Customer Care Officer job at Fédération Rwandaise de Football Association (FERWAFA)

Vacancy title:
Customer Care Officer

[ Type: FULL TIME , Industry: Human Services , Category: Customer Service ]

Jobs at:

Fédération Rwandaise de Football Association (FERWAFA)

Deadline of this Job:
Monday, October 30 2023 

Duty Station:
Within Rwanda , Kigali, East Africa

Summary
Date Posted: Tuesday, October 24 2023, Base Salary: Not Disclosed

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JOB DETAILS:
Duties and Responsibilities:
• Receive, record and distribute all incoming and outgoing emails
• Establish and maintain the general filing system and file all correspondences
• Receive and provide clear guidance and orientation to FERWAFA clients/visitors
• Produce a report of activities
• Receive and check incoming and outgoing emails;
• Record incoming and outgoing emails;
• Ensure timely distribution of all Incoming/outgoing mail’s
• Facilitate FERWAFA staff to access documents;
• Regularly check and dispatch emails received on FERWAFA email;
• Ensure the security of FERWAFA correspondences and reception stamp;
• Maintain a current and accurate filing system;
• Ensure the timely filing of documents;
• Classify and archive all the documents sent and received in a secure place; initiate modern computer tools for correspondence and correspondence management;
• Receive and answer telephone calls and orient them accordingly;
• Receive FERWAFA clients/visitors and provide orientation.

Selection Criteria
• Candidate will be being Rwandese Nationality will
• Criminal record testifying that the candidate has not been condemned to 6 months’ imprisonment.
• Preferably aged under 30.
• Understanding the principle of non-disclosure and confidentiality.
• Have a bachelor’s degree in Office management, Secretariat, Hospitality, Management, with 1 Year proven experience as a receptionist or customer care position;
• Be proficient in the use of MS Office suite, especially PowerPoint, Excel, and Word;
• Have excellent verbal, written and presentation skills in English, French, and Kinyarwanda (any other language being a plus);
• The candidate should be available to start immediately upon confirmation of his recruitment and contract terms finalization.

Job Experience: No Requirements

Work Hours: 8


Experience in Months:

Level of Education:
Bachelor Degree

Job application procedure
• Interested candidates shall submit their application letter addressed to the General Secretary of FERWAFA (via by email Careers@ferwafa.rw ) accompanied by:
• Signed detailed curriculum vitae and cover letter,
• Copy of their degree
• Evidences of required experience
• Criminal record
• Copy of their ID or Passport
• Submission deadline is Friday 27th October 2023 at 05:00PM
• Only applicants that will fulfill all the requirements for this position will be notified and invited for the next phase of the recruitment process.
• Done at Kigali,23/10/2023


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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Rwanda
Job Type: Full-time
Deadline of this Job: Monday, October 30 2023
Duty Station: Kigali
Posted: 24-10-2023
No of Jobs: 1
Start Publishing: 24-10-2023
Stop Publishing (Put date of 2030): 24-10-2066
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