Summary
Date Posted:Friday, April 07 2023, Base Salary: Not Disclosed

JOB DETAILS:
• Reports to: Supervisor, Baggage Services
• Department: Ground Services
• Duty Station: Kigali International Airport (KIA)
Job Purpose
To ensure efficient and effective customer focus

Key Duties and Responsibilities:
• Prepare the primary lost baggage process, as well as customer enquiries, and also help to heavily increase ground staff productivity and flexibility, leading to reduced unit costs;
• Provide declaration forms to the passengers and follow-up of baggage status through internet and delivery preparation by the passenger;
• Prepare and create Property Irregularity Report (PIR) in order to search for delayed baggage in the World Tracer system;
• Create reports for received baggage and update sent or rushed baggage in the World Tracer (file status, delivery status);
• Handle misrouted baggage in a fast and effective way by checking if the bag can still be loaded on the passenger flight;
• Produce all necessary messages and baggage labels in order to forward the bag in the fastest way to its final destination;
• Maximize the timely loading of misrouted baggage and optimize department productivity
• Provide quality services and professionalism towards the passengers and the handled airlines.

Desired Profile: Required Education, Experience and Abilities:
• Bachelor’s Degree or Hospitality Diploma with a minimum of 2-year experience in the commercial, aviation or tourism industry;
• Relevant IATA, AMADEUS or World Tracer qualification would be an added advantage
• Certificate in relevant computers applications;
• Experience in service delivery in a demanding consumer service environment;
• Customer service experience in hospitality/airline industry;
• Knowledge of airport services and baggage enquiry operations;
• Commercial acumen with an overall knowledge of airline operations;
• Excellent command of English language (written and verbal) is essential;
• Pleasant and presentable;
• Process-oriented;
• Proactive and results-orientated;



Work Hours: 8

Experience in Months: 12

Level of Education: Professional Certificate

Job application procedure
• An application letter addressed to Director, Human Resources;
• Recent Curriculum Vitae;
• Relevant certificates;
• A photocopy of Rwanda’s national identity card;
• Three referees
The deadline for submitting your applications is on April 07, 2023. Please send your application to recruitment@rwandair.com 
NB: Only shortlisted candidates will be contacted.


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