JOB SUMMARY

The Human Resources Officer will be responsible for providing comprehensive HR and administrative support across all departments. This role involves implementing HR policies and procedures, coordinating recruitment and onboarding processes, managing employee records, and ensuring compliance with Rwandan labor laws. The ideal candidate will serve as a key link between management and employees—promoting a positive workplace culture, ensuring smooth HR operations, and contributing to organizational effectiveness

QUALIFICATIONS

• Bachelor’s degree in Human Resources, Business Administration, Law, Organizational Psychology or a related field.
• 1-3 years (or more) of relevant HR & administrative experience.
• Good knowledge of employment/labor law, HR policies, performance management and disciplinary processes.

KEY RESPONSIBILITIES

• Assist with day-to-day HR and administrative operations, reporting to the HR/General Manager.
• Support the development, review and implementation of HR and administrative systems, policies and procedures.
• Maintain accurate records on grievances, performance reviews, disciplinary actions, leave and attendance.
• Handle HR queries from employees and line managers, ensuring timely resolution.
• Support recruitment and selection activities (job adverts, candidate screening, interviews, onboarding).
• Coordinate new employee orientation and ensure administrative setup (workstation, access, documentation).
• Support performance management, exit interviews, termination formalities and employee off-boarding.
• Compile HR reports and spreadsheets (e.g., staffing, attendance, overtime, training needs).
• Maintain confidentiality and integrity of employee records and administrative data.
• Provide general office administration support (events, meetings, training logistics) as needed.

SKILLS REQUIRED

• Strong written and verbal communication skills in English (French language ability is a plus).
• Proficiency in Microsoft Office (Word, Excel, Outlook); experience with HRIS/systems is an advantage.
• Excellent interpersonal and organizational skills.
• Ethical behavior, strong customer-orientation, analytical mindset and tact in dealing with staff issues.

• Assist with day-to-day HR and administrative operations, reporting to the HR/General Manager.
• Support the development, review and implementation of HR and administrative systems, policies and procedures.
• Maintain accurate records on grievances, performance reviews, disciplinary actions, leave and attendance.
• Handle HR queries from employees and line managers, ensuring timely resolution.
• Support recruitment and selection activities (job adverts, candidate screening, interviews, onboarding).
• Coordinate new employee orientation and ensure administrative setup (workstation, access, documentation).
• Support performance management, exit interviews, termination formalities and employee off-boarding.
• Compile HR reports and spreadsheets (e.g., staffing, attendance, overtime, training needs).
• Maintain confidentiality and integrity of employee records and administrative data.
• Provide general office administration support (events, meetings, training logistics) as needed.

• Strong written and verbal communication skills in English (French language ability is a plus).
• Proficiency in Microsoft Office (Word, Excel, Outlook); experience with HRIS/systems is an advantage.
• Excellent interpersonal and organizational skills.
• Ethical behavior, strong customer-orientation, analytical mindset and tact in dealing with staff issues.

• Bachelor’s degree in Human Resources, Business Administration, Law, Organizational Psychology or a related field.
• 1-3 years (or more) of relevant HR & administrative experience.
• Good knowledge of employment/labor law, HR policies, performance management and disciplinary processes.