Background

Intsinzi SACCO Rulindo (ISR) is a savings and credit cooperative (SACCO) formed through the consolidation of all Umurenge SACCOs (U SACCOs) within Rulindo District, Northern Province, Rwanda. Bringing together the former sector-level SACCOs under one unified institution, ISR provides savings, credit, and related financial services to members across the district, supporting individuals, farmers, and small businesses with access to affordable financing. It operates under Rwanda's cooperative and microfinance regulatory framework, guided by National Bank of Rwanda standards.

Responsibilities

Under the supervision and guidance of the IT Operator:

• To work diligently on the assigned work on time and to produce results;
• To comply with the instructions of the employer or his/her representative;
• To take good care of and manage the equipment assigned to him/her in his/her work;
• To be at work and respect working days and hours;
• To maintain the confidentiality of work;
• To provide basic identification documents before starting work;
• To follow the principles and codes of conduct governing the business activities of the Cooperative;
• First line support for all computer and related hardware components for all branch staff at headquarter, branches and outlets;
• Responds in a timely manner to service issues and requests;
• Reviews vendor contracts and coordinates IT hardware purchases;
• Ensures proper maintenance of computers peripherals, printer and all other hardware;
• Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems;
• Any other duty that does not conflict with the laws and regulations as requested by the Head of Operations or his/her superior authority.
• First line support for all network and software (especially 1st level support for CBS) for all branch staff at headquarter, branches and outlets;
• Responds in a timely manner to service issues and requests;
• Setting up accounts for new users;
• Reviews vendor contracts and coordinates IT software purchases;
• Assist to install software, network, internet, e-mail, printer for all responsible branches;
• Ensure proper maintenance of networking, internet & e-mail, security, backup and recovery;
• Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems;
• Performances regular system checks to mitigate operational risk;
• Any other duty that does not conflict with the laws and regulations as requested by the IT Operator or his/her superior authority.

Qualifications/Requirements

• Bachelor’s degree in IT/MIS.
• Minimum one-year working experience in IT/Network field for MFIs/Banks.
• Good understand of banking operation.
• Good knowledge of WAN network, domain user management.
• Good integrity, positive attitude, helpful, high commitment, competence and motivation.
• Willing to travel to responsible branches and outlets.
• Good skills in installation and maintenance of computer and related hardware equipment.
• Good integrity, positive attitude, helpful, high commitment, competence and motivation.
• Willing to travel to responsible branches and outlets

• To work diligently on the assigned work on time and to produce results;
• To comply with the instructions of the employer or his/her representative;
• To take good care of and manage the equipment assigned to him/her in his/her work;
• To be at work and respect working days and hours;
• To maintain the confidentiality of work;
• To provide basic identification documents before starting work;
• To follow the principles and codes of conduct governing the business activities of the Cooperative;
• First line support for all computer and related hardware components for all branch staff at headquarter, branches and outlets;
• Responds in a timely manner to service issues and requests;
• Reviews vendor contracts and coordinates IT hardware purchases;
• Ensures proper maintenance of computers peripherals, printer and all other hardware;
• Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems;
• Any other duty that does not conflict with the laws and regulations as requested by the Head of Operations or his/her superior authority.
• First line support for all network and software (especially 1st level support for CBS) for all branch staff at headquarter, branches and outlets;
• Responds in a timely manner to service issues and requests;
• Setting up accounts for new users;
• Reviews vendor contracts and coordinates IT software purchases;
• Assist to install software, network, internet, e-mail, printer for all responsible branches;
• Ensure proper maintenance of networking, internet & e-mail, security, backup and recovery;
• Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems;
• Performances regular system checks to mitigate operational risk;
• Any other duty that does not conflict with the laws and regulations as requested by the IT Operator or his/her superior authority.

• Good skills in installation and maintenance of computer and related hardware equipment.
• Good knowledge of WAN network, domain user management.

• Bachelor’s degree in IT/MIS.
• Minimum one-year working experience in IT/Network field for MFIs/Banks.
• Good understand of banking operation.
• Good knowledge of WAN network, domain user management.
• Good integrity, positive attitude, helpful, high commitment, competence and motivation.
• Willing to travel to responsible branches and outlets.
• Good skills in installation and maintenance of computer and related hardware equipment.