Ecofleet Solutions Ltd is a government-owned company mandated to transform and modernize public transport service delivery in the City of Kigali. Its mission is to enhance efficiency, reliability, and accessibility of the transport system through data-driven planning, route optimization, fleet management, and close coordination with stakeholders. By setting and enforcing service standards, Ecofleet ensures that Kigali’s growing population has access to safe, reliable, and commuter-friendly transport services.

The company plays a strategic role in managing the city’s bus fleet, including planning renewals to maintain a modern and efficient system, while embracing green mobility solutions such as electric buses to align with Rwanda’s climate goals. Technology underpins Ecofleet’s operations through intelligent transport systems (ITS), GPS tracking, digital performance dashboards, and automated inspections that improve transparency and responsiveness. In addition, Ecofleet oversees shared transport infrastructure—depots, terminals, and bus stops—and manages a unified digital fare collection system that promotes cashless payments, standardizes fares, and ensures accountability. Together, these efforts position Ecofleet as a central driver of Kigali’s sustainable, smart, and integrated public transport future.

Ecofleet Solutions Ltd is seeking competent, self-motivated, and results-oriented individuals to join its team across various departments and roles. A skilled and solution-driven workforce is essential to supporting Ecofleet’s vision of delivering efficient, reliable, and commuter-friendly public transport services in Kigali. By fostering talent that aligns with innovation, operational excellence, and sustainability, Ecofleet ensures its services remain responsive, resilient, and future-ready.

Responsibilities or duties

The Performance and Development Officer supports the Head of People & Culture in implementing Ecofleet’s performance management and employee development strategy. The role is responsible for executing performance management processes, facilitating learning and development initiatives, and supporting the growth of a high-performance, values-driven culture. By working closely with managers and teams, the officer ensures alignment of individual performance with organizational goals while building the capabilities required to support Ecofleet’s growth and transformation agenda.

• Support the implementation of performance management frameworks aligned with organizational strategy.
• Coordinate performance appraisal cycles, including goal setting, reviews, and feedback processes.
• Contribute to learning and development initiatives to build organizational capability.
• Support talent development, career progression, and succession planning efforts.
• Ensure consistent application of performance standards, policies, and best practices across the organization.
• Support the design, implementation, and continuous improvement of performance management systems and tools.
• Coordinate and manage annual and periodic performance appraisal cycles.
• Guide managers in setting SMART goals and conducting effective, objective performance reviews.
• Monitor and analyze performance data, providing insights and reports to support decision-making.
• Identify training and development needs through performance data, assessments, and stakeholder input.
• Coordinate and facilitate learning and development programs, including training, workshops, and coaching initiatives.
• Track and evaluate the effectiveness of learning programs and recommend improvements.
• Support career development planning and succession planning processes.
• Promote a culture of continuous feedback, accountability, and high performance.
• Ensure compliance with internal policies, procedures, and best practices in performance management.
• Maintain accurate and up-to-date performance and training records and reports.

Qualifications or requirements (e.g., education, skills)

Core Competencies & Skills:

• Strong analytical and problem-solving skills.
• Excellent communication, facilitation, and coaching abilities.
• Ability to influence and support managers in performance-related matters.
• Strong organizational and project management skills.
• High attention to detail and data accuracy.
• Knowledge of performance management frameworks and adult learning methodologies.
• High level of integrity and ability to handle confidential information.
• Proactive, results-oriented, and continuous improvement mindset.

Values & Cultural Fit:

• Commitment to Ecofleet’s mission of sustainability, innovation, and service excellence.
• Passion for people development and high-performance culture.
• Integrity, fairness, and professionalism.
• Collaborative approach and strong sense of accountability.
• Openness to learning, feedback, and continuous improvement.

Experience needed

Minimum Qualifications & Experience:

• Bachelor’s degree in Human Resource Management, Business Administration, or a related field.
• 3–5 years of experience in performance management and/or learning and development(L&D).
• Experience in designing and implementing performance management systems.
• Familiarity with HRIS and performance management tools.
• Professional certification in HR or Learning & Development (e.g., CHRP, SHRM-CP, CIPD).
• Experience in fast-paced or operational environments (e.g., transport, logistics, or mobility sector).

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Indicators of Success:

• Timely and effective completion of performance appraisal cycles.
• Improved employee performance and development outcomes over time.
• High implementation rate of individual development plans.
• Measurable impact and effectiveness of learning and development initiatives.
• Increased employee engagement and retention.
• Positive feedback from managers on performance management processes.
• Strengthened internal talent pipeline and succession readiness.

Working Relationships:

Internal:

• Head of People & Culture: For strategic direction and alignment.
• Line Managers & Team Leads: For implementation of performance and development initiatives.
• Employees: For engagement, feedback, and development support.

External:

• Training providers and consultants: For delivery of learning programs.
• HR systems providers: For performance and learning management tools.

• Support the implementation of performance management frameworks aligned with organizational strategy.
• Coordinate performance appraisal cycles, including goal setting, reviews, and feedback processes.
• Contribute to learning and development initiatives to build organizational capability.
• Support talent development, career progression, and succession planning efforts.
• Ensure consistent application of performance standards, policies, and best practices across the organization.
• Support the design, implementation, and continuous improvement of performance management systems and tools.
• Coordinate and manage annual and periodic performance appraisal cycles.
• Guide managers in setting SMART goals and conducting effective, objective performance reviews.
• Monitor and analyze performance data, providing insights and reports to support decision-making.
• Identify training and development needs through performance data, assessments, and stakeholder input.
• Coordinate and facilitate learning and development programs, including training, workshops, and coaching initiatives.
• Track and evaluate the effectiveness of learning programs and recommend improvements.
• Support career development planning and succession planning processes.
• Promote a culture of continuous feedback, accountability, and high performance.
• Ensure compliance with internal policies, procedures, and best practices in performance management.
• Maintain accurate and up-to-date performance and training records and reports.

• Strong analytical and problem-solving skills.
• Excellent communication, facilitation, and coaching abilities.
• Ability to influence and support managers in performance-related matters.
• Strong organizational and project management skills.
• High attention to detail and data accuracy.
• Knowledge of performance management frameworks and adult learning methodologies.
• High level of integrity and ability to handle confidential information.
• Proactive, results-oriented, and continuous improvement mindset.

• Bachelor’s degree in Human Resource Management, Business Administration, or a related field.
• 3–5 years of experience in performance management and/or learning and development(L&D).
• Experience in designing and implementing performance management systems.
• Familiarity with HRIS and performance management tools.
• Professional certification in HR or Learning & Development (e.g., CHRP, SHRM-CP, CIPD).
• Experience in fast-paced or operational environments (e.g., transport, logistics, or mobility sector).