About Sambora Kinigi

Sambora Kinigi is a luxury lodge nestled in the heart of the Volcanoes National Park in Rwanda. We are committed to providing our guests with an unforgettable food, beverage and customer service experience. Our dedicated Front of House Coordinator will work with our team to implement the highest standards of customer service.

Job Overview

The Front of House Coordinator at Sambora Kinigi Lodge is responsible for ensuring a seamless F&B service experience for our guests. This role involves welcoming guests with drinks and snacks, coordinating and serving meals, and being readily available to address any guest inquiries. The Front of House Coordinator will work closely with the host to create an inviting and memorable dining atmosphere.

Key Responsibilities

Guest Welcome

• Greet guests with a warm and friendly welcome upon their arrival
• Offer welcome drinks and snacks, ensuring that guests feel comfortable and valued from the moment they arrive.

Table Service

• Coordinate table assignments and reservations to ensure efficient seating and dining service
• Provide professional and attentive table service throughout the meal, including taking orders and serving food and beverages.

Guest Support

• Act as a primary point of contact for guests, addressing their needs, questions, and special requests.
• Be attentive to guest preferences and dietary requirements, offering personalized recommendations and solutions.

Service Excellence

• Ensure a high standard of service, adhering to company service guidelines and maintaining a positive, friendly attitude.
• Handle guest feedback and concerns promptly and professionally, striving to exceed guest expectations.

Collaboration with Host

• Work closely with the host to create a welcoming and inviting dining atmosphere
• Assist the host in managing reservations, special events, and guest experience enhancement.

Cleanliness and Organization

• Maintain the cleanliness and organization of the F&B areas, including dining rooms, service stations, and outdoor seating areas.
• Assist in setting up and breaking down tables and service areas as needed.

Qualifications

• Previous experience in food and beverage service, preferably in a fine dining or luxury hospitality setting.
• Strong customer service and interpersonal skills.
• Excellent communication and problem-solving abilities
• Ability to work effectively in a fast-paced, high-pressure environment.
• A passion for providing exceptional guest experiences
• Attention to detail and a high level of professionalism
• Flexibility to work evenings, weekends, and holidays as needed.

Benefits

• competive salary
• Meals during working hours on site
• Opportunities for professional development and career growth
• A dynamic and collaborative work environment within a luxury lodge setting

• Greet guests with a warm and friendly welcome upon their arrival
• Offer welcome drinks and snacks, ensuring that guests feel comfortable and valued from the moment they arrive.
• Coordinate table assignments and reservations to ensure efficient seating and dining service
• Provide professional and attentive table service throughout the meal, including taking orders and serving food and beverages.
• Act as a primary point of contact for guests, addressing their needs, questions, and special requests.
• Be attentive to guest preferences and dietary requirements, offering personalized recommendations and solutions.
• Ensure a high standard of service, adhering to company service guidelines and maintaining a positive, friendly attitude.
• Handle guest feedback and concerns promptly and professionally, striving to exceed guest expectations.
• Work closely with the host to create a welcoming and inviting dining atmosphere
• Assist the host in managing reservations, special events, and guest experience enhancement.
• Maintain the cleanliness and organization of the F&B areas, including dining rooms, service stations, and outdoor seating areas.
• Assist in setting up and breaking down tables and service areas as needed.

• Strong customer service and interpersonal skills.
• Excellent communication and problem-solving abilities
• Ability to work effectively in a fast-paced, high-pressure environment.
• A passion for providing exceptional guest experiences
• Attention to detail and a high level of professionalism

• Previous experience in food and beverage service, preferably in a fine dining or luxury hospitality setting.
• Strong customer service and interpersonal skills.
• Excellent communication and problem-solving abilities
• Ability to work effectively in a fast-paced, high-pressure environment.
• A passion for providing exceptional guest experiences
• Attention to detail and a high level of professionalism
• Flexibility to work evenings, weekends, and holidays as needed.