress made within the function and in accordance with the measurement metrics set by the organisation
- Report on an ad hoc basis on specific projects, as required
Budgets
- Manage function’s budgets in line with business objectives, under oversight of CEO
- Manage project initiative budgets in line with business objectives, under oversight of CEO
- Ensure that the cost of operations are reduced, in line with a least cost operating strategy stemming from the business drivers, under oversight of the CEO
Operational Delivery
Functional Leadership:
- As the functional leader of the Technology vertical, the role is accountable to:
- Monitor and align the direction, strategy and results of the Technology Vertical, collectively and as individual work areas in the OpCo, ensuring that the Group guidelines are duly complied with
- Lead and deploy an integrated solution development and problem-solving philosophy across the function
- Measure the impact and benefit of the function to OpCo and in turn, Group FinCo and report the true-value metrics. Drive continuous improvement across all verticals
- Generate visibility for the true-value contributions of the function within Group FinCo and Opco to drive greater service acceptance and adoption
Delivery Leadership:
As the delivery leader of the Technology vertical, the role is accountable for the following work area outcomes:
- Strategy & Analytics, Budgeting, Data and Reporting
- Implement and oversee execution of policies, procedures and guidelines set forth by group Technology team and ensure the team complies with the same
- Implement governance to manage the consolidated OpCo Technology strategy, budgets and financials, with guidance from OpCo CEO
- Cascade the Group Fintech budget, analytics and reporting framework in the function, in collaboration with the OpCo CEO
- Deliver results under the guidance of the Group CTIO Digital & Fintech, abiding by all the set directives and regularly reporting compliance
Technology Operations
- Lead creation of blueprints and architecture for system development, modification or integration (Esp, to accommodate local instances), and provide support to Group FinCo in architecture review, when required
- Monitor all products, tools & technologies operational in the OpCo in order to ensure compliance with architectural standards and where spotted, resolve incidents of non-compliance
- Assist Group Technology team in deploying IT Infrastructure and assets within the OpCo and monitor to ensure that Infrastructure & assets usage, performance & maintenance is as per Group standards
- Lead the deployment, maintenance, monitoring and updates to local instances of the customer, product & delivery platforms across all products
- Monitor management of local IT incidents and where required, resolve escalated technical / system issues
- Lead and drive all testing and releases required to be done in the OpCo and ensure change management initiatives are undertaken for large scale transformations
- Oversee third party service SLA compliance and performance, when required
- Inculcate ‘data centricity’ within the OpCo, ensuring that all critical data such as that of customers, is stored, managed and accessed as per standards prescribed by the Group and absolute data integrity is maintained
- Monitor compliance with policies related to sharing of data with external parties (including Group FinCo) as per local data governance and privacy policies
- Lead Information Security initiatives, projects and practices in the OpCo. Ensure that the highest level of data security is maintained
- Implement governance mechanisms set forth by the Group to build a robust Technology and Information Security function in the OpCo
- Other tasks and duties, as assigned
Managerial / Supervisory Responsibilities
- Accountable for the morale, performance, and development of the function’s human capital
- Approve work structure process before adoption by the team
- Coach and mentor direct reports
- Ensure assigned team is led, motivated, and rewarded to achieve KPA’s
- Ensure that coaching / mentoring programs and personal development plans are in place for all staff members
- Ensure effective management of diversity among personnel in the function
- Identify staff training and development needs and implement necessary actions
- Motivate and manage individuals to perform at the highest level, especially in terms of delivery and meeting target deadlines
- Possess the authority, presence, and integrity to command respect from colleagues and from external contacts
- Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting)
Strategy Development and Implementation Cascade the Group strategy to create functional strategy aligned with the overarching business goals, under oversight of the CEO Ensure effective implementation of the functional strategy by means of providing direction, structure, frameworks, models, plans and roadmaps Oversee regular review of the functional strategy and roadmap, under oversight of the CEO, to ensure its alignment with the changing dynamics of the internal and external ecosystem Staff Leadership and Management Source, induct and manage talent in accordance with legislative guidelines Continually develop a culture of strong collaboration and effective team working Ensure open communication channels with staff and implement change management interventions where necessary Provide definition of roles, responsibilities, individual goals and performance objectives for the team Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program Develop and implement a training