Ministry of Agriculture and Animal Resources

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Front Desk Operation Officer job at MINAGRI

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Job Detail

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1075 Days Ago

Vacancy title:
Front Desk Operation Officer

[ Type: FULL TIME , Industry: Agriculture, Food, and Natural Resources , Category: Management ]

Jobs at:

MINAGRI

Deadline of this Job:
25 August 2022

Duty Station:
Within Rwanda , Rwanda , East Africa

Summary
Date Posted: Thursday, August 18, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Front Desk Operation Officer
Level:6.II
Job description
• Ensure Proactive Good Care and Treatment of Customers and Guests:
• Receive clients, assist them with their respective needs, and orientate them with different services as appropriate;
• Manage Protocol for VIP’s received in the institution;
• Handle customer complaints or any major incidents;
• Develop and Manage Systems to Monitor Quality of Customer Care and Service Delivery;
• Develop procedures for customers to provide feedback or complaints;
• Conduct regular surveys on the experiences of customers to indicate problems and imperfections, including ways to measure these challenges ;
• Analyse periodically the suggestions box and disseminate its contents to all departments to improve the quality of the services delivered;
• Verify that different departments display in indicated areas the information related to the services delivered (ie. Client Charter);
• Drive Strategies to Improve Quality of Service Delivery;
• Organize periodically a customer accountability day ;
• Develop and implement strategies to correct problems that have been identified;
• Monitor ongoing improvements and report regularly to the Head of the Institution on the state of customer care and service delivery.

Minimum Qualifications

Bachelor's Degree in Communication

0 Year of relevant experience
Bachelor's Degree in Public Relations

0 Year of relevant experience
Advance Diploma in Office Management

0 Year of relevant experience
Bachelor's Degree in Office Management

0 Year of relevant experience
Advanced Diploma in Communication

0 Year of relevant experience
Advanced Diploma in Public Relations

0 Year of relevant experience
Advanced Diploma in Marketing

0 Year of relevant experience
Advanced Diploma in Customer Relations

0 Year of relevant experience
Bachelor's Degree in Marketing

0 Year of relevant experience
Bachelor's Degree in Customer Relations

0 Year of relevant experience
Bachelor's Degree in Hospitality Management

0 Year of relevant experience
Advanced Diploma in Hospitality Management

0 Year of relevant experience

Competency and Key Technical Skills

Integrity
Strong critical thinking skills and excellent problem solving skills.
Inclusiveness
Accountability
Communication
Teamwork
Client/citizen focus
Professionalism
Commitment to continuous learning
Analytical skills
Results oriented
Digital literacy skills
Resources management skills
Fluency in English, Kinyarwanda or French. Knowledge of all is an added advantage
Knowledge of customer service practices
Problem solving skills
Decision making skills
Risk management skills