The Service Waiter is responsible for delivering exceptional customer service in the dining area, ensuring a pleasant dining experience for all guests. This role involves precise order taking, efficient food and beverage service, and meticulous maintenance of cleanliness in the service area. The Waiter collaborates closely with kitchen staff to ensure timely meal service and prompt fulfillment of guest needs.

Responsibilities

• Process customer purchases accurately and efficiently, using the cash register or POS system.
• Handle cash and card payments, ensuring accuracy and security.
• Issue receipts and provide change to customers, maintaining accuracy.
• Answer customer inquiries regarding prices, products, and promotions.
• Resolve customer issues or complaints promptly and professionally.
• Maintain the cleanliness and organization of the cash register area.
• Perform cash register opening and closing procedures, ensuring accuracy.
• Balance cash drawers and reconcile daily transactions.
• Ensure that all orders are accurately entered and processed.
• Verify customer orders and payments to prevent discrepancies.
• Handle refunds and exchanges according to company policies.
• Monitor and replenish supplies at the cashier station, ensuring availability.
• Assist in inventory counts and reporting as needed.
• Report any discrepancies or shortages to the supervisor.
• Adhere to health and safety regulations, ensuring a clean and safe environment.
• Maintain confidentiality of customer and financial information.
• Participate in training sessions to enhance cashier skills and knowledge.
• Provide feedback to supervisors on customer service and operational efficiency.

Qualifications and experience required

• High school diploma or equivalent; hospitality training is a plus.
• Previous experience of one year as a waiter/waitress or in customer service (preferred).
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Knowledge of food and beverage service standards is an advantage.
• Flexibility to work various shifts.

• Process customer purchases accurately and efficiently, using the cash register or POS system.
• Handle cash and card payments, ensuring accuracy and security.
• Issue receipts and provide change to customers, maintaining accuracy.
• Answer customer inquiries regarding prices, products, and promotions.
• Resolve customer issues or complaints promptly and professionally.
• Maintain the cleanliness and organization of the cash register area.
• Perform cash register opening and closing procedures, ensuring accuracy.
• Balance cash drawers and reconcile daily transactions.
• Ensure that all orders are accurately entered and processed.
• Verify customer orders and payments to prevent discrepancies.
• Handle refunds and exchanges according to company policies.
• Monitor and replenish supplies at the cashier station, ensuring availability.
• Assist in inventory counts and reporting as needed.
• Report any discrepancies or shortages to the supervisor.
• Adhere to health and safety regulations, ensuring a clean and safe environment.
• Maintain confidentiality of customer and financial information.
• Participate in training sessions to enhance cashier skills and knowledge.
• Provide feedback to supervisors on customer service and operational efficiency.

• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Knowledge of food and beverage service standards is an advantage.
• Flexibility to work various shifts.

• High school diploma or equivalent; hospitality training is a plus.