Position Summary

UIO Languages Rwanda is hiring Healthcare Interpreters to support U.S.-based healthcare providers and their patients through accurate, professional, real-time interpretation via phone and video. Interpreters serve as the communication bridge between providers and patients during routine appointments and sensitive medical situations alike. The role calls for strong fluency in English and one partner language, sound judgment, and the composure to handle emotionally difficult conversations with professionalism and care.

Work Environment

On-site. Full-time.

Critical Qualification

Applicants must provide a valid English proficiency certificate with a score of 78% or above (C2 level).

Key Responsibilities

Interpretation

• Provide real-time interpretation between English and the assigned partner language for U.S. healthcare providers and patients.
• Convey the full meaning, tone, and intent of each speaker without adding, omitting, or altering information.
• Accurately interpret medical terminology, including procedures, diagnoses, medications, and care instructions.
• Adapt to a range of accents, speech patterns, and communication styles while maintaining accuracy.

Professional Conduct

• Remain neutral at all times, requesting clarification when needed and refraining from personal opinions or advice.
• Maintain composure during emotionally difficult or high-pressure calls.
• Follow all confidentiality, privacy, and data protection standards when handling patient information.
• Adhere to established interpreter protocols and client procedures to ensure consistent, high-quality service.

Reliability

• Work scheduled shifts consistently and on time.
• Remain available and ready to take calls throughout assigned shifts.

Qualifications

Required

• Fluent, professional-level English.
• Fluent, professional-level Kinyarwanda, French, or Swahili, depending on the position.
• Excellent grammar, pronunciation, and vocabulary in both languages.
• Strong active listening, comprehension, and verbal communication skills.
• General knowledge of medical terminology and healthcare concepts.
• Ability to interpret accurately and efficiently in real time.
• Comfort working with confidential and sensitive information.
• Availability to work shifts aligned with U.S. time zones.

Preferred

• Previous interpreting experience, particularly in healthcare settings.
• Background in healthcare, nursing, pharmacy, or a related field.
• Interpreter training or certification.

• Provide real-time interpretation between English and the assigned partner language for U.S. healthcare providers and patients.
• Convey the full meaning, tone, and intent of each speaker without adding, omitting, or altering information.
• Accurately interpret medical terminology, including procedures, diagnoses, medications, and care instructions.
• Adapt to a range of accents, speech patterns, and communication styles while maintaining accuracy.
• Remain neutral at all times, requesting clarification when needed and refraining from personal opinions or advice.
• Maintain composure during emotionally difficult or high-pressure calls.
• Follow all confidentiality, privacy, and data protection standards when handling patient information.
• Adhere to established interpreter protocols and client procedures to ensure consistent, high-quality service.
• Work scheduled shifts consistently and on time.
• Remain available and ready to take calls throughout assigned shifts.

• Fluent, professional-level English.
• Fluent, professional-level Kinyarwanda, French, or Swahili, depending on the position.
• Excellent grammar, pronunciation, and vocabulary in both languages.
• Strong active listening, comprehension, and verbal communication skills.
• General knowledge of medical terminology and healthcare concepts.
• Ability to interpret accurately and efficiently in real time.
• Comfort working with confidential and sensitive information.

• Valid English proficiency certificate with a score of 78% or above (C2 level).
• Fluent, professional-level English.
• Fluent, professional-level Kinyarwanda, French, or Swahili, depending on the position.
• Availability to work shifts aligned with U.S. time zones.
• Previous interpreting experience, particularly in healthcare settings (preferred).
• Background in healthcare, nursing, pharmacy, or a related field (preferred).
• Interpreter training or certification (preferred).