King Faisal Hospital, Rwanda, “A center of excellence in health service provision, clinical education, and research”.

This is an exciting time for King Faisal Hospital, Rwanda as we embrace a new strategic direction.

The hospital has continued to grow due to its positive reputation for authentic compassionate health care and highly skilled medical practitioners, especially in specialized surgical and medical services.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Hospitality Management, Travel and Tourism Management, Marketing, Sales, Public Relations, Communication, Journalism, Healthcare Management and other Business-related courses.
• Fresh graduates and candidates with zero professional work experience are encouraged
• No prior professional work experience is required.
• The internship is designed to provide practical exposure and develop the skills required to work in customer service and patient-facing roles.

SKILLS AND ABILITIES

• Strong interpersonal and communication skills.
• Excellent customer service and patient-care skills.
• Ability to communicate professionally and courteously with patients, colleagues, and clinical staff.
• Strong listening and problem-solving skills.
• Good organizational skills and attention to detail.
• Ability to handle patient inquiries, complaints, and feedback professionally.
• Ability to work effectively as part of a team.
• Patient, empathetic, respectful, and service-oriented attitude.
• Willingness to learn and develop professionally.
• Fluency in English, French, and Kinyarwanda.

KEY RESPONSIBILITIES

• Manage patient appointment scheduling accurately in the Hospital Management Information System (HMIS).
• Ensure patients are booked with the appropriate doctors and clinics based on their needs.
• Maintain constant communication with patients, other customer care staff, and clinical staff to ensure smooth patient flow through the department and proactively inform patients of any anticipated delays.
• Log and track all patient complaints and feedback to identify bottlenecks and service gaps for corrective action.
• Maintain a thorough understanding of the functions and operations of all hospital departments.
• Demonstrate strong knowledge of hospital policies and procedures governing access to care.
• Conduct proper patient orientation and guide patients within the hospital facility.
• Participate in patient waiting time surveys and service improvement initiatives.
• Strictly adhere to all Health and Safety policies and procedures.
• Ensure compliance with Infection Prevention and Control (IPC) policies and procedures.
• Participate in the patient satisfaction survey, as well as the annual fire, emergency evacuation, and safety drills for patients and personnel.

• Manage patient appointment scheduling accurately in the Hospital Management Information System (HMIS).
• Ensure patients are booked with the appropriate doctors and clinics based on their needs.
• Maintain constant communication with patients, other customer care staff, and clinical staff to ensure smooth patient flow through the department and proactively inform patients of any anticipated delays.
• Log and track all patient complaints and feedback to identify bottlenecks and service gaps for corrective action.
• Maintain a thorough understanding of the functions and operations of all hospital departments.
• Demonstrate strong knowledge of hospital policies and procedures governing access to care.
• Conduct proper patient orientation and guide patients within the hospital facility.
• Participate in patient waiting time surveys and service improvement initiatives.
• Strictly adhere to all Health and Safety policies and procedures.
• Ensure compliance with Infection Prevention and Control (IPC) policies and procedures.
• Participate in the patient satisfaction survey, as well as the annual fire, emergency evacuation, and safety drills for patients and personnel.

• Strong interpersonal and communication skills.
• Excellent customer service and patient-care skills.
• Ability to communicate professionally and courteously with patients, colleagues, and clinical staff.
• Strong listening and problem-solving skills.
• Good organizational skills and attention to detail.
• Ability to handle patient inquiries, complaints, and feedback professionally.
• Ability to work effectively as part of a team.
• Patient, empathetic, respectful, and service-oriented attitude.
• Willingness to learn and develop professionally.
• Fluency in English, French, and Kinyarwanda.

• Bachelor’s degree in Hospitality Management, Travel and Tourism Management, Marketing, Sales, Public Relations, Communication, Journalism, Healthcare Management and other Business-related courses.
• Fresh graduates and candidates with zero professional work experience are encouraged
• No prior professional work experience is required.
• The internship is designed to provide practical exposure and develop the skills required to work in customer service and patient-facing roles.