ROLE PURPOSE:

The IT Assistant will be responsible for providing Level 1 technical support, maintaining hardware and software systems, and ensuring the smooth day to day operation of our IT infrastructure. We are looking for a proactive problem solver who can translate tech issues into helpful advice to the Kirehe Field Office .

In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly.

SCOPE OF ROLE:

Reports to: Kirehe Field Manager and IT Coordinator

Budget Responsibilities: N/A

Staff reporting to this post:

Role Dimensions: Working directly with children and families while maintaining internal working relationships and external coordination and referrals.

KEY AREAS OF ACCOUNTABILITY :

IT Support

• Act as the first point of contact for staff seeking technical assistance via email, phone or in person at the Kirehe Field Office , Mahama and Nyabiheke Camp
• Ensure global IT standards, policies and procedures are adhered to
• Create and manage user accounts, permissions and granting access
• Ensure regular servicing of ICT facilities and scheduling routine maintenance for Kirehe Field Office and Mahama Camp.
• Reporting system failures to the IT team and sharing feedback from users on areas of improvement
• Managing the IT inventory for the Kirehe Field Office , Mahama Camp and Nyabiheke
• Assist with seting up and monitoring of the Local Ares Networks and WiFi Networks
• Ensuring the cyber security best practices are adhered to

BEHAVIOURS (Values in Practice) (Section should not consist of Competencies as this are the standard Values in practice)

Accountability:

• Holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
• Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.

Ambition:

• Sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same
• Widely shares their personal vision for Save the Children, engages and motivates others
• Future orientated, thinks strategically and on a global scale.

Collaboration:

• Builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters
• Values diversity, sees it as a source of competitive strength
• Approachable, good listener, easy to talk to.

Creativity:

• Develops and encourages new and innovative solutions
• Willing to take disciplined risks.

Integrity:

• Honest, encourages openness and transparency; demonstrates highest levels of integrity

QUALIFICATIONS

Bachelor’s degree in IT or Computer Science with equivalent IT certifications is an added advantage

EXPERIENCE AND SKILLS

Essential

• Experience: 1-2 years in a technical support or IT help desk role
• Strong understanding of Windows OS environment, ticket systems , cybersecurity best practices like MFA , Encryption and Microsoft 365 , remote support
• Comfort working with computer components, laptop repairs and Network Cabling
• Patience and ability to explain technical concepts to non-technical users
• Act as the first point of contact for staff seeking technical assistance via email, phone or in person.
• Diagnose and resolve hardware, software and connectivity issues (Windows OS, Printers and Networks)
• Assist in the setup, configuration and deployment of new workstations in different field offices
• Maintain an accurate inventory of assets
• Manage user accounts, permissions and granting access
• Assist with seting up and monitoring of the Local Ares Networks and WiFi Networks
• Able to work to tight deadlines and under pressure.
• Very good communication and interpersonal skills.
• The ability to think critically and to recommend good solutions to problems.
• Strong Organizational skills.
• Remote support

Desirable

• Strong understanding of Windows OS environment, ticket systems , cybersecurity best practices like MFA , Encryption and Microsoft 365 , remote support.

Additional job responsibilities

The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

Equal Opportunities

The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.

Child Safeguarding:

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

Health and Safety

The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.

• Act as the first point of contact for staff seeking technical assistance via email, phone or in person at the Kirehe Field Office , Mahama and Nyabiheke Camp
• Ensure global IT standards, policies and procedures are adhered to
• Create and manage user accounts, permissions and granting access
• Ensure regular servicing of ICT facilities and scheduling routine maintenance for Kirehe Field Office and Mahama Camp.
• Reporting system failures to the IT team and sharing feedback from users on areas of improvement
• Managing the IT inventory for the Kirehe Field Office , Mahama Camp and Nyabiheke
• Assist with seting up and monitoring of the Local Ares Networks and WiFi Networks
• Ensuring the cyber security best practices are adhered to

• Strong understanding of Windows OS environment, ticket systems , cybersecurity best practices like MFA , Encryption and Microsoft 365 , remote support
• Comfort working with computer components, laptop repairs and Network Cabling
• Patience and ability to explain technical concepts to non-technical users
• Act as the first point of contact for staff seeking technical assistance via email, phone or in person.
• Diagnose and resolve hardware, software and connectivity issues (Windows OS, Printers and Networks)
• Assist in the setup, configuration and deployment of new workstations in different field offices
• Maintain an accurate inventory of assets
• Manage user accounts, permissions and granting access
• Assist with seting up and monitoring of the Local Ares Networks and WiFi Networks
• Able to work to tight deadlines and under pressure.
• Very good communication and interpersonal skills.
• The ability to think critically and to recommend good solutions to problems.
• Strong Organizational skills.
• Remote support

• Bachelor’s degree in IT or Computer Science with equivalent IT certifications is an added advantage