JOB DESCRIPTION: QUALITY IMPROVEMENT OFFICER (Q.I.O)

Job Title Quality Improvement Officer

Department Quality Assurance Management Unit

Reporting to Director of Quality Assurance Management Unit

Location Kibagabaga Level Two Teaching Hospital

JOB PURPOSE

To coordinate and facilitate the implementation of Rwanda National Hospital Accreditation Standards and hospital-wide quality improvement initiatives to ensure the highest level of patient safety and service excellence.

KEY RESPONSIBILITIES

Accreditation Management: Lead the hospital accreditation process by ensuring all departments comply with Level I and Level II standards .

Quality Monitoring: Conduct regular internal audits and self-assessments using the MOH Performance Assessment Toolkit to identify gaps in clinical and non-clinical services. .

Continuous Quality Improvement (CQI): Facilitate the development and monitoring of Quality Improvement Projects (QIPs) across various departments. .

Reporting: Collect and analyze key performance indicators (KPIs) related to patient safety, maternal/neonatal outcomes, and infection control to inform management decisions. .

Staff Training: Organize workshops and on-the-job training for staff regarding accreditation standards and safety protocols.

Committee Coordination: Serve as a technical secretary or lead for the Quality Improvement Committee, ensuring regular meetings and follow-up on action plans.

Patient Satisfaction: Oversee patient satisfaction surveys and grievance redressal mechanisms to improve customer care.

Qualifications

Bachelor’s Degree in Public Health

0 Year of relevant experience

Bachelor’s Degree in Clinical Medicine

0 Year of relevant experience

Bachelor’s Degree in General Nursing

0 Year of relevant experience

Master’s Degree in Quality Management

0 Year of relevant experience

Bachelor’s Degree in Biomedical Laboratory Sciences

0 Year of relevant experience

Bachelor’s Degree in Global Health

0 Year of relevant experience

Bachelor’s Degree in Biomedical Sciences

0 Year of relevant experience

Bachelor’s Degree in Medical Laboratory Sciences

0 Year of relevant experience

Bachelor’s Degree in Clinical Medicine and Community Health

0 Year of relevant experience

Required certificates

Valid license to practice issued by the professional council in Rwanda

registration certificate and valid license to practice in Rwanda issued by the relevant professional council

Required competencies and key technical skills

• Resource management skills
• Decision making skills
• Time management skills
• Risk management skills
• Digital literacy skills
• Fluency in English, Kinyarwanda or French. Knowledge of all is an added advantage
• Knowledge of planning, Monitoring and Evaluation concepts
• Analytical and problem-solving skills
• Effective communication skills
• Excellent communication, organisation and interpersonal skills
• Results oriented
• Ability to train and educate people
• Knowledge of clinical services Policy and procedure
• Knowledge of Rwanda Health System
• Ability to plan, analyze and implement sound practices and procedures
• Ability to apply Quality Improvement methods to identify gaps, implement interventions to improve quality of health services
• Ability to facilitate training and organizing teams

Psychometric

Languages

English

• Lead the hospital accreditation process by ensuring all departments comply with Level I and Level II standards .
• Conduct regular internal audits and self-assessments using the MOH Performance Assessment Toolkit to identify gaps in clinical and non-clinical services. .
• Facilitate the development and monitoring of Quality Improvement Projects (QIPs) across various departments. .
• Collect and analyze key performance indicators (KPIs) related to patient safety, maternal/neonatal outcomes, and infection control to inform management decisions. .
• Organize workshops and on-the-job training for staff regarding accreditation standards and safety protocols.
• Serve as a technical secretary or lead for the Quality Improvement Committee, ensuring regular meetings and follow-up on action plans.
• Oversee patient satisfaction surveys and grievance redressal mechanisms to improve customer care.

• Resource management skills
• Decision making skills
• Time management skills
• Risk management skills
• Digital literacy skills
• Fluency in English, Kinyarwanda or French. Knowledge of all is an added advantage
• Knowledge of planning, Monitoring and Evaluation concepts
• Analytical and problem-solving skills
• Effective communication skills
• Excellent communication, organisation and interpersonal skills
• Results oriented
• Ability to train and educate people
• Knowledge of clinical services Policy and procedure
• Knowledge of Rwanda Health System
• Ability to plan, analyze and implement sound practices and procedures
• Ability to apply Quality Improvement methods to identify gaps, implement interventions to improve quality of health services
• Ability to facilitate training and organizing teams

• Bachelor’s Degree in Public Health
• Bachelor’s Degree in Clinical Medicine
• Bachelor’s Degree in General Nursing
• Master’s Degree in Quality Management
• Bachelor’s Degree in Biomedical Laboratory Sciences
• Bachelor’s Degree in Global Health
• Bachelor’s Degree in Biomedical Sciences
• Bachelor’s Degree in Medical Laboratory Sciences
• Bachelor’s Degree in Clinical Medicine and Community Health
• Valid license to practice issued by the professional council in Rwanda
• registration certificate and valid license to practice in Rwanda issued by the relevant professional council