Background

Rwanda Airports Company (RAC) wishes to recruit qualified, hardworking, well-motivated and experienced employee on an open ended contract basis with attractive remuneration packages.

Responsibilities

• Supervise the automated baggage handling system (BHS) to ensure smooth and uninterrupted baggage processing;
• Monitor baggage flow from check-in to screening, sorting, loading, unloading, and baggage claim areas;
• Coordinate with airlines and ground handling teams to resolve baggage-related delays, jams, and misrouting issues;
• Ensure compliance with airport baggage regulations, airline policies, and IATA baggage handling standards;
• Assist in the routine maintenance, troubleshooting, and minor repairs of the BHS;
• Identify system faults and escalate technical issues to the engineering and IT support teams;
• Ensure that baggage scanners, conveyors, and sorting systems are operating efficiently;
• Conduct system performance checks and report any operational inefficiencies;
• Ensure baggage handling operations comply with aviation security and safety protocols (ICAO, IATA);
• Work closely with security agencies to ensure compliance with explosive detection and baggage screening regulations;
• Monitor and report any suspicious baggage or security threats within the system;
• Liaise with airlines, ground handling agents, customs, and security teams to ensure seamless baggage transfer;
• Support baggage reconciliation processes to reduce lost or mishandled baggage cases;
• Assist in baggage recovery and passenger claims by working with lost-and-found services;
• Track baggage processing times, error rates, and system efficiency metrics;
• Perform any other duties in line with the employee area of expertise as required from time to time by the immediate supervisor.

Qualifications

• Minimum A2 (Certificate of Secondary Education);
• Certificates and experience in Mechanics is an added advantage
• Maximum Age is 35.

• Supervise the automated baggage handling system (BHS) to ensure smooth and uninterrupted baggage processing;
• Monitor baggage flow from check-in to screening, sorting, loading, unloading, and baggage claim areas;
• Coordinate with airlines and ground handling teams to resolve baggage-related delays, jams, and misrouting issues;
• Ensure compliance with airport baggage regulations, airline policies, and IATA baggage handling standards;
• Assist in the routine maintenance, troubleshooting, and minor repairs of the BHS;
• Identify system faults and escalate technical issues to the engineering and IT support teams;
• Ensure that baggage scanners, conveyors, and sorting systems are operating efficiently;
• Conduct system performance checks and report any operational inefficiencies;
• Ensure baggage handling operations comply with aviation security and safety protocols (ICAO, IATA);
• Work closely with security agencies to ensure compliance with explosive detection and baggage screening regulations;
• Monitor and report any suspicious baggage or security threats within the system;
• Liaise with airlines, ground handling agents, customs, and security teams to ensure seamless baggage transfer;
• Support baggage reconciliation processes to reduce lost or mishandled baggage cases;
• Assist in baggage recovery and passenger claims by working with lost-and-found services;
• Track baggage processing times, error rates, and system efficiency metrics;
• Perform any other duties in line with the employee area of expertise as required from time to time by the immediate supervisor.

• Supervision of automated systems
• Baggage flow monitoring
• Coordination with airlines and ground handling teams
• Compliance with regulations and standards
• Routine maintenance and troubleshooting of BHS
• System fault identification and escalation
• System performance monitoring
• Security and safety protocol compliance
• Liaison with security agencies
• Baggage reconciliation support
• Baggage recovery assistance
• Data tracking and reporting

• Minimum A2 (Certificate of Secondary Education)
• Certificates and experience in Mechanics is an added advantage
• Maximum Age is 35