plan in order to build and develop skills within the team Performance manages resources in accordance with HR policy and legislation where necessary Actively participate in leadership team and develop skills of own team Promote a ‘Fintech centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance Governance Strategic Meetings Participate and provide input in strategic meetings Provide inputs & drive OpCo wide transformation initiatives, elicit inputs from relevant parties Provide inputs to and ensure adequate risk mitigation and controls in the function Perform evaluation baseline of Service Level Agreements (SLAs) and KPIs Drive approval process from CEO/Group on new initiatives Dedicate relevant budget for internal projects, post sign-off from CEO/Group Drive preparation of proposal on change initiatives SLA, policies and procedures Escalations Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to CEO / Group team Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery Function Tactical Closely monitor all projects initiated in the function Review and finalize objectives, targets and budgets for the function, under oversight of CEO Review key risks, issues and dependencies and set mitigation actions, seeking guidance from the CEO as and when required Develop and manage budgets, where required Sign-off / make decisions regarding tactical changes and where required seek sign-off from Management Performance Monitor performance and alignment with overall OpCo strategy SLA approval and exception performance review Reporting Report on a monthly basis to the CEO relating to progress made within the function and in accordance with the measurement metrics set by the organisation Report on an ad hoc basis on specific projects, as required Budgets Manage function’s budgets in line with business objectives, under oversight of CEO Manage project initiative budgets in line with business objectives, under oversight of CEO Ensure that the cost of operations are reduced, in line with a least cost operating strategy stemming from the business drivers, under oversight of the CEO Operational Delivery Functional Leadership: As the functional leader of the Technology vertical, the role is accountable to: Monitor and align the direction, strategy and results of the Technology Vertical, collectively and as individual work areas in the OpCo, ensuring that the Group guidelines are duly complied with Lead and deploy an integrated solution development and problem-solving philosophy across the function Measure the impact and benefit of the function to OpCo and in turn, Group FinCo and report the true-value metrics. Drive continuous improvement across all verticals Generate visibility for the true-value contributions of the function within Group FinCo and Opco to drive greater service acceptance and adoption Delivery Leadership: As the delivery leader of the Technology vertical, the role is accountable for the following work area outcomes: Strategy & Analytics, Budgeting, Data and Reporting Implement and oversee execution of policies, procedures and guidelines set forth by group Technology team and ensure the team complies with the same Implement governance to manage the consolidated OpCo Technology strategy, budgets and financials, with guidance from OpCo CEO Cascade the Group Fintech budget, analytics and reporting framework in the function, in collaboration with the OpCo CEO Deliver results under the guidance of the Group CTIO Digital & Fintech, abiding by all the set directives and regularly reporting compliance Technology Operations Lead creation of blueprints and architecture for system development, modification or integration (Esp, to accommodate local instances), and provide support to Group FinCo in architecture review, when required Monitor all products, tools & technologies operational in the OpCo in order to ensure compliance with architectural standards and where spotted, resolve incidents of non-compliance Assist Group Technology team in deploying IT Infrastructure and assets within the OpCo and monitor to ensure that Infrastructure & assets usage, performance & maintenance is as per Group standards Lead the deployment, maintenance, monitoring and updates to local instances of the customer, product & delivery platforms across all products Monitor management of local IT incidents and where required, resolve escalated technical / system issues Lead and drive all testing and releases required to be done in the OpCo and ensure change management initiatives are undertaken for large scale transformations Oversee third party service SLA compliance and performance, when required Inculcate ‘data centricity’ within the OpCo, ensuring that all critical data such as that of customers, is stored, managed and accessed as per standards prescribed by the Group and absolute data integrity is maintained Monitor compliance with policies related to sharing of data with external parties (including Group FinCo) as per local data governance and privacy policies Lead Information Security initiatives, projects and practices in the OpCo. Ensure that the highest level of data security is maintained Implement governance mechanisms set forth by the Group to build a robust Technology and Information Security function in the OpCo Other tasks and duties, as assigned Managerial / Supervisory Responsibilities Accountable for the morale, performance, and development of the function’s human capital Approve work structure process before adoption by the team Coach and mentor direct reports Ensure assigned team is led, motivated, and rewarded to achieve KPA’s Ensure that coaching / mentoring programs and personal development plans are in place for all staff members Ensure effective management of diversity among personnel in the function Identify staff training and development needs and implement necessary actions Motivate and manage individuals to perform at the highest level, especially in terms of delivery and meeting target deadlines Possess the authority, presence, and integrity to command respect from colleagues and from external contacts Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting)
