Customer Success Representative
2025-11-04T04:13:20+00:00
Remote Dream Start Labs
https://cdn.greatrwandajobs.com/jsjobsdata/data/employer/comp_4179/logo/Remote%20Dream%20Start%20Labs.png
https://www.dreamstartlabs.com/
FULL_TIME
Kigali
Kigali
00000
Rwanda
Financial Services
Customer Service, Management
2025-11-14T17:00:00+00:00
Rwanda
8
ROLE DESCRIPTION
As our Customer Success representative, you will serve as the primary presence of DreamStart Labs in the Rwanda market. You will report to the Regional Manager based in Tanzania and work closely with our partner staff members and local savings groups in the Rwanda Market. Your responsibilities will be divided into a few main areas:
- Training – You will be the primary person responsible for training the local partner staff on how to use DreamSave, including setting up groups, running meetings, answering questions, and troubleshooting problems.
- Support – The most important aspect of your role will be supporting our partners and our groups with excellent service as they use the DreamSave app. This will require being highly responsive when questions arise and helping to resolve them quickly. Some of these problems will require simple user education, while others will involve troubleshooting technical issues and working with the DreamStart Labs team to ensure users get a resolution promptly.
- Represent DSL—The Customer Success Representative will act as our business representative in Rwanda, occasionally speaking or presenting at conferences, workshops, stakeholder meetings, and sometimes on local radio and television programs or advertisements. The Customer Success Representative must be professional and enthusiastic about DreamStart Labs and our products in all interactions with current and potential clients and other stakeholders.
- Translation – Preferably, the Customer Success Rep should be fluent in speaking and writing in Kinyarwanda, on top of English. Throughout this role, there may be a need to translate materials for training or support purposes. When this is needed, we may ask you to translate materials for the local market or record videos in a local language for local partners and groups.
DESIRED SKILLS & EXPERIENCE
The ideal candidate will have a good cross-section of the following skills and experience:
- Passionate believer in our mission to help people in need
- Great people skills, with a proven ability to solve problems
- Ability to remain calm and patient in stressful situations
- Mindset of friendly service and supportive mentoring
- Excellent trainer with good communication skills
- High integrity and hard working with less supervision
- Good project planning and project management skills
- Good skills with Android smartphones and is very comfortable using them
- Comfortable using web-based tools for collaboration, support, and working from home
- College degree strongly preferred
- General knowledge of savings, lending, and microfinance
Training – You will be the primary person responsible for training the local partner staff on how to use DreamSave, including setting up groups, running meetings, answering questions, and troubleshooting problems. Support – The most important aspect of your role will be supporting our partners and our groups with excellent service as they use the DreamSave app. This will require being highly responsive when questions arise and helping to resolve them quickly. Some of these problems will require simple user education, while others will involve troubleshooting technical issues and working with the DreamStart Labs team to ensure users get a resolution promptly. Represent DSL—The Customer Success Representative will act as our business representative in Rwanda, occasionally speaking or presenting at conferences, workshops, stakeholder meetings, and sometimes on local radio and television programs or advertisements. The Customer Success Representative must be professional and enthusiastic about DreamStart Labs and our products in all interactions with current and potential clients and other stakeholders. Translation – Preferably, the Customer Success Rep should be fluent in speaking and writing in Kinyarwanda, on top of English. Throughout this role, there may be a need to translate materials for training or support purposes. When this is needed, we may ask you to translate materials for the local market or record videos in a local language for local partners and groups.
Passionate believer in our mission to help people in need Great people skills, with a proven ability to solve problems Ability to remain calm and patient in stressful situations Mindset of friendly service and supportive mentoring Excellent trainer with good communication skills High integrity and hard working with less supervision Good project planning and project management skills Good skills with Android smartphones and is very comfortable using them Comfortable using web-based tools for collaboration, support, and working from home College degree strongly preferred General knowledge of savings, lending, and microfinance
JOB-69097d60887e0
Vacancy title:
Customer Success Representative
[Type: FULL_TIME, Industry: Financial Services, Category: Customer Service, Management]
Jobs at:
Remote Dream Start Labs
Deadline of this Job:
Friday, November 14 2025
Duty Station:
Kigali | Kigali | Rwanda
Summary
Date Posted: Tuesday, November 4 2025, Base Salary: Not Disclosed
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JOB DETAILS:
ROLE DESCRIPTION
As our Customer Success representative, you will serve as the primary presence of DreamStart Labs in the Rwanda market. You will report to the Regional Manager based in Tanzania and work closely with our partner staff members and local savings groups in the Rwanda Market. Your responsibilities will be divided into a few main areas:
- Training – You will be the primary person responsible for training the local partner staff on how to use DreamSave, including setting up groups, running meetings, answering questions, and troubleshooting problems.
- Support – The most important aspect of your role will be supporting our partners and our groups with excellent service as they use the DreamSave app. This will require being highly responsive when questions arise and helping to resolve them quickly. Some of these problems will require simple user education, while others will involve troubleshooting technical issues and working with the DreamStart Labs team to ensure users get a resolution promptly.
- Represent DSL—The Customer Success Representative will act as our business representative in Rwanda, occasionally speaking or presenting at conferences, workshops, stakeholder meetings, and sometimes on local radio and television programs or advertisements. The Customer Success Representative must be professional and enthusiastic about DreamStart Labs and our products in all interactions with current and potential clients and other stakeholders.
- Translation – Preferably, the Customer Success Rep should be fluent in speaking and writing in Kinyarwanda, on top of English. Throughout this role, there may be a need to translate materials for training or support purposes. When this is needed, we may ask you to translate materials for the local market or record videos in a local language for local partners and groups.
DESIRED SKILLS & EXPERIENCE
The ideal candidate will have a good cross-section of the following skills and experience:
- Passionate believer in our mission to help people in need
- Great people skills, with a proven ability to solve problems
- Ability to remain calm and patient in stressful situations
- Mindset of friendly service and supportive mentoring
- Excellent trainer with good communication skills
- High integrity and hard working with less supervision
- Good project planning and project management skills
- Good skills with Android smartphones and is very comfortable using them
- Comfortable using web-based tools for collaboration, support, and working from home
- College degree strongly preferred
- General knowledge of savings, lending, and microfinance
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
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