About HOPE International

At HOPE International, we invest in the dreams of families in the world’s underserved communities as we proclaim and live the Gospel.

About This Opportunity

The position of Applications Specialist at HOPE International located in Kigali, Rwanda offers an opportunity for qualified professionals to contribute their knowledge and experience in a dynamic working environment. The organization seeks individuals who are motivated, reliable, and capable of performing their duties effectively while maintaining professional standards.

ROLE DESCRIPTION

The applications specialist will have responsibility for ensuring the effective deployment and assist of Temenos T24 and other banking applications in HOPE’s network of microfinance institutions and banks. This is accomplished through enhancing the parameterization of T24 to assist the needs of management teams, assisting in new system deployments, fixing problems as they arise, and training and equipping country level staff.

RESPONSIBILITIES

System Development & Implementation

• Utilize expertise in T24 to help with the configuration and parameterization of T24 in new deployments so as to maximize effectiveness of the system and make sure that appropriate functionality is utilized
• create, enhance, and customize T24 AA modules, products, and lifecycle events
• Work on AA Contracts, AA Components, L3 customizations, and COB activities
• help with development and implementation of both in-house and third-party core banking software integrations to T24
• Recommend improvements to existing T24 technical and business processes in order to ensure the effective fulfillment of functional requirements

Equip Country-Level T24 assist Staff

• deliver training, advice and mentoring to country-level T24 assist staff
• Approach each problem with an attitude of service and take every reasonable opportunity to turn projects into teaching moments

deliver Effective Second Level assist

• Respond in a timely fashion to the real-time assist needs of programs, resolving problems and minimizing disruption to banking services
• deliver proactive mitigation of potential problems by identifying system risks and reconfiguring T24 to prevent either system malfunction or a mismatch of system capabilities with program needs
• Learn and assist integrated digital financial applications such as mobile payment products and web-based T24 front ends
• deliver technical assistance and assist for incoming queries and issues related to core-banking systems and other systems used by HOPE-led financial institutions.

Center of Excellence

• keep expertise in recent releases of T24 MCB so as to serve the HOPE Network as a center of excellence for T24 best practices and functionality

Other

• Perform other technical assistance functions as necessary, including responding to information requests from other departments

QUALIFICATIONS

• Personal confession of Christian faith and commitment to the mission and vision of HOPE International.
• Bachelor’s degree in computer science or related field;
• 5-10 years of experience supporting T24 in commercial or microfinance banks, with specific experience with T24 AA required
• Strong organizational skills, including effective time management and prioritization of competing demands/multiple deadlines
• Excellent project management skills
• Strong analytical and problem-solving skills
• Ability to perform comparative analysis and produce recommendations for presentation to senior leadership
• Cross-cultural intelligence and communication skills
• Experience with Excel and other Microsoft Office Suite products
• Fluent in English
• Proficiency in French preferred
• Extended cross-cultural living experience preferred

• Promote and fulfill the mission and vision of HOPE International.
• Utilize expertise in T24 to help with the configuration and parameterization of T24 in new deployments so as to maximize effectiveness of the system and make sure that appropriate functionality is utilized
• create, enhance, and customize T24 AA modules, products, and lifecycle events
• Work on AA Contracts, AA Components, L3 customizations, and COB activities
• help with development and implementation of both in-house and third-party core banking software integrations to T24
• Recommend improvements to existing T24 technical and business processes in order to ensure the effective fulfillment of functional requirements
• deliver training, advice and mentoring to country-level T24 assist staff
• Approach each problem with an attitude of service and take every reasonable opportunity to turn projects into teaching moments
• Respond in a timely fashion to the real-time assist needs of programs, resolving problems and minimizing disruption to banking services
• deliver proactive mitigation of potential problems by identifying system risks and reconfiguring T24 to prevent either system malfunction or a mismatch of system capabilities with program needs
• Learn and assist integrated digital financial applications such as mobile payment products and web-based T24 front ends
• deliver technical assistance and assist for incoming queries and issues related to core-banking systems and other systems used by HOPE-led financial institutions.
• keep expertise in recent releases of T24 MCB so as to serve the HOPE Network as a center of excellence for T24 best practices and functionality
• Perform other technical assistance functions as necessary, including responding to information requests from other departments

• Communication
• Leadership
• Management
• Excel
• Project management
• Training

• Personal confession of Christian faith and commitment to the mission and vision of HOPE International.
• Bachelor’s degree in computer science or related field;
• 5-10 years of experience supporting T24 in commercial or microfinance banks, with specific experience with T24 AA required
• Strong organizational skills, including effective time management and prioritization of competing demands/multiple deadlines
• Excellent project management skills
• Strong analytical and problem-solving skills
• Ability to perform comparative analysis and produce recommendations for presentation to senior leadership
• Cross-cultural intelligence and communication skills
• Experience with Excel and other Microsoft Office Suite products
• Fluent in English
• Proficiency in French preferred
• Extended cross-cultural living experience preferred