Akagera Sacco Kayonza (ASK) is a District Savings and Credit Cooperative (D-SACCO) established following the consolidation of Tuelve Umurenge Sacco’s operating within Kayonza District, in accordance with the Government of Rwanda SACCO consolidation framework. ASK is duly registered under RCA Certificate No. N° RGDG013385 and licensed by the National Bank of Rwanda (BNR).

In accordance with Law N° 072/2021 of 05/11/2021 governing Deposit-Taking Microfinance Institutions, ASK is authorized to carry out microfinance activities in the Republic of Rwanda.

To achieve its mission and strengthen institutional efficiency, ASK is looking for a qualified, competent, committed, proactive, and self-motivated individual to fill the following vacant position:

JOB ADVERT- IT Officer (Hardware & Software)

To achieve its mission and strengthen institutional efficiency, ASK is seeking to recruit a competent, committed, professional, and self-motivated IT Officer to join the institution.

Responsibilities or duties

Under the supervision and guidance of the Head of Operations, the IT Officer shall perform the following duties and responsibilities:

• Work diligently on assigned duties and deliver results on time.
• Comply with instructions of the employer or his/her representative.
• Properly manage and safeguard all assigned equipment and IT resources.
• Follow the principles and codes of conduct governing the business activities of the ASK.
• Provide first-line support for all network and software-related issues, including first-level support for the Core Banking System (CBS), at Head Office, branches and sub-branches.
• Respond promptly to IT service issues and user requests.
• Set up accounts for new users and maintain user access rights.
• Review vendor contracts and coordinate IT software procurement.
• Install and maintain software, networking systems, internet services, email systems, and printers for all responsible branches and offices.
• Ensure proper maintenance of networking infrastructure, internet connectivity, email systems, security systems, backups, and recovery processes.
• Maintain updated knowledge of current technologies, systems, and IT equipment.
• Provide first-line support for computer hardware and related peripherals for all staff at Head Office, branches and sub-branches.
• Ensure proper maintenance of computers, printers, peripherals, and other IT hardware.
• Coordinate IT hardware procurement and vendor management.
• Monitor system performance and recommend improvements where necessary.
• Ensure compliance with institutional IT policies and procedures.
• Travel to branches and outlets when required to provide technical support.
• Perform any other duties assigned by the Head of Operations or superior authority, provided such duties do not conflict with laws and regulations.

Qualifications or requirements 

• Bachelor’s degree in Information Technology (IT), Management Information Systems (MIS), Computer Science, or related fields.
• Good understanding of banking operations and Core Banking Systems.
• Good knowledge of WAN networks, domain user management, system administration, and IT troubleshooting.
• Strong integrity, positive attitude, professionalism, commitment, and problem-solving skills.
• Ability to work independently and under pressure.
• Willingness to travel regularly to branches and sub-branch.

Experience needed

• Minimum of one (3) year of relevant working experience in IT, networking, or systems support within banks, microfinance institutions, or related financial institutions.
• Experience must be proven by certificates of service rendered from previous employers.
• Professional IT certifications are highly preferred

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

• ASK promotes equal opportunity. All Qualified candidates are encouraged to apply.
• No fees or any form of compensation shall be requested at any stage of the recruitment process.
• Benefits are competitive and aligned with those offered by other financial institutions.

• Work diligently on assigned duties and deliver results on time.
• Comply with instructions of the employer or his/her representative.
• Properly manage and safeguard all assigned equipment and IT resources.
• Follow the principles and codes of conduct governing the business activities of the ASK.
• Provide first-line support for all network and software-related issues, including first-level support for the Core Banking System (CBS), at Head Office, branches and sub-branches.
• Respond promptly to IT service issues and user requests.
• Set up accounts for new users and maintain user access rights.
• Review vendor contracts and coordinate IT software procurement.
• Install and maintain software, networking systems, internet services, email systems, and printers for all responsible branches and offices.
• Ensure proper maintenance of networking infrastructure, internet connectivity, email systems, security systems, backups, and recovery processes.
• Maintain updated knowledge of current technologies, systems, and IT equipment.
• Provide first-line support for computer hardware and related peripherals for all staff at Head Office, branches and sub-branches.
• Ensure proper maintenance of computers, printers, peripherals, and other IT hardware.
• Coordinate IT hardware procurement and vendor management.
• Monitor system performance and recommend improvements where necessary.
• Ensure compliance with institutional IT policies and procedures.
• Travel to branches and outlets when required to provide technical support.
• Perform any other duties assigned by the Head of Operations or superior authority, provided such duties do not conflict with laws and regulations.

• Good understanding of banking operations and Core Banking Systems.
• Good knowledge of WAN networks, domain user management, system administration, and IT troubleshooting.
• Strong integrity, positive attitude, professionalism, commitment, and problem-solving skills.
• Ability to work independently and under pressure.
• Willingness to travel regularly to branches and sub-branch.

• Bachelor’s degree in Information Technology (IT), Management Information Systems (MIS), Computer Science, or related fields.
• Minimum of one (3) year of relevant working experience in IT, networking, or systems support within banks, microfinance institutions, or related financial institutions.
• Experience must be proven by certificates of service rendered from previous employers.
• Professional IT certifications are highly preferred