ICT Associate
2025-11-04T04:59:45+00:00
United Nations Children’s Fund
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https://www.unicef.org/
FULL_TIME
Kigali
Kigali
00000
Rwanda
Nonprofit, and NGO
Computer & IT
2025-11-13T17:00:00+00:00
Rwanda
8
The ICT Associate will support UNICEF’s ICT systems by ensuring efficient desktop administration and ICT operations in line with organizational policies and standards. The role involves installing, configuring, and maintaining ICT components, providing user support and orientation, managing documentation and ICT inventories, and handling user service requests. All tasks will be performed in a timely manner and in compliance with UNICEF’s ICT rules and service standards to ensure effective and reliable ICT service delivery
Task description
Under the close supervision and guidance of the Senior ICT Associate, the UN volunteer will perform the following tasks:
- Being Backup of Sr ICT Associate
- Timely and effective Help Desk support is provided related to UNICEF personal computers and peripherals as well as Collaboration site management.
- Effective support is provided for the implementation of IT initiatives
- Periodic and ad hoc reports timely produced for the use by the Global Help Desk, RO or CO
- Contribution made to enhance user service support and experience
- General User support
1. Timely and effective Global Help Desk second-line support is provided related to UNICEF personal computers and peripherals
- Providing first-level support that includes receiving, processing, and logging service requests.
- Managing the lifecycle of ICT incidents assigned to him/her in the service management tool.
- Effective support is provided for the implementation of IT initiatives
- Creating and assigning work orders.
- Maintaining and updating files (electronic and paper) and internal databases and collaboration Sites.
- Maintaining ICT inventory, manuals, and other documentation. This may require the incumbent to lift, move, mount, or store equipment.
2. Effective support is provided for the implementation of IT initiatives
- Assists in planning and implementing new IT initiatives or migration projects, including rollout of new installations, and upgrades of hardware, software, or operating systems. Works closely with Release Management, IT trainer, Computer Focal Points, and IT sections to ensure the success of implementation.
- Provide input and offer suggestions during pilot testing and evaluation of new hardware, software, and applications that are to be selected as UNICEF standards.
3. Periodic and ad hoc reports timely produced for the use by the Global Help Desk, RO, or CO
- Produce periodic (weekly, monthly) and ad hoc reports including problem and incident service call information analysis
4. Contribution made to enhance user service support and experience
- Provides quality support and guidance to users. Convey and support articles/emails from Customer Service.
- Ensures application/compliance of IT policies, security, and guidelines, established processes and procedures by all team members.
- Support in learning & capacity development. Manage training and courses for staff members to ensure staff development in ICT in compliance with UNICEF rules and regulations.
5. General support
- Drafting and/or processing a variety of correspondence and other communications with vendors, and partners.
- Setting up and maintaining ICT files/records (electronic and paper)
- Maintain and generate automated databases containing ICT-related statistics and generating periodic reports, and perform a variety of administrative duties (e.g. CCTV backup, Door access cards Management, etc.)
Relevant experience
3 years
Languages
English, Level: Fluent, Required French, Level: Basic, Required Kinyarwanda, Level: Native language, Required
Required education level
Bachelor's degree in ICT, Software engineering, networking or other relevant fields.
Competencies and values
☒ Professionalism
☒ Commitment and Motivation
☒ Teamwork and respect for diversity
☒ Commitment to Continuous Learning
☒ Communication
☒ Commitment
Skills and experience
- Knowledge of network systems
- Understanding of ICT security principles, data protection, and safe computing practices
- Excellent ability to communicate technical information clearly to non-technical users.
- Strong customer service orientation, ensuring timely and effective user support.
- Teamwork and collaboration skills to work effectively within a multicultural environment
- Ability to manage multiple tasks and prioritize requests in a fast-paced environment.
Under the close supervision and guidance of the Senior ICT Associate, the UN volunteer will perform the following tasks: Being Backup of Sr ICT Associate Timely and effective Help Desk support is provided related to UNICEF personal computers and peripherals as well as Collaboration site management. Effective support is provided for the implementation of IT initiatives Periodic and ad hoc reports timely produced for the use by the Global Help Desk, RO or CO Contribution made to enhance user service support and experience General User support 1. Timely and effective Global Help Desk second-line support is provided related to UNICEF personal computers and peripherals Providing first-level support that includes receiving, processing, and logging service requests. Managing the lifecycle of ICT incidents assigned to him/her in the service management tool. Effective support is provided for the implementation of IT initiatives Creating and assigning work orders. Maintaining and updating files (electronic and paper) and internal databases and collaboration Sites. Maintaining ICT inventory, manuals, and other documentation. This may require the incumbent to lift, move, mount, or store equipment. 2. Effective support is provided for the implementation of IT initiatives Assists in planning and implementing new IT initiatives or migration projects, including rollout of new installations, and upgrades of hardware, software, or operating systems. Works closely with Release Management, IT trainer, Computer Focal Points, and IT sections to ensure the success of implementation. Provide input and offer suggestions during pilot testing and evaluation of new hardware, software, and applications that are to be selected as UNICEF standards. 3. Periodic and ad hoc reports timely produced for the use by the Global Help Desk, RO, or CO Produce periodic (weekly, monthly) and ad hoc reports including problem and incident service call information analysis 4. Contribution made to enhance user service support and experience Provides quality support and guidance to users. Convey and support articles/emails from Customer Service. Ensures application/compliance of IT policies, security, and guidelines, established processes and procedures by all team members. Support in learning & capacity development. Manage training and courses for staff members to ensure staff development in ICT in compliance with UNICEF rules and regulations. 5. General support Drafting and/or processing a variety of correspondence and other communications with vendors, and partners. Setting up and maintaining ICT files/records (electronic and paper) Maintain and generate automated databases containing ICT-related statistics and generating periodic reports, and perform a variety of administrative duties (e.g. CCTV backup, Door access cards Management, etc.)
