IT Officer - Operations & User Support
2025-11-20T12:40:41+00:00
Prime Life Insurance Limited
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FULL_TIME
Kigali
Kigali
00000
Rwanda
Insurance
IT
2025-11-26T17:00:00+00:00
Rwanda
8
Prime Life Insurance Ltd is seeking a proactive, dynamic, and service-oriented IT Officer to join our ICT & Innovation Department. The successful candidate will provide day-to-day technical support to users, ensure smooth IT operations, and assist in maintaining a secure and reliable technology environment.
This role reports directly to the IT Manager – Operations & Infrastructure.
Key Responsibilities
- Provide first-level technical support to users (hardware, software, network, printers).
- Install, configure, and upgrade computers, applications, and IT equipment.
- Troubleshoot system and application issues efficiently and professionally.
- Support email, internet connectivity, and basic network services.
- Perform routine maintenance (updates, antivirus, performance checks).
- Assist with IT asset management and accurate documentation.
- Escalate complex issues to the IT Manager – Ops & Infra or external vendors.
- Support daily business systems operations and ensure continuity.
Required Skills
- Strong troubleshooting skills (Windows, macOS, Linux).
- Hardware diagnosis and repair (laptops, desktops, printers, scanners).
- Application support (Office 365, email clients, productivity tools).
- Good knowledge of Active Directory (users, groups, GPOs).
- Basic server administration (Windows Server / Linux).
- Networking fundamentals (LAN/WAN, DHCP, DNS, TCP/IP).
- Experience with IT documentation and asset management.
- Understanding of cybersecurity basics (antivirus, safe configurations).
Minimum Requirements
- Bachelor’s degree in IT, Computer Science, Information Systems, or related field.
- 0 to 3 years of experience in IT support or IT operations.
- Training in Networking and Operating Systems is an added value.
- Strong communication skills and the ability to work well in a team.
- Customer-service orientation and willingness to learn.
Provide first-level technical support to users (hardware, software, network, printers). Install, configure, and upgrade computers, applications, and IT equipment. Troubleshoot system and application issues efficiently and professionally. Support email, internet connectivity, and basic network services. Perform routine maintenance (updates, antivirus, performance checks). Assist with IT asset management and accurate documentation. Escalate complex issues to the IT Manager – Ops & Infra or external vendors. Support daily business systems operations and ensure continuity.
Strong troubleshooting skills (Windows, macOS, Linux). Hardware diagnosis and repair (laptops, desktops, printers, scanners). Application support (Office 365, email clients, productivity tools). Good knowledge of Active Directory (users, groups, GPOs). Basic server administration (Windows Server / Linux). Networking fundamentals (LAN/WAN, DHCP, DNS, TCP/IP). Experience with IT documentation and asset management. Understanding of cybersecurity basics (antivirus, safe configurations).
Bachelor’s degree in IT, Computer Science, Information Systems, or related field. 0 to 3 years of experience in IT support or IT operations. Training in Networking and Operating Systems is an added value. Strong communication skills and the ability to work well in a team. Customer-service orientation and willingness to learn.
JOB-691f0c4907504
Vacancy title:
IT Officer - Operations & User Support
[Type: FULL_TIME, Industry: Insurance, Category: IT]
Jobs at:
Prime Life Insurance Limited
Deadline of this Job:
Wednesday, November 26 2025
Duty Station:
Kigali | Kigali | Rwanda
Summary
Date Posted: Thursday, November 20 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Prime Life Insurance Ltd is seeking a proactive, dynamic, and service-oriented IT Officer to join our ICT & Innovation Department. The successful candidate will provide day-to-day technical support to users, ensure smooth IT operations, and assist in maintaining a secure and reliable technology environment.
This role reports directly to the IT Manager – Operations & Infrastructure.
Key Responsibilities
- Provide first-level technical support to users (hardware, software, network, printers).
- Install, configure, and upgrade computers, applications, and IT equipment.
- Troubleshoot system and application issues efficiently and professionally.
- Support email, internet connectivity, and basic network services.
- Perform routine maintenance (updates, antivirus, performance checks).
- Assist with IT asset management and accurate documentation.
- Escalate complex issues to the IT Manager – Ops & Infra or external vendors.
- Support daily business systems operations and ensure continuity.
Required Skills
- Strong troubleshooting skills (Windows, macOS, Linux).
- Hardware diagnosis and repair (laptops, desktops, printers, scanners).
- Application support (Office 365, email clients, productivity tools).
- Good knowledge of Active Directory (users, groups, GPOs).
- Basic server administration (Windows Server / Linux).
- Networking fundamentals (LAN/WAN, DHCP, DNS, TCP/IP).
- Experience with IT documentation and asset management.
- Understanding of cybersecurity basics (antivirus, safe configurations).
Minimum Requirements
- Bachelor’s degree in IT, Computer Science, Information Systems, or related field.
- 0 to 3 years of experience in IT support or IT operations.
- Training in Networking and Operating Systems is an added value.
- Strong communication skills and the ability to work well in a team.
- Customer-service orientation and willingness to learn.
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
Job application procedure
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