About the job

Helping people comes naturally to you—and you can do it seamlessly in both French and English. If you’re ready to bring your communication skills, empathy, and problem-solving mindset to a global team, we’d love to meet you.

What You’ll Do

As a French-English Customer Support Associate, you’ll assist customers from French-speaking regions through voice calls and live chat. You’ll answer questions, resolve concerns, and make every interaction feel professional, clear, and friendly—whether it’s helping track an order, explain a product, or fix an issue.

This isn’t just about responding to tickets—it’s about creating positive experiences, building trust, and ensuring customers feel valued and understood.

Your Day-to-Day

• Deliver timely, friendly, and accurate support in French and English via calls and chat
• Troubleshoot customer issues and guide them through solutions step-by-step
• Log all customer interactions accurately
• Identify trends and share feedback to improve processes
• Collaborate with your team to stay updated on priorities
• Represent the brand with care, professionalism, and patience

What We’re Looking For

• Fluency in French and English (spoken and written)
• At least 1 year of customer service experience (remote, e-commerce, or tech support preferred)
• Experience with bilingual customer support is an advantage.
• Experience with tools like Zendesk, Gorgias, Shopify, or similar platforms is a plus!
• Calm under pressure and solution-oriented
• Strong attention to detail and a genuine desire to help people
• Comfortable working remotely and collaborating with a distributed team

What You’ll Need

• Laptop or desktop with an i5 processor or higher
• Stable internet connection (15 Mbps upload/download or faster)
• A quiet, dedicated workspace for calls

Perks & Benefits

• Permanent remote work—work from anywhere
• Competitive pay with annual reviews
• Paid time off to recharge
• Monthly health stipend
• Performance bonuses based on KPIs
• A team that values growth, accountability, and human connection

Why Join Us?

We believe customer support is about people, not just processes. When you join us, you’ll be part of a team that values fairness, open communication, and career growth. We’ll support you so you can bring your best to our customers every day.

• Deliver timely, friendly, and accurate support in French and English via calls and chat
• Troubleshoot customer issues and guide them through solutions step-by-step
• Log all customer interactions accurately
• Identify trends and share feedback to improve processes
• Collaborate with your team to stay updated on priorities
• Represent the brand with care, professionalism, and patience

• Fluency in French and English (spoken and written)
• Calm under pressure
• Solution-oriented
• Strong attention to detail
• Genuine desire to help people
• Comfortable working remotely
• Collaborating with a distributed team

• At least 1 year of customer service experience (remote, e-commerce, or tech support preferred)
• Experience with bilingual customer support is an advantage.
• Experience with tools like Zendesk, Gorgias, Shopify, or similar platforms is a plus!
• Laptop or desktop with an i5 processor or higher
• Stable internet connection (15 Mbps upload/download or faster)
• A quiet, dedicated workspace for calls