1. Department

HOUSEKEEPING

2. Reports to

EXECUTIVE HOUSEKEEPER

job purpose

The Bar cleaner is responsible for performing a combination of tasks which maintains the hotel’s Bar & Restaurant cleanliness. The Bar cleaner is thereby contributing to a pleasant and positive guest experience that will meet established standards of the hotel.

TASKS, DUTIES & RESPONSIBILITIES

Understanding the companies Policies & Procedures and the

components involved in the day to day operations of the Food & Beverage Departments.

· Empty dustbins and clearing of , restaurant tables, drinking glasses cleaning etc

· Clean and all surfaces, mirrors, glasses, windows in assigned areas of the Bar and Restaurant

· Responsible for the highest level & standard of cleanliness and Hygiene in the Bar & Restaurant.

· Assist the barman to collect requested products from the store.

· Carefully handle the broken glasses for disposal.

· Follow the signing in and out procedures for keys.

· Vacuum carpets where needed.

· Report all maintenance needs to maintenance department.

· Offers assistance to guests and colleagues in a courteous manner.

· Use hands to lift, carry, or pull objects that may be heavy.

· Ensuring all equipment are clean and well maintained.

· Ensures that chemicals is strictly used according to the specification sheets, Health and Safety regulations and in accordance to the companies Policies & Procedures

· If required to wear protective gear while using chemicals ensure that its available. (gloves, masks, goggles)

GUEST SATISFACTION

· Greets guests in a warm and friendly manner.

· Answers calls in a professional manner and within 3 rings.

· Follow-ups are done to ensure the guest’s request, query or needs has been actioned and guest is satisfied.

· To have thorough knowledge of all facilities and services offered by the lodge, to enable receptionist to sell and promote the property to in-house and prospective guest’s.

RESPONSIBLE BUSINESS

· Shows involvement and is interested in environmental and or social & ethical issues by participating in responsible business activities.

· Promotes the Responsible Business programme to guests at all times using the Accor “Planet 21” principles.

· Is actively involved in finding ways of reducing waste, plastic and minimizing energy usage

HEALTH AND SAFETY

• Be familiar with the companies Health & Safety Policies & Procedure and any other related laws.
• Adheres to all Health & Safety regulations, Policies & Procedures and ensure that all staff adheres to these regulation, policies & procedures.
• Ensure a strong Health & Safety culture, directing and overseeing workplace safety programs to regulation compliance, employee awareness and an accident-free workplace guided by the Rwandan Labor Law and the companies Policies & Procedures.
• Ensures that all potential and real hazards are reported and reduced immediately.
• Fully understands the hotel’s fire and emergency Policies & Procedures.
• Ensures that emergency procedures are practiced and enforced to provide for the security and safety of guests and employees.
• Stimulates and encourages a general awareness of health and safety.
• Anticipates possible and probable hazards and conditions and either corrects them or takes action to prevent them from happening.

• Ensures that the highest standards of personal hygiene, dress, appropriate uniform, appearance, and conduct is maintained by all employees in the department.
• Act as employee representative on the Health & Safety committee.

HUMAN RESOURCES

Maintain the highest standard of appearance and social skills in according to the companies Human Resources Policies & Procedures.

• Be familiar with the staff handbook, house rules, Code of Conduct, Health and Safety Policies & Procedures pertaining to your area of responsibilities.
• Be familiar with the company’s Disciplinary codes.
• Well-groomed at all times and dresses in accordance to the Company uniform and name badge issued to you and your subordinates.
• Attends training as and when required.
• Conducts relevant training sessions of standards, and the companies Policies & Procedures to your areas of responsibilities.
• Attends all relevant departmental meeting or other relevant scheduled meeting.

· To perform other reasonable duties as directed by your immediate Manager.

· To be available to work overtime at the request of Management.