3 years Languages English, Level: Fluent, Required French, Level: Basic, Required Kinyarwanda, Level: Native language, Required Required education level Bachelor's degree in ICT, Software engineering, networking or other relevant fields.
JOB-69098841f0950
Vacancy title:
ICT Associate
[Type: FULL_TIME, Industry: Nonprofit, and NGO, Category: Computer & IT]
Jobs at:
United Nations Children’s Fund
Deadline of this Job:
Thursday, November 13 2025
Duty Station:
Kigali | Kigali | Rwanda
Summary
Date Posted: Tuesday, November 4 2025, Base Salary: Not Disclosed
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JOB DETAILS:
The ICT Associate will support UNICEF’s ICT systems by ensuring efficient desktop administration and ICT operations in line with organizational policies and standards. The role involves installing, configuring, and maintaining ICT components, providing user support and orientation, managing documentation and ICT inventories, and handling user service requests. All tasks will be performed in a timely manner and in compliance with UNICEF’s ICT rules and service standards to ensure effective and reliable ICT service delivery
Task description
Under the close supervision and guidance of the Senior ICT Associate, the UN volunteer will perform the following tasks:
- Being Backup of Sr ICT Associate
- Timely and effective Help Desk support is provided related to UNICEF personal computers and peripherals as well as Collaboration site management.
- Effective support is provided for the implementation of IT initiatives
- Periodic and ad hoc reports timely produced for the use by the Global Help Desk, RO or CO
- Contribution made to enhance user service support and experience
- General User support
1. Timely and effective Global Help Desk second-line support is provided related to UNICEF personal computers and peripherals
- Providing first-level support that includes receiving, processing, and logging service requests.
- Managing the lifecycle of ICT incidents assigned to him/her in the service management tool.
- Effective support is provided for the implementation of IT initiatives
- Creating and assigning work orders.
- Maintaining and updating files (electronic and paper) and internal databases and collaboration Sites.
- Maintaining ICT inventory, manuals, and other documentation. This may require the incumbent to lift, move, mount, or store equipment.
2. Effective support is provided for the implementation of IT initiatives
- Assists in planning and implementing new IT initiatives or migration projects, including rollout of new installations, and upgrades of hardware, software, or operating systems. Works closely with Release Management, IT trainer, Computer Focal Points, and IT sections to ensure the success of implementation.
- Provide input and offer suggestions during pilot testing and evaluation of new hardware, software, and applications that are to be selected as UNICEF standards.
3. Periodic and ad hoc reports timely produced for the use by the Global Help Desk, RO, or CO
- Produce periodic (weekly, monthly) and ad hoc reports including problem and incident service call information analysis
4. Contribution made to enhance user service support and experience
- Provides quality support and guidance to users. Convey and support articles/emails from Customer Service.
- Ensures application/compliance of IT policies, security, and guidelines, established processes and procedures by all team members.
- Support in learning & capacity development. Manage training and courses for staff members to ensure staff development in ICT in compliance with UNICEF rules and regulations.
5. General support
- Drafting and/or processing a variety of correspondence and other communications with vendors, and partners.
- Setting up and maintaining ICT files/records (electronic and paper)
- Maintain and generate automated databases containing ICT-related statistics and generating periodic reports, and perform a variety of administrative duties (e.g. CCTV backup, Door access cards Management, etc.)
Relevant experience
3 years
Languages
English, Level: Fluent, Required French, Level: Basic, Required Kinyarwanda, Level: Native language, Required
Required education level
Bachelor's degree in ICT, Software engineering, networking or other relevant fields.
Competencies and values
☒ Professionalism
☒ Commitment and Motivation
☒ Teamwork and respect for diversity
☒ Commitment to Continuous Learning
☒ Communication
☒ Commitment
Skills and experience
- Knowledge of network systems
- Understanding of ICT security principles, data protection, and safe computing practices
- Excellent ability to communicate technical information clearly to non-technical users.
- Strong customer service orientation, ensuring timely and effective user support.
- Teamwork and collaboration skills to work effectively within a multicultural environment
- Ability to manage multiple tasks and prioritize requests in a fast-paced environment.
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
Job application procedure
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