Strategic thinking – Business Acumen – Analytical thinking – Conflict management – Continuous improvement – Data interpretation – Decision making – Delivery focused – Leadership – Negotiations – Innovation
Minimum bachelor’s degree in information technology, Computer Science, Engineering, Commerce or a related field will be advantageous – Post graduate qualification in MBA/Masters will be an add advantage. Experience: – Minimum 5 to 8 years relevant experience in a similar position with at least 3 years in a managerial role – Experience in Fintech, banking or financial services is mandatory – Successful track record as a senior management professional in delivering exceptional technology products & services – Experience working in a global/multinational enterprise with a good understanding emerging market
JOB-683d8c0f88405
Vacancy title:
Chief Technical Information Officer
[Type: FULL_TIME, Industry: Telecommunications, Category: Computer & IT]
Jobs at:
MTN Rwanda
Deadline of this Job:
Tuesday, June 10 2025
Duty Station:
Rwanda | Kigali | Rwanda
Summary
Date Posted: Monday, June 2 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Job Requirements (Education, Experience and Competencies)
Education:
– Minimum bachelor’s degree in information technology, Computer Science, Engineering, Commerce or a related field will be advantageous
– Post graduate qualification in MBA/Masters will be an add advantage.
Experience:
– Minimum 5 to 8 years relevant experience in a similar position with at least 3 years in a managerial role
– Experience in Fintech, banking or financial services is mandatory
– Successful track record as a senior management professional in delivering exceptional technology products & services
– Experience working in a global/multinational enterprise with a good understanding emerging market
Competencies:
Functional Knowledge:
– IT & Platform Strategy
– IT, Data & security architecture and standards
– Asset & Infrastructure maintenance
– Testing & QA
– Release & Change Management
– API Integration
– OSS/ BSS application portfolio management
– Enterprise IT operations & Service delivery
– IT Support & Resolution
– Cybersecurity Technology
– Information Assurance
– Risk Management
– Incident Detection, Response & Remediation
– Application Security
– Threat/ Vulnerability Assessment Management
– Data Leak Prevention
– Data Encryption Technology
– Governance, Compliance & Audit
Skills
– Strategic thinking
– Business Acumen
– Analytical thinking
– Conflict management
– Continuous improvement
– Data interpretation
– Decision making
– Delivery focused
– Leadership
– Negotiations
– Innovation
Job description
About Mobile Money Limited:
Mobile Money Rwanda Limited is focused on attracting, recruiting, developing, and retaining professionals that contribute meaningfully to our mission of making our customers’ lives a whole lot BRIGHTER.
We are an equal employment employer with a strong culture that is forward-looking and encourages creative thinking and innovation while remaining at the forefront of the latest technology and trends.
Mobile Money Rwanda Limited is therefore internally and externally recruiting a highly competent and self-motivated individual for the position below.
Key Performance Areas:
The Head Technology will be accountable to achieve the following objectives:
Strategy Development and Implementation
- Cascade the Group strategy to create functional strategy aligned with the overarching business goals, under oversight of the CEO
- Ensure effective implementation of the functional strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
- Oversee regular review of the functional strategy and roadmap, under oversight of the CEO, to ensure its alignment with the changing dynamics of the internal and external ecosystem
Staff Leadership and Management
- Source, induct and manage talent in accordance with legislative guidelines
- Continually develop a culture of strong collaboration and effective team working
- Ensure open communication channels with staff and implement change management interventions where necessary
- Provide definition of roles, responsibilities, individual goals and performance objectives for the team
- Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
- Develop and implement a training plan in order to build and develop skills within the team
- Performance manages resources in accordance with HR policy and legislation where necessary
- Actively participate in leadership team and develop skills of own team
- Promote a ‘Fintech centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance
Governance
Strategic Meetings
- Participate and provide input in strategic meetings
- Provide inputs & drive OpCo wide transformation initiatives, elicit inputs from relevant parties
- Provide inputs to and ensure adequate risk mitigation and controls in the function
- Perform evaluation baseline of Service Level Agreements (SLAs) and KPIs
- Drive approval process from CEO/Group on new initiatives
- Dedicate relevant budget for internal projects, post sign-off from CEO/Group
