Background Information

To help accomplish this ambitious and exciting vision, the Development Bank of Rwanda (BRD) would like to recruit suitable qualified candidates to fill the following positions:

OFFICER, GUARANTEE OPERATIONS (3)

Job Title: Credit Guarantee Facility Operation Officer

Department: Credit Guarantee

Reports to: Manager, Guarantee Operations

Contract Terms: Open Ended

Purpose of the Job:

The Credit Guarantee Operations Officer drives the uptake and utilization of credit guarantees by Participating Financial Institutions (PFIs) including commercial banks, MFIs, and SACCOs through proactive engagement, capacity building, and support. The Officer ensures smooth onboarding, usage, and performance of guarantee products by leading the PFIs due diligence, guarantee issuance, portfolio monitoring, claims management, and compliance. The role contributes to the effective and sustainable provision of Credit Guarantee department, fosters strong relationships with PFIs, and upholds operational and risk integrity in alignment with BRD’s policies, risk management framework, and strategic goals.

Key Responsibilities:

• Identify, engage, and onboard eligible PFIs to participate in the Credit Guarantee Facility.
• Conduct operational due diligence on Participating Financial Institutions (PFIs), focusing on procedural compliance of the Credit Guarantee Facility.
• Coordinate the signing and renewal of Guarantee Framework Agreements (GFAs) and Support PFIs in understanding of the Credit Guarantee Facility, eligibility criteria, and claim procedures.
• Ensure accurate and up-to-date record-keeping of Credit Guarantee Facility-related documents and data within the Credit Guarantee management system.
• Prepare Credit Guarantee issuance requests, focusing on the completeness and accuracy of documentation.
• Maintain regular communication with PFIs to collect operational reports, monitor compliance with the Credit Guarantee terms, and provide operational support.
• Carry out claims processing, focusing on the validation of documentation and compliance with the Credit Guarantee claims procedures.
• Support the development and maintenance of operational procedures, guidelines, and training materials to promote best practices in credit guarantee operations.
• Provide operational support to ensure the effective implementation of Credit Guarantee Facility, focusing on procedural aspects.
• Prepare operational reports to inform managements/ Credit guarantee committee decision-making
• Work closely with PFIs to ensure the submission of timely, complete and accurate periodic reports.
• Support in carrying out the Credit Guarantee Facility regular portfolio monitoring activities and audits.
• Develop and manage relationships with PFIs to ensure their risk-sharing needs are met and that the Credit Guarantee is utilized.
• Continuously maintain a strong market intelligence that informs Credit Guarantee Project’s strategy and business decisions.
• Perform other related and unrelated duties based on the department’s and/or organization’s needs

Performance Indicators

The performance of the Operations Officer will be assessed and based on key performance indicators related to business volumes, revenue from Credit Guarantee operations, PFI satisfaction (through regular surveys and adherence to agreed turnaround times) and other financial outcomes.

Professional, academic qualifications and experience

• A bachelor’s or master’s degree in finance, economics, business administration, or a related field.
• At least three years of progressive experience within the financial services sector in Rwanda.
• In-depth and up-to-date knowledge of the Rwandan banking and MSME finance sector including Rwandan banking regulations.
• Demonstrable Strong analytical, organizational, and relationship management skills.
• Strong financial analysis skills.
• Strong written and verbal communication skills and ability to engage with diverse stakeholders.
• Sound understanding of credit processes, risk mitigation, and financial institution operations.

• Identify, engage, and onboard eligible PFIs to participate in the Credit Guarantee Facility.
• Conduct operational due diligence on Participating Financial Institutions (PFIs), focusing on procedural compliance of the Credit Guarantee Facility.
• Coordinate the signing and renewal of Guarantee Framework Agreements (GFAs) and Support PFIs in understanding of the Credit Guarantee Facility, eligibility criteria, and claim procedures.
• Ensure accurate and up-to-date record-keeping of Credit Guarantee Facility-related documents and data within the Credit Guarantee management system.
• Prepare Credit Guarantee issuance requests, focusing on the completeness and accuracy of documentation.
• Maintain regular communication with PFIs to collect operational reports, monitor compliance with the Credit Guarantee terms, and provide operational support.
• Carry out claims processing, focusing on the validation of documentation and compliance with the Credit Guarantee claims procedures.
• Support the development and maintenance of operational procedures, guidelines, and training materials to promote best practices in credit guarantee operations.
• Provide operational support to ensure the effective implementation of Credit Guarantee Facility, focusing on procedural aspects.
• Prepare operational reports to inform managements/ Credit guarantee committee decision-making
• Work closely with PFIs to ensure the submission of timely, complete and accurate periodic reports.
• Support in carrying out the Credit Guarantee Facility regular portfolio monitoring activities and audits.
• Develop and manage relationships with PFIs to ensure their risk-sharing needs are met and that the Credit Guarantee is utilized.
• Continuously maintain a strong market intelligence that informs Credit Guarantee Project’s strategy and business decisions.
• Perform other related and unrelated duties based on the department’s and/or organization’s needs

• Strong analytical skills
• Strong organizational skills
• Strong relationship management skills
• Strong financial analysis skills
• Strong written communication skills
• Strong verbal communication skills
• Ability to engage with diverse stakeholders
• Sound understanding of credit processes
• Sound understanding of risk mitigation
• Sound understanding of financial institution operations

• A bachelor’s or master’s degree in finance, economics, business administration, or a related field.
• At least three years of progressive experience within the financial services sector in Rwanda.
• In-depth and up-to-date knowledge of the Rwandan banking and MSME finance sector including Rwandan banking regulations.