Background information about the job or company (e.g., role context, company overview)

Ubumwe Sacco Gakenke (USG)is the Head Office of all Umurenge SACCOs in Gakenke District, merged in August 2025. USG is duly registered under RCA certificate no. RGDG013305 and licensed by the National Bank of Rwanda (BNR).

In accordance with Law N° 072/2021 of 05/11/2021 governing Deposit-Taking Microfinance Institutions, USG is authorized to carry out microfinance activities in the Republic of Rwanda.

We are seeking to recruit 1 committed, customer-oriented, and competent SACCO IT Officer in our institution.

Responsibilities or duties

The IT Officer is responsible for managing the SACCO's information technology systems to ensure seamless, secure, and efficient operations and service delivery.

Systems Management and Maintenance: Install, configure, and maintain all hardware (computers, servers, printers) and software (operating systems, core banking system, enterprise applications). Perform routine maintenance to ensure continuous performance.

Network Management: Manage the capacity and performance of the Local Area Network (LAN) and Wide Area Network (WAN), including monitoring internet connectivity and firewalls.

Cybersecurity and Data Protection: Implement and enforce security policies, monitor for cyber threats, manage user access rights (User IDs and permissions), and ensure compliance with data protection regulations. This also involves implementing disaster recovery and business continuity plans.

Technical Support and Training: Provide first-line technical support to staff, diagnose and solve hardware and software faults, and train employees on new systems and cybersecurity best practices.

Data Management and Reporting: Administer databases, ensure data accuracy and integrity, perform regular data backups and testing, and prepare periodic reports on system performance for management.

Innovation and Vendor Management: Research and recommend emerging technologies (e.g., mobile banking solutions), manage relationships with external IT service providers and vendors, and ensure Service Level Agreements (SLAs) are met.

Qualifications or requirements (e.g., education, skills)

• A bachelor's degree in Computer Science, Information Technology, Computer Engineering, or Business Information Technology is typically required with 3 years of experience.
• Basic IT literacy in Core Banking Systems (CBS) and MS Office
• Excellent communication and interpersonal skills to interact effectively with both technical and non-technical staff.
• CompTIA A+ (for fundamental IT support skills).
• Cisco Certified Network Associate (CCNA) (for networking expertise).
• ITIL Foundation Certification (for IT service management best practices).
• Microsoft Certified IT Professional (MCITP) or Azure certifications.

Experience needed

3 years of experience.

• Install, configure, and maintain all hardware (computers, servers, printers) and software (operating systems, core banking system, enterprise applications). Perform routine maintenance to ensure continuous performance.
• Manage the capacity and performance of the Local Area Network (LAN) and Wide Area Network (WAN), including monitoring internet connectivity and firewalls.
• Implement and enforce security policies, monitor for cyber threats, manage user access rights (User IDs and permissions), and ensure compliance with data protection regulations. This also involves implementing disaster recovery and business continuity plans.
• Provide first-line technical support to staff, diagnose and solve hardware and software faults, and train employees on new systems and cybersecurity best practices.
• Administer databases, ensure data accuracy and integrity, perform regular data backups and testing, and prepare periodic reports on system performance for management.
• Research and recommend emerging technologies (e.g., mobile banking solutions), manage relationships with external IT service providers and vendors, and ensure Service Level Agreements (SLAs) are met.

• Basic IT literacy in Core Banking Systems (CBS) and MS Office
• Excellent communication and interpersonal skills
• CompTIA A+
• CCNA
• ITIL Foundation Certification
• MCITP or Azure certifications

• A bachelor's degree in Computer Science, Information Technology, Computer Engineering, or Business Information Technology