Senior Relationship Manager Business Banking
2025-08-18T09:15:04+00:00
BPR Bank Rwanda
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https://bpr.rw/
FULL_TIME
Kigali
Kigali
00000
Rwanda
Finance
Management
2025-08-26T17:00:00+00:00
Rwanda
8
Job Purpose:
Responsible for driving credit origination, profitability, and growth of Tier 1 SME relationships. The incumbent will provide leadership to other SME Relationship Managers, ensuring effective portfolio management, a strong sales culture, and first-class customer experience in line with the Bank’s strategic objectives for the MSME segment.
Main Responsibilities:
- Credit Origination: Identify, evaluate, and originate Tier 1 SME lending opportunities, ensuring credit quality and alignment with the Bank’s risk appetite.
- Portfolio Growth & Profitability: Grow and oversee Tier 1 SME liability and asset portfolios, monitoring performance to maintain profitability and competitiveness.
- Leadership & Mentorship: Lead, coach, and develop SME Relationship Managers by setting performance targets, conducting regular feedback sessions, and fostering a high-performance culture.
- Sales Strategy Execution: Collaborate with the Business Leadership to translate strategic goals into actionable sales plans, track performance, and implement corrective measures where needed.
- Customer Experience Management: Address client inquiries promptly, resolve complaints effectively, and champion service improvements that elevate Net Promoter Scores (NPS) and reduce Customer Effort Scores (CES).
- Partnership Building: Cultivate and maintain strong relationships with relevant stakeholders, including internal teams and external partners, to support business growth and deliver tailored solutions.
- Product & Proposition Development: Provide market insights and feedback to shape MSME banking products, ensuring offerings meet the evolving needs of Tier 1 SME clients.
- Risk & Compliance: Conduct regular reviews of credit facilities, uphold regulatory guidelines, and enforce internal risk management practices across the SME portfolio.
- Cross-Functional Collaboration: Liaise with Credit, Operations, and other departments
- or efficient loan processing and seamless customer experiences.
- Performance Reporting: Prepare and present periodic reports on credit origination, portfolio growth, and service enhancements to inform strategic decisions and drive continuous improvement.
Educational qualifications and work experience:
- Bachelor’s degree in business related.
- Possession of Professional Qualifications in banking is an added advantage.
- Minimum Five (5) years of experience.
- Team Leadership, Sales, Relationship Management, Credit, and general banking
Credit Origination: Identify, evaluate, and originate Tier 1 SME lending opportunities, ensuring credit quality and alignment with the Bank’s risk appetite. Portfolio Growth & Profitability: Grow and oversee Tier 1 SME liability and asset portfolios, monitoring performance to maintain profitability and competitiveness. Leadership & Mentorship: Lead, coach, and develop SME Relationship Managers by setting performance targets, conducting regular feedback sessions, and fostering a high-performance culture. Sales Strategy Execution: Collaborate with the Business Leadership to translate strategic goals into actionable sales plans, track performance, and implement corrective measures where needed. Customer Experience Management: Address client inquiries promptly, resolve complaints effectively, and champion service improvements that elevate Net Promoter Scores (NPS) and reduce Customer Effort Scores (CES). Partnership Building: Cultivate and maintain strong relationships with relevant stakeholders, including internal teams and external partners, to support business growth and deliver tailored solutions. Product & Proposition Development: Provide market insights and feedback to shape MSME banking products, ensuring offerings meet the evolving needs of Tier 1 SME clients. Risk & Compliance: Conduct regular reviews of credit facilities, uphold regulatory guidelines, and enforce internal risk management practices across the SME portfolio. Cross-Functional Collaboration: Liaise with Credit, Operations, and other departments or efficient loan processing and seamless customer experiences. Performance Reporting: Prepare and present periodic reports on credit origination, portfolio growth, and service enhancements to inform strategic decisions and drive continuous improvement.
Bachelor’s degree in business related. Possession of Professional Qualifications in banking is an added advantage. Minimum Five (5) years of experience. Team Leadership, Sales, Relationship Management, Credit, and general banking
JOB-68a2ef18e00b5
Vacancy title:
Senior Relationship Manager Business Banking
[Type: FULL_TIME, Industry: Finance, Category: Management]
Jobs at:
BPR Bank Rwanda
Deadline of this Job:
Tuesday, August 26 2025
Duty Station:
Kigali | Kigali | Rwanda
Summary
Date Posted: Monday, August 18 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Job Purpose:
Responsible for driving credit origination, profitability, and growth of Tier 1 SME relationships. The incumbent will provide leadership to other SME Relationship Managers, ensuring effective portfolio management, a strong sales culture, and first-class customer experience in line with the Bank’s strategic objectives for the MSME segment.
Main Responsibilities:
- Credit Origination: Identify, evaluate, and originate Tier 1 SME lending opportunities, ensuring credit quality and alignment with the Bank’s risk appetite.
- Portfolio Growth & Profitability: Grow and oversee Tier 1 SME liability and asset portfolios, monitoring performance to maintain profitability and competitiveness.
- Leadership & Mentorship: Lead, coach, and develop SME Relationship Managers by setting performance targets, conducting regular feedback sessions, and fostering a high-performance culture.
- Sales Strategy Execution: Collaborate with the Business Leadership to translate strategic goals into actionable sales plans, track performance, and implement corrective measures where needed.
- Customer Experience Management: Address client inquiries promptly, resolve complaints effectively, and champion service improvements that elevate Net Promoter Scores (NPS) and reduce Customer Effort Scores (CES).
- Partnership Building: Cultivate and maintain strong relationships with relevant stakeholders, including internal teams and external partners, to support business growth and deliver tailored solutions.
- Product & Proposition Development: Provide market insights and feedback to shape MSME banking products, ensuring offerings meet the evolving needs of Tier 1 SME clients.
- Risk & Compliance: Conduct regular reviews of credit facilities, uphold regulatory guidelines, and enforce internal risk management practices across the SME portfolio.
- Cross-Functional Collaboration: Liaise with Credit, Operations, and other departments
- or efficient loan processing and seamless customer experiences.
- Performance Reporting: Prepare and present periodic reports on credit origination, portfolio growth, and service enhancements to inform strategic decisions and drive continuous improvement.
Educational qualifications and work experience:
- Bachelor’s degree in business related.
- Possession of Professional Qualifications in banking is an added advantage.
- Minimum Five (5) years of experience.
- Team Leadership, Sales, Relationship Management, Credit, and general banking
Work Hours: 8
Experience in Months: 60
Level of Education: bachelor degree
Job application procedure
Interested and qualified? Click here to apply
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