Background information about the job or company (e.g., role context, company overview)

IPPIS IT support staff

Responsibilities or duties

Assist IPPIS system users through a series of actions, via either phone, email or chats

Refer to internal MIFOTRA’s databases or external resources to provide accurate tech solutions

Ensure all issues identified in the system and requirements from IPPIS’s clients are properly logged

Properly escalate unresolved issues to software developers team

Provide prompt and accurate feedback to customers

Ensure data integrity in MIFOTRA’s system

With support from the PSMM department, prepare user guides and train users of IPPIS about its functionalities

Prepare accurate and timely reports of IPPIS

Maintain friendly and professional communication with clients

Identify any issues related to IPPIS system performance and provide corrective actions/steps

Participate in MIFOTRA system design and development where applicable to improve user experience

Qualifications or requirements (e.g., education, skills)

Bachelor's Degree in Information Management

Bachelor's Degree in Software Engineering

Bachelor's Degree in Computer Science

Bachelor's Degree in Computer Engineering

Bachelor's Degree in Information and Communication Technology

Bachelor of Science in Information Technology

Bachelor of Science in Computer Engineering

Bachelor’s Degree in Business Information Technology

Bachelor’s Degree in Computer Systems

Bachelor’s Degree in Computer Application Technology

Bachelor's degree in Computer Science and Management

Bachelor's degree in Information Management system

Bachelor's degree in Computer programming

Bachelor of Science in Computer Engineering and Information Technlogies

Experience needed

0 Year of relevant experience

Required competencies and key technical skills

Integrity

Strong critical thinking skills and excellent problem solving skills

Inclusiveness

Accountability

Communication

Teamwork

Client/citizen focus

Professionalism

Commitment to continuous learning

Proficient in SQL Server or other relational database

Good understanding of Node Js

Ability to provide step by step technical help, both written and verbal

Ability to diagnose and troubleshoot basic technical issues

Psychometric Languages

English

Psychometric Domains

Critical thinking

Problem solving

Analytical skills

Time management

Knowledge/Awareness

Processing speed

Attention and concentration

Patience

Empathy

Time for reaction

Coordination

Awareness of their own abilities

Conflict Resolution

Adaptability and Flexibility

• Assist IPPIS system users through a series of actions, via either phone, email or chats
• Refer to internal MIFOTRA’s databases or external resources to provide accurate tech solutions
• Ensure all issues identified in the system and requirements from IPPIS’s clients are properly logged
• Properly escalate unresolved issues to software developers team
• Provide prompt and accurate feedback to customers
• Ensure data integrity in MIFOTRA’s system
• With support from the PSMM department, prepare user guides and train users of IPPIS about its functionalities
• Prepare accurate and timely reports of IPPIS
• Maintain friendly and professional communication with clients
• Identify any issues related to IPPIS system performance and provide corrective actions/steps
• Participate in MIFOTRA system design and development where applicable to improve user experience

• Integrity
• Strong critical thinking skills and excellent problem solving skills
• Inclusiveness
• Accountability
• Communication
• Teamwork
• Client/citizen focus
• Professionalism
• Commitment to continuous learning
• Proficient in SQL Server or other relational database
• Good understanding of Node Js
• Ability to provide step by step technical help, both written and verbal
• Ability to diagnose and troubleshoot basic technical issues

• Bachelor's Degree in Information Management
• Bachelor's Degree in Software Engineering
• Bachelor's Degree in Computer Science
• Bachelor's Degree in Computer Engineering
• Bachelor's Degree in Information and Communication Technology
• Bachelor of Science in Information Technology
• Bachelor of Science in Computer Engineering
• Bachelor’s Degree in Business Information Technology
• Bachelor’s Degree in Computer Systems
• Bachelor’s Degree in Computer Application Technology
• Bachelor's degree in Computer Science and Management
• Bachelor's degree in Information Management system
• Bachelor's degree in Computer programming
• Bachelor of Science in Computer Engineering and Information Technlogies