At Mantis, a member of the Accor Group, we believe in creating meaningful connections and memorable experiences for our guests. As a Heartist®, you are more than a team member—you are a passionate creator of moments, driven by purpose, collaboration, and care.

We are seeking an experienced, motivated and people-focused Assistant People & Culture Manager to join our leadership team and play a pivotal role in creating an engaging workplace culture while ensuring operational excellence, compliance and employee development throughout the hotel.

Your Purpose

As the Assistant People & Culture Manager, you will be responsible for delivering professional HR support across the employee lifecycle while fostering a positive, high-performance workplace culture. You will champion our Heartist® values by ensuring compliance with labour legislation, developing our people, supporting departmental leaders, and creating an environment where every employee can thrive.

Responsibilities or duties

What You Will Be Doing

• Lead and manage the hotel's recruitment, onboarding, induction and probation processes to attract and retain exceptional talent.
• Support department leaders in performance management, employee development, coaching and succession planning.
• Foster a positive employee culture by promoting engagement, teamwork, recognition and employee wellbeing.
• Ensure full compliance with Rwandan Labour Law, statutory requirements, Accor policies and hotel procedures.
• Maintain accurate employee records, HR documentation and confidential personnel files.
• Coordinate payroll inputs, leave administration, attendance records and employee benefits.
• Manage disciplinary procedures, grievances and employee relations matters professionally and fairly.
• Coordinate learning and development initiatives to support operational excellence and career growth.
• Prepare HR reports and analyse workforce metrics including turnover, absenteeism and staffing trends.
• Support Health & Safety initiatives and actively participate in promoting a safe and compliant working environment.
• Assist with manpower planning, workforce budgeting and organisational development initiatives.
• Promote diversity, inclusion and equal employment opportunities throughout the organisation.
• Work collaboratively with the Executive Committee to support the hotel's strategic and commercial objectives.

Qualifications or requirements (e.g., education, skills)

What We Are Looking For

• A passionate HR professional with proven experience in a Assistant People & Culture Manager or Human Resources Generalist role, preferably within the hospitality industry.
• A Heartist® mindset with the ability to build trust, inspire people and create meaningful workplace relationships.
• Excellent knowledge of Rwandan Labour Law and HR best practices.
• Strong communication, coaching and conflict resolution skills.
• Excellent organisational, planning and administrative abilities.
• High level of integrity, professionalism and confidentiality.
• Strong analytical and problem-solving capabilities.
• Excellent computer literacy with proficiency in Microsoft Office applications and HR information systems.
• Ability to work independently while supporting a collaborative leadership culture.
• Excellent verbal and written communication skills in English.

Experience needed

QUALIFICATIONS

• Bachelor's Degree (A0) in Human Resources Management, Business Administration, or another related field.
• Minimum 3–5 years' experience in Human Resources, preferably within a hotel or hospitality environment.
• Professional HR certification will be an added advantage.
• Demonstrated knowledge of Rwandan Labour Law, employment regulations and statutory compliance.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Why Join Us

• Be part of a global hospitality leader with a strong local soul.
• Grow your career within the Accor and Mantis portfolio.
• Work in an environment that values people, collaboration, innovation and purpose.
• Competitive remuneration package and professional development opportunities.
• Contribute to creating an exceptional workplace culture while supporting memorable guest experiences.

Mantis EPIC Hotel & Suites is an equal employment opportunity employer committed to attracting, developing and retaining talented individuals who share our passion for hospitality excellence.

• Lead and manage the hotel's recruitment, onboarding, induction and probation processes to attract and retain exceptional talent.
• Support department leaders in performance management, employee development, coaching and succession planning.
• Foster a positive employee culture by promoting engagement, teamwork, recognition and employee wellbeing.
• Ensure full compliance with Rwandan Labour Law, statutory requirements, Accor policies and hotel procedures.
• Maintain accurate employee records, HR documentation and confidential personnel files.
• Coordinate payroll inputs, leave administration, attendance records and employee benefits.
• Manage disciplinary procedures, grievances and employee relations matters professionally and fairly.
• Coordinate learning and development initiatives to support operational excellence and career growth.
• Prepare HR reports and analyse workforce metrics including turnover, absenteeism and staffing trends.
• Support Health & Safety initiatives and actively participate in promoting a safe and compliant working environment.
• Assist with manpower planning, workforce budgeting and organisational development initiatives.
• Promote diversity, inclusion and equal employment opportunities throughout the organisation.
• Work collaboratively with the Executive Committee to support the hotel's strategic and commercial objectives.

• A passionate HR professional with proven experience in a Assistant People & Culture Manager or Human Resources Generalist role, preferably within the hospitality industry.
• A Heartist® mindset with the ability to build trust, inspire people and create meaningful workplace relationships.
• Excellent knowledge of Rwandan Labour Law and HR best practices.
• Strong communication, coaching and conflict resolution skills.
• Excellent organisational, planning and administrative abilities.
• High level of integrity, professionalism and confidentiality.
• Strong analytical and problem-solving capabilities.
• Excellent computer literacy with proficiency in Microsoft Office applications and HR information systems.
• Ability to work independently while supporting a collaborative leadership culture.
• Excellent verbal and written communication skills in English.

• Bachelor's Degree (A0) in Human Resources Management, Business Administration, or another related field.
• Minimum 3–5 years' experience in Human Resources, preferably within a hotel or hospitality environment.
• Professional HR certification will be an added advantage.
• Demonstrated knowledge of Rwandan Labour Law, employment regulations and statutory compliance.