Job responsibilities

• Greet patients and visitors warmly and professionally.
• Direct patients to appropriate waiting areas or healthcare providers.
• Answer phone calls, schedule appointments, and handle inquiries regarding services, treatments, and office procedures.
• Collect and verify patient information, including insurance details, demographic data, and medical history
• Schedule, confirm, and reschedule patient appointments, ensuring efficient use of healthcare providers’ time.
• Manage appointment cancellations and waitlists.
• Remind patients about upcoming appointments, ensuring timely attendance
• Manage and update patient records using electronic health records (EHR) or other relevant systems.
• Handle patient check-ins, data entry, and filing of important documents.
• Assist with clerical duties, including preparing medical charts, patient forms, and patient education materials
• Verify insurance information and process co-pays.
• Assist patients with basic billing questions and direct them to appropriate staff for detailed inquiries
• Ensure patient confidentiality in accordance with HIPAA or local privacy laws.
• Maintain a clean and organized reception area, ensuring that all patient data is secure and confidential
• Handle and respond to urgent situations with professionalism and calm, including directing emergency cases to the appropriate personnel.
• Coordinate with healthcare providers in emergency or urgent care scenarios.
• Maintain office supplies and order items as needed.
• Provide basic information about the facility’s services and assist in patient education.

Qualifications

• Commerce and accounting
• 2 Years of relevant experience
• Diploma(2) in Accounting
• 2 Years of relevant experience
• Advanced Diploma (A1) in Management
• 2 Years of relevant experience
• Advanced Diploma (A1) in Accounting
• 2 Years of relevant experience
• Advanced Diploma (A1) in Finance
• 2 Years of relevant experience
• Diploma (A2) in Commerce and Economics
• 2 Years of relevant experience

Required competencies and key technical skills

• Resource management skills
• Problem solving skills
• Time management skills
• Risk management skills
• Proficiency in financial management systems
• Knowledge of Accounting principles and practices and financial data reporting
• Psychometric Languages
• English

• Greet patients and visitors warmly and professionally.
• Direct patients to appropriate waiting areas or healthcare providers.
• Answer phone calls, schedule appointments, and handle inquiries regarding services, treatments, and office procedures.
• Collect and verify patient information, including insurance details, demographic data, and medical history
• Schedule, confirm, and reschedule patient appointments, ensuring efficient use of healthcare providers’ time.
• Manage appointment cancellations and waitlists.
• Remind patients about upcoming appointments, ensuring timely attendance
• Manage and update patient records using electronic health records (EHR) or other relevant systems.
• Handle patient check-ins, data entry, and filing of important documents.
• Assist with clerical duties, including preparing medical charts, patient forms, and patient education materials
• Verify insurance information and process co-pays.
• Assist patients with basic billing questions and direct them to appropriate staff for detailed inquiries
• Ensure patient confidentiality in accordance with HIPAA or local privacy laws.
• Maintain a clean and organized reception area, ensuring that all patient data is secure and confidential
• Handle and respond to urgent situations with professionalism and calm, including directing emergency cases to the appropriate personnel.
• Coordinate with healthcare providers in emergency or urgent care scenarios.
• Maintain office supplies and order items as needed.
• Provide basic information about the facility’s services and assist in patient education.

• Resource management skills
• Problem solving skills
• Time management skills
• Risk management skills
• Proficiency in financial management systems
• Knowledge of Accounting principles and practices and financial data reporting
• English

• Commerce and accounting
• Diploma(2) in Accounting
• Advanced Diploma (A1) in Management
• Advanced Diploma (A1) in Accounting
• Advanced Diploma (A1) in Finance
• Diploma (A2) in Commerce and Economics