About the Role

We are seeking a proactive and motivated Sales & Administration Coordinator to support our commercial team in Rwanda. This role is ideal for someone looking to build a foundation in shipping, logistics, and commercial operations, with hands-on exposure to inside sales, customer engagement, and administrative support.

As part of the sales team, you will begin with internal-facing tasks and gradually progress to field sales activities, accompanying Sales Executives for customer visits, market mapping, and business development activities.

Key Responsibilities

1. Inside Sales Support

• Assist in handling customer inquiries via phone, email, and walk-ins.
• Share rate quotations, service information, schedules, and shipment updates with customers.
• Follow up on leads, quotations, and pending opportunities using the CRM system.
• Support the preparation of commercial proposals and tenders.
• Conduct basic sales analysis and provide weekly reports to the sales manager.

2. Administrative & Coordination Support

• Maintain and update customer records, contracts, and documentation in CRM and internal systems.
• Support the sales team by preparing meeting notes, visit reports, and presentation materials.
• Assist in scheduling customer visits, internal meetings, and team activities.
• Coordinate with operations, documentation, and customer service teams to ensure smooth execution of shipments.
• Handle general office administrative tasks as required.

3. Field Sales Exposure (Gradual Integration)

• Accompany Sales Executives for client visits, onboarding discussions, and market intelligence activities.
• Participate in customer service reviews, route development conversations, and retention meetings.
• Observe and begin leading supervised customer interactions as competence grows.

4. Market Research & Commercial Intelligence

• Gather insights on competitors, freight trends, customer segments, and emerging opportunities.
• Contribute to internal market reports and commercial strategy discussions.

Qualifications & Requirements

Education

• Pursuing or recently completed a degree/diploma in Logistics, Supply Chain, Business Administration, Marketing, or related fields.

Skills

• Strong communication and interpersonal skills.
• Excellent organizational and analytical abilities.
• Proficiency in MS Office (Excel, PowerPoint, Word).
• Ability to multitask and manage time efficiently.
• Strong attention to detail and accuracy.

Personal Attributes

• Eager to learn and willing to take initiative.
• Customer-focused with a positive attitude.
• Professional, dependable, and team-oriented.
• Interest in the logistics/shipping industry is a strong advantage.

What We Offer

• Hands-on experience in the global shipping and logistics industry.
• Exposure to sales strategies, customer engagement, and commercial operations.
• Mentorship from experienced sales professionals.
• Opportunities to transition into a full-time role based on performance.

• Assist in handling customer inquiries via phone, email, and walk-ins.
• Share rate quotations, service information, schedules, and shipment updates with customers.
• Follow up on leads, quotations, and pending opportunities using the CRM system.
• Support the preparation of commercial proposals and tenders.
• Conduct basic sales analysis and provide weekly reports to the sales manager.
• Maintain and update customer records, contracts, and documentation in CRM and internal systems.
• Support the sales team by preparing meeting notes, visit reports, and presentation materials.
• Assist in scheduling customer visits, internal meetings, and team activities.
• Coordinate with operations, documentation, and customer service teams to ensure smooth execution of shipments.
• Handle general office administrative tasks as required.
• Accompany Sales Executives for client visits, onboarding discussions, and market intelligence activities.
• Participate in customer service reviews, route development conversations, and retention meetings.
• Observe and begin leading supervised customer interactions as competence grows.
• Gather insights on competitors, freight trends, customer segments, and emerging opportunities.
• Contribute to internal market reports and commercial strategy discussions.

• Strong communication and interpersonal skills.
• Excellent organizational and analytical abilities.
• Proficiency in MS Office (Excel, PowerPoint, Word).
• Ability to multitask and manage time efficiently.
• Strong attention to detail and accuracy.

• Pursuing or recently completed a degree/diploma in Logistics, Supply Chain, Business Administration, Marketing, or related fields.
• Interest in the logistics/shipping industry is a strong advantage.