- Drive preparation of proposal on change initiatives SLA, policies and procedures
Escalations
- Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to CEO / Group team
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
Function Tactical
- Closely monitor all projects initiated in the function
- Review and finalize objectives, targets and budgets for the function, under oversight of CEO
- Review key risks, issues and dependencies and set mitigation actions, seeking guidance from the CEO as and when required
- Develop and manage budgets, where required
- Sign-off / make decisions regarding tactical changes and where required seek sign-off from Management
Performance
- Monitor performance and alignment with overall OpCo strategy
- SLA approval and exception performance review
Reporting
- Report on a monthly basis to the CEO relating to progress made within the function and in accordance with the measurement metrics set by the organization
- Report on an ad hoc basis on specific projects, as required
Budgets
- Manage function’s budgets in line with business objectives, under oversight of CEO
- Manage project initiative budgets in line with business objectives, under oversight of CEO
- Ensure that the cost of operations are reduced, in line with a least cost operating strategy stemming from the business drivers, under oversight of the CEO
Operational Delivery
Functional Leadership:
- As the functional leader of the Technology vertical, the role is accountable to:
- Monitor and align the direction, strategy and results of the Technology Vertical, collectively and as individual work areas in the OpCo, ensuring that the Group guidelines are duly complied with
- Lead and deploy an integrated solution development and problem-solving philosophy across the function
- Measure the impact and benefit of the function to OpCo and in turn, Group FinCo and report the true-value metrics. Drive continuous improvement across all verticals
- Generate visibility for the true-value contributions of the function within Group FinCo and Opco to drive greater service acceptance and adoption
Delivery Leadership:
As the delivery leader of the Technology vertical, the role is accountable for the following work area outcomes:
- Strategy & Analytics, Budgeting, Data and Reporting
- Implement and oversee execution of policies, procedures and guidelines set forth by group Technology team and ensure the team complies with the same
- Implement governance to manage the consolidated OpCo Technology strategy, budgets and financials, with guidance from OpCo CEO
- Cascade the Group Fintech budget, analytics and reporting framework in the function, in collaboration with the OpCo CEO
- Deliver results under the guidance of the Group CTIO Digital & Fintech, abiding by all the set directives and regularly reporting compliance
Technology Operations
- Lead creation of blueprints and architecture for system development, modification or integration (Esp, to accommodate local instances), and provide support to Group FinCo in architecture review, when required
- Monitor all products, tools & technologies operational in the OpCo in order to ensure compliance with architectural standards and where spotted, resolve incidents of non-compliance
- Assist Group Technology team in deploying IT Infrastructure and assets within the OpCo and monitor to ensure that Infrastructure & assets usage, performance & maintenance is as per Group standards
- Lead the deployment, maintenance, monitoring and updates to local instances of the customer, product & delivery platforms across all products
- Monitor management of local IT incidents and where required, resolve escalated technical / system issues
- Lead and drive all testing and releases required to be done in the OpCo and ensure change management initiatives are undertaken for large scale transformations
- Oversee third party service SLA compliance and performance, when required
- Inculcate ‘data centricity’ within the OpCo, ensuring that all critical data such as that of customers, is stored, managed and accessed as per standards prescribed by the Group and absolute data integrity is maintained
- Monitor compliance with policies related to sharing of data with external parties (including Group FinCo) as per local data governance and privacy policies
- Lead Information Security initiatives, projects and practices in the OpCo. Ensure that the highest level of data security is maintained
- Implement governance mechanisms set forth by the Group to build a robust Technology and Information Security function in the OpCo
- Other tasks and duties, as assigned
Managerial / Supervisory Responsibilities
- Accountable for the morale, performance, and development of the function’s human capital
- Approve work structure process before adoption by the team
- Coach and mentor direct reports
- Ensure assigned team is led, motivated, and rewarded to achieve KPA’s
- Ensure that coaching / mentoring programs and personal development plans are in place for all staff members
- Ensure effective management of diversity among personnel in the function
- Identify staff training and development needs and implement necessary actions
- Motivate and manage individuals to perform at the highest level, especially in terms of delivery and meeting target deadlines
- Possess the authority, presence, and integrity to command respect from colleagues and from external contacts
- Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting)
Work Hours: 8
Experience in Months: 60
Level of Education: bachelor degree
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