BACKGROUND

Prime Insurance Ltd is an insurance company, established in 1995 and licensed by the National Bank of Rwanda (BNR) to offer general insurance services.

JOB PURPOSE

The People and Culture Senior Officer is a pivotal role responsible for supporting the full employee lifecycle and driving initiatives that enhance our organizational culture. This role combines strategic HR support with a deep focus on employee engagement, talent development, and fostering a positive work environment. The ideal candidate is a people-centric professional who is passionate about building great workplaces, supporting employee growth, and implementing people strategies that align with our business objectives.

KEY RESPONSIBILITIES

Under the supervision of Head HR & Administration, the People and Culture Senior Officer shall have the following responsibilities:

Talent Acquisition & Onboarding:

• Manage the end-to-end recruitment process for designated roles, including job postings, screening, scheduling interviews, and conducting references.
• Develop and execute a seamless and engaging onboarding program that effectively integrates new hires into the company culture and sets them up for success.

Employee Engagement & Relations:

• Act as a trusted advisor and primary point of contact for employee inquiries, providing guidance on policies, procedures, and workplace matters.
• Proactively measure and analyze employee sentiment through surveys, focus groups, and one-on-one interactions.
• Develop and coordinate initiatives, programs, and events that boost morale, foster connection, and reinforce company values.
• Support the resolution of employee relations issues with empathy, fairness, and in accordance with company policy and employment law.

Performance & Talent Management:

• Support the administration and continuous improvement of the performance review cycle.
• Assist managers with goal-setting, feedback mechanisms, and development planning for their teams.
• Identify training needs and help coordinate or deliver learning and development programs.

HR Operations & Culture Stewardship:

• Maintain accurate employee records and ensure data integrity in the HR Information System (HRIS).
• Support benefits administration and leave management processes.
• Champion the company’s mission, vision, and values in all people-related initiatives.
• Contribute to internal communications that keep employees informed and connected.

KEY DELIVERABLES

• Successful rollout and high participation in employee engagement and culture-building programs.
• Effective implementation of talent and performance management systems.
• Data-driven reports and insights that influence strategic people decisions
• Positive feedback from managers and employees on people initiatives and support

REQUIRED QUALIFICATIONS & EXPERIENCE

• Experience: A minimum of 3 years of progressive and consecutive professional experience, specifically in HR, with a focus on talent management, culture, or organizational development. Experience in the financial services or insurance industry is preferred.
• Education: Bachelor’s degree in Human Resources, Psychology, Business Administration, or a related field.
• Legal Knowledge: A solid understanding of core employment legislation and best practices.
• A professional qualification in Human Resources will be an added value
• Being fluent in English, Kinyarwanda and French

KEY COMPETENCIES

• Strong understanding of HR best practices and current trends in people and culture.
• Excellent interpersonal and communication skills.
• High level of integrity, discretion, and professionalism.
• Proficiency in HRIS systems and the Microsoft Office Suite.
• Strong computer literacy (MS Office Suite, Outlook, Excel, PowerPoint, project management concept and tool etc)
• Analytical mindset with the ability to translate data into actionable insights.
• Proactive, self-motivated, and able to work independently

WORKING RELATIONSHIPS

• Internal:Head of HR & Administration, CEO, Executive Committee, Department Heads, all employees.
• External: HR consultants, training providers, industry associations

• Manage the end-to-end recruitment process for designated roles, including job postings, screening, scheduling interviews, and conducting references.
• Develop and execute a seamless and engaging onboarding program that effectively integrates new hires into the company culture and sets them up for success.
• Act as a trusted advisor and primary point of contact for employee inquiries, providing guidance on policies, procedures, and workplace matters.
• Proactively measure and analyze employee sentiment through surveys, focus groups, and one-on-one interactions.
• Develop and coordinate initiatives, programs, and events that boost morale, foster connection, and reinforce company values.
• Support the resolution of employee relations issues with empathy, fairness, and in accordance with company policy and employment law.
• Support the administration and continuous improvement of the performance review cycle.
• Assist managers with goal-setting, feedback mechanisms, and development planning for their teams.
• Identify training needs and help coordinate or deliver learning and development programs.
• Maintain accurate employee records and ensure data integrity in the HR Information System (HRIS).
• Support benefits administration and leave management processes.
• Champion the company’s mission, vision, and values in all people-related initiatives.
• Contribute to internal communications that keep employees informed and connected.

• Strong understanding of HR best practices and current trends in people and culture.
• Excellent interpersonal and communication skills.
• High level of integrity, discretion, and professionalism.
• Proficiency in HRIS systems and the Microsoft Office Suite.
• Strong computer literacy (MS Office Suite, Outlook, Excel, PowerPoint, project management concept and tool etc)
• Analytical mindset with the ability to translate data into actionable insights.
• Proactive, self-motivated, and able to work independently

• A minimum of 3 years of progressive and consecutive professional experience, specifically in HR, with a focus on talent management, culture, or organizational development. Experience in the financial services or insurance industry is preferred.
• Bachelor’s degree in Human Resources, Psychology, Business Administration, or a related field.
• A solid understanding of core employment legislation and best practices.
• A professional qualification in Human Resources will be an added value
• Being fluent in English, Kinyarwanda and French