Background information about the job or company (e.g., role context, company overview)

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Responsibilities or duties

• Support the administration, monitoring, and maintenance of organizational databases to ensure availability, security, reliability, and data integrity.
• Perform routine database operational activities, including backups, restoration, access management, and performance monitoring.
• Develop and maintain SQL queries, scripts, procedures, and authorized data extracts when required.
• Troubleshoot database-related issues and coordinate with relevant teams or vendors for resolution.
• Support the day-to-day administration and operation of the Core Banking System.
• Configure Core Banking System products, parameters, workflows, user roles, and other approved system settings.
• Investigate and resolve system incidents, transaction errors, data-related issues, and user-reported problems.
• Support system upgrades, integrations, testing, and implementation of approved changes.
• Assist users and business teams with Core Banking System functionality and operational requirements.
• Support reporting, audit, regulatory, and management information requirements.
• Work closely with vendors and internal stakeholders to implement system improvements and resolve technical issues.
• Maintain appropriate documentation for system configurations, database activities, scripts, changes, and operational procedures.
• Ensure all database and system activities comply with the organization’s policies, security standards, and change-management procedures.

• Support the administration, monitoring, and maintenance of organizational databases to ensure availability, security, reliability, and data integrity.
• Perform routine database operational activities, including backups, restoration, access management, and performance monitoring.
• Develop and maintain SQL queries, scripts, procedures, and authorized data extracts when required.
• Troubleshoot database-related issues and coordinate with relevant teams or vendors for resolution.
• Support the day-to-day administration and operation of the Core Banking System.
• Configure Core Banking System products, parameters, workflows, user roles, and other approved system settings.
• Investigate and resolve system incidents, transaction errors, data-related issues, and user-reported problems.
• Support system upgrades, integrations, testing, and implementation of approved changes.
• Assist users and business teams with Core Banking System functionality and operational requirements.
• Support reporting, audit, regulatory, and management information requirements.
• Work closely with vendors and internal stakeholders to implement system improvements and resolve technical issues.
• Maintain appropriate documentation for system configurations, database activities, scripts, changes, and operational procedures.
• Ensure all database and system activities comply with the organization’s policies, security standards, and change-management procedures.