Vacancy title:
IT Help Desk Officer

[Type: FULL_TIME, Industry: Public Administration, and Government, Category: Computer & IT]

Jobs at:
Musanze District (MUSANZE)

Deadline of this Job:
Wednesday, July 23 2025

Duty Station:
Musanze | Musanze | Rwanda

Summary
Date Posted: Tuesday, July 15 2025, Base Salary: Not Disclosed

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Learn more about Musanze District (MUSANZE)
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JOB DETAILS:

Grade: Level 5.II
Number of Posts: 1
Employment Type: Under Statute
Posted On: July 11, 2025
Application Deadline: July 21, 2025

Exams to Be Conducted

Candidates will undergo the following assessments:

1. Psychometric Test
2. Written Examination
3. Oral Interview

Reports To

Director of Administration and Finance

Job Responsibilities

• Maintain and troubleshoot all network and computer-related issues
• Integrate security and physical control solutions for all confidential data and systems
• Monitor performance and manage parameters to ensure fast responses for users
• Identify user needs and system functionalities to ensure ICT facilities meet these needs
• Plan, budget, develop, and implement the ICT action plan
• Maintain and develop a modern, cost-effective, stable ICT infrastructure available 24/7
• Schedule upgrades and security backups of hardware and software
• Liaise and maintain relations with external ICT service providers
• Install computers, printers, and peripheral devices
• Troubleshoot, repair, update, and maintain ICT equipment and manage toner/equipment requests
• Schedule preventive maintenance of computers, printers, and other ICT equipment
• Support staff in using audio/visual equipment for presentations, workshops, and trainings
• Install, maintain, troubleshoot, and update operating systems, antivirus, and applications
• Manage removal and disposal of non-functional ICT equipment
• Provide timely IT support across departments
• Ensure compliance with software licensing laws
• Develop formal user training programs in collaboration with HR to raise ICT awareness and skills
• Ensure data integrity, security, and confidentiality across departments
• Assist logistics officer with ICT equipment inventory and relocation
• Perform other related duties as assigned

Minimum Qualifications

Applicants must hold one of the following degrees (No experience required):

• Bachelor’s Degree in Software Engineering
• Bachelor’s Degree in Computer Science
• Bachelor’s Degree in Computer Engineering
• Bachelor’s Degree in Information and Communication Technology
• Bachelor’s Degree in ICT Engineering
• Bachelor’s Degree in Information Technology Management
• Bachelor’s Degree in Computer Applications

Required Competencies and Key Technical Skills

• Strong problem-solving and analytical skills
• Effective time and resource management
• Risk management abilities
• Solid understanding of ICT equipment specifications including PCs, printers, and scanners
• Proficiency in internet technologies and IT infrastructure (TCP/IP, WAN, LAN, MPLS, telecom networks)
• Ability to translate customer needs into technical strategies
• Expertise in managing and troubleshooting TCP/IP networking issues
• Experience in desktop support, network and system administration
• Hardware repair skills for PCs and related devices
• Decision-making capabilities
• High integrity, confidentiality, and professionalism
• Tact and discretion in handling sensitive information
• Fluency in Kinyarwanda, English, and/or French (knowledge of all is an advantage)
• Results-oriented mindset

Psychometric Assessment Areas

Test Language:

• English

Competencies Assessed:

• Problem solving
• Analytical skills
• Time management

Behavioral and Communication Attributes:

• Self-report measures
• Assertiveness
• Clear and effective communication

Work Hours: 8

Experience: No Requirements

Level of Education: bachelor degree

Job application procedure

Interested and qualified? Click Here to apply

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