Porter
2025-07-30T14:19:54+00:00
Mantis Akagera Game Lodge
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https://all.accor.com/hotel/B405/index.en.shtml
FULL_TIME
Kigali
Kigali
00000
Rwanda
Hospitality, and Tourism
Admin & Office
2025-08-06T17:00:00+00:00
Rwanda
8
job purpose
To meet, greet and offer assistance to all guests arriving at the hotel. –
To work as a team member in order to provide excellent guest service with attention to detail.
Position Description
Main Outputs and Responsibilities for This Position
TASKS, DUTIES & RESPONSIBILITIES
- All guests are welcomed in a professional, efficient and courteous manner.
- Provides an unforgettable first and last impression of the Hotel.
- To assist guests with luggage and belongings during check-in and check-out.
- To room guests and explain the features and facilities of the guest room and the hotel.
- Maintain complete knowledge at all times of:
o All hotel features, services and hours of operation.
o All room types, numbers, layout, décor, appointments and location.
o Daily house count and expected arrivals/departures, including VIP guests.
o Scheduled daily group activities.
- Know, understand and comply with all departmental policies and procedures.
- Responsible for general cleaning duties in the Reception area and that the entrance area
and immediate surroundings remains cleaned and well organized at all times
- Responsible for guest luggage to reach the rooms as quickly as possible and in a safe and responsible manner.
- Guest’s requests, queries and needs, receive immediate attention in an efficient and effective manner.
- Follow-up is done to ensure the guest’s request, query or needs has been actioned and guest is satisfied.
- Hand over guest complaints to the shift supervisor and Front Office Management.
- Knowledge of surrounding areas in terms of tourist destinations and activities.
RESPONSIBLE BUSINESS
- Shows involvement and is interested in environmental and or social & ethical issues by participating in responsible business activities.
- Promotes the Responsible Business programme to guests at all times using the Accor “Planet 21” principles.
- Is actively involved in finding ways of reducing waste, plastic and minimizing energy usage
HEALTH AND SAFETY
- Be familiar with the companies Health & Safety Policies & Procedure and any other related laws.
- Adheres to all Health & Safety regulations, Policies & Procedures and ensure that all staff adheres to these regulation, policies & procedures.
- Ensure a strong Health & Safety culture, directing and overseeing workplace safety programs to regulation compliance, employee awareness and an accident-free workplace guided by the Rwandan Labor Law and the companies Policies & Procedures.
- Ensures that all potential and real hazards are reported and reduced immediately.
- Fully understands the hotel’s fire and emergency Policies & Procedures.
- Ensures that emergency procedures are practiced and enforced to provide for the security and safety of guests and employees.
- Stimulates and encourages a general awareness of health and safety.
- Anticipates possible and probable hazards and conditions and either corrects them or takes action to prevent them from happening.
- Ensures that the highest standards of personal hygiene, dress, appropriate uniform, appearance, and conduct is maintained by all employees in the department.
- Act as employee representative on the Health & Safety committee.
HUMAN RESOURCES
- Maintain the highest standard of appearance and social skills in according to the companies Human Resources Policies & Procedures.
- Be familiar with the staff handbook, house rules, Code of Conduct, Health and Safety Policies & Procedures pertaining to your area of responsibilities.
- Be familiar with the company’s Disciplinary codes.
- Well-groomed at all times and dresses in accordance to the Company uniform and name badge issued to you and your subordinates.
- Attends training as and when required.
- Conducts relevant training sessions of standards, and the companies Policies & Procedures to your areas of responsibilities.
- Attends all relevant departmental meeting or other relevant scheduled meeting.
- Conducts and manage induction and training of new staff members and students.
Other Special Requirements
- To perform other reasonable duties as directed by your immediate Manager.
- To be available to work overtime at the request of Management.
REQUIREMENTS
- At least 1 year experience as Porter or similar position
- A1 in hospitality management or any high school diploma with proven experience
- Good organizational and time management skills
- All application should be in English
- 3 professional references
WORKING CONDITIONS
The Job’s responsibilities sometimes may require working extra hours and the working days include weekends and public holidays.
ASKS, DUTIES & RESPONSIBILITIES All guests are welcomed in a professional, efficient and courteous manner. Provides an unforgettable first and last impression of the Hotel. To assist guests with luggage and belongings during check-in and check-out. To room guests and explain the features and facilities of the guest room and the hotel. Maintain complete knowledge at all times of: o All hotel features, services and hours of operation. o All room types, numbers, layout, décor, appointments and location. o Daily house count and expected arrivals/departures, including VIP guests. o Scheduled daily group activities. Know, understand and comply with all departmental policies and procedures. Responsible for general cleaning duties in the Reception area and that the entrance area and immediate surroundings remains cleaned and well organized at all times Responsible for guest luggage to reach the rooms as quickly as possible and in a safe and responsible manner. Guest’s requests, queries and needs, receive immediate attention in an efficient and effective manner. Follow-up is done to ensure the guest’s request, query or needs has been actioned and guest is satisfied. Hand over guest complaints to the shift supervisor and Front Office Management. Knowledge of surrounding areas in terms of tourist destinations and activities. RESPONSIBLE BUSINESS Shows involvement and is interested in environmental and or social & ethical issues by participating in responsible business activities. Promotes the Responsible Business programme to guests at all times using the Accor “Planet 21” principles. Is actively involved in finding ways of reducing waste, plastic and minimizing energy usage HEALTH AND SAFETY Be familiar with the companies Health & Safety Policies & Procedure and any other related laws. Adheres to all Health & Safety regulations, Policies & Procedures and ensure that all staff adheres to these regulation, policies & procedures. Ensure a strong Health & Safety culture, directing and overseeing workplace safety programs to regulation compliance, employee awareness and an accident-free workplace guided by the Rwandan Labor Law and the companies Policies & Procedures. Ensures that all potential and real hazards are reported and reduced immediately. Fully understands the hotel’s fire and emergency Policies & Procedures. Ensures that emergency procedures are practiced and enforced to provide for the security and safety of guests and employees. Stimulates and encourages a general awareness of health and safety. Anticipates possible and probable hazards and conditions and either corrects them or takes action to prevent them from happening. Ensures that the highest standards of personal hygiene, dress, appropriate uniform, appearance, and conduct is maintained by all employees in the department. Act as employee representative on the Health & Safety committee. HUMAN RESOURCES Maintain the highest standard of appearance and social skills in according to the companies Human Resources Policies & Procedures. Be familiar with the staff handbook, house rules, Code of Conduct, Health and Safety Policies & Procedures pertaining to your area of responsibilities. Be familiar with the company’s Disciplinary codes. Well-groomed at all times and dresses in accordance to the Company uniform and name badge issued to you and your subordinates. Attends training as and when required. Conducts relevant training sessions of standards, and the companies Policies & Procedures to your areas of responsibilities. Attends all relevant departmental meeting or other relevant scheduled meeting. Conducts and manage induction and training of new staff members and students. Other Special Requirements To perform other reasonable duties as directed by your immediate Manager. To be available to work overtime at the request of Management.
