Summary
Date Posted: Friday, February 03, 2023 , Base Salary: Not Disclosed

JOB DETAILS:
Digital Products Specialist
Human Resources Assistant at HOPE International
The digital products specialist is responsible for promoting digital products and services in HOPE’s network of microfinance institutions, including leading support for need-identification, designing, launching, testing, and implementation. He/she will champion the client experience and guide the network in navigating the opportunities and challenges of providing digital services to underserved clients, including rural and low-income clients with limited access to technology. This role will also promote the integration of HOPE’s holistic mission into the client’s digital experience. This includes liaising between program management, the technology department, the MFI department, and end users in the entire product development and adoption cycle. This role will, in collaboration with the aforementioned stakeholders, assess existing processes and products and identify opportunities for mission-aligned digitization. The specialist will also support digitization projects and efforts of existing products and services, including capacity building across HOPE’s network.

• Location: Kigali, Rwanda; Nairobi, Kenya; US based; or remote considered,
• Level: Senior Professional
• Type: Full-time
• Department: Operations
• Reports to: MFI product specialist manager

Responsibilities
• Promote and fulfill the mission and vision of HOPE International
Strategy
• Create and implement a network-level strategy for the digitization of products and services in HOPE’s network of microfinance institutions (MFIs)
• In conjunction with program management and relevant HOPE departments, develop a comprehensive digital business strategy and support the measurement of the objectives and key results for each program
• Stay abreast of industry trends and developments and make recommendations for key digital business partnerships, market positioning and continual improvement of existing digital products and available opportunities

Product Development
• Support HOPE MFIs in product vision definition, business case creation and implementation efforts
• Participate in the project phases of the development of digital products, in close conjunction with MFI program management and technology teams
• In conjunction with the MFI department, technology department and program management, participate in monitoring and evaluation, product iteration, and development of operational procedures arising from transactional impact i.e. reconciliation processes and procedures

Client Experience
• Lead the integration of HOPE’s holistic mission in the provision of and digitization of products and services offered to HOPE’s clients, ensuring that digital touchpoints with clients promote HOPE’s full mission and complement face-to-face touchpoints
• Champion the overall client experience with digital products and services, especially for rural and low-income clients with limited access to technology, ensuring that digitization efforts serve them well and do not leave them behind
• Support User Acceptance Testing to ensure that the delivery of digital products and services meets the business requirements and promotes the mission at HOPE International
• Support efforts to measure the affinity of HOPE’s clients to digital products upon release, including assessment of alignment to HOPE’s mission
• Build capacity of HOPE MFIs, including leading trainings and providing ongoing coaching for staff in the areas of digital products and services

Qualifications
• Personal confession of Christian faith and commitment to the mission and vision of HOPE International
• Bachelor’s degree in information systems, business, finance, economics, or equivalent
• 5+ years of relevant work experience, particularly in the area of digital product development. Experience with full product cycle development (e2e) and financial products and services is strongly preferred
• Solid digital products understanding, including competence in customer-centric products, communicating UX needs, and assessing delivery
• Proven experience in the delivery of results in uptake of digital products and revenue generation
• Self-motivated organizational skills, including effective time management and prioritization of multiple deadlines
• Ability to communicate and collaborate effectively with employees across the organization, locally and remotely, across cultures, and with external stakeholders
• Strong analytical skills and a high level of attention to detail. Experience in data analytics is a plus
• Advanced Microsoft Office Suite skills, especially in Excel and Power BI. Exposure to core banking systems and financial service technology systems is a plus
• Willingness to travel domestically and internationally up to 75 days per year
• Fluency in French, Kinyarwanda, Kirundi, Ukrainian, or other working languages in HOPE Network, is a plus

Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

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