At least 1 year experience as Porter or similar position A1 in hospitality management or any high school diploma with proven experience Good organizational and time management skills All application should be in English 3 professional references
JOB-688a2a0a2b232
Vacancy title:
Porter
[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Admin & Office]
Jobs at:
Mantis Akagera Game Lodge
Deadline of this Job:
Wednesday, August 6 2025
Duty Station:
Kigali | Kigali | Rwanda
Summary
Date Posted: Wednesday, July 30 2025, Base Salary: Not Disclosed
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JOB DETAILS:
job purpose
To meet, greet and offer assistance to all guests arriving at the hotel. –
To work as a team member in order to provide excellent guest service with attention to detail.
Position Description
Main Outputs and Responsibilities for This Position
TASKS, DUTIES & RESPONSIBILITIES
- All guests are welcomed in a professional, efficient and courteous manner.
- Provides an unforgettable first and last impression of the Hotel.
- To assist guests with luggage and belongings during check-in and check-out.
- To room guests and explain the features and facilities of the guest room and the hotel.
- Maintain complete knowledge at all times of:
o All hotel features, services and hours of operation.
o All room types, numbers, layout, décor, appointments and location.
o Daily house count and expected arrivals/departures, including VIP guests.
o Scheduled daily group activities.
- Know, understand and comply with all departmental policies and procedures.
- Responsible for general cleaning duties in the Reception area and that the entrance area
and immediate surroundings remains cleaned and well organized at all times
- Responsible for guest luggage to reach the rooms as quickly as possible and in a safe and responsible manner.
- Guest’s requests, queries and needs, receive immediate attention in an efficient and effective manner.
- Follow-up is done to ensure the guest’s request, query or needs has been actioned and guest is satisfied.
- Hand over guest complaints to the shift supervisor and Front Office Management.
- Knowledge of surrounding areas in terms of tourist destinations and activities.
RESPONSIBLE BUSINESS
- Shows involvement and is interested in environmental and or social & ethical issues by participating in responsible business activities.
- Promotes the Responsible Business programme to guests at all times using the Accor “Planet 21” principles.
- Is actively involved in finding ways of reducing waste, plastic and minimizing energy usage
HEALTH AND SAFETY
- Be familiar with the companies Health & Safety Policies & Procedure and any other related laws.
- Adheres to all Health & Safety regulations, Policies & Procedures and ensure that all staff adheres to these regulation, policies & procedures.
- Ensure a strong Health & Safety culture, directing and overseeing workplace safety programs to regulation compliance, employee awareness and an accident-free workplace guided by the Rwandan Labor Law and the companies Policies & Procedures.
- Ensures that all potential and real hazards are reported and reduced immediately.
- Fully understands the hotel’s fire and emergency Policies & Procedures.
- Ensures that emergency procedures are practiced and enforced to provide for the security and safety of guests and employees.
- Stimulates and encourages a general awareness of health and safety.
- Anticipates possible and probable hazards and conditions and either corrects them or takes action to prevent them from happening.
- Ensures that the highest standards of personal hygiene, dress, appropriate uniform, appearance, and conduct is maintained by all employees in the department.
- Act as employee representative on the Health & Safety committee.
HUMAN RESOURCES
- Maintain the highest standard of appearance and social skills in according to the companies Human Resources Policies & Procedures.
- Be familiar with the staff handbook, house rules, Code of Conduct, Health and Safety Policies & Procedures pertaining to your area of responsibilities.
- Be familiar with the company’s Disciplinary codes.
- Well-groomed at all times and dresses in accordance to the Company uniform and name badge issued to you and your subordinates.
- Attends training as and when required.
- Conducts relevant training sessions of standards, and the companies Policies & Procedures to your areas of responsibilities.
- Attends all relevant departmental meeting or other relevant scheduled meeting.
- Conducts and manage induction and training of new staff members and students.
Other Special Requirements
- To perform other reasonable duties as directed by your immediate Manager.
- To be available to work overtime at the request of Management.
REQUIREMENTS
- At least 1 year experience as Porter or similar position
- A1 in hospitality management or any high school diploma with proven experience
- Good organizational and time management skills
- All application should be in English
- 3 professional references
WORKING CONDITIONS
The Job’s responsibilities sometimes may require working extra hours and the working days include weekends and public holidays.
Work Hours: 8
Experience in Months: 12
Level of Education: associate degree
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