KCB Bank Rwanda

Technology Department,Rwanda.

Banking Systems Applications Administrator

Job Description

KEY RESPONSIBILITIES:

• Monitor IT applications uptime and communicate accordingly in case of service interruption.
• Assist the IT Applications support manager in Planning and reviewing the work plan for Applications Support team.
• Implement system changes through automation, process change, management solutions and training.
• Conduct diagnostic investigations of system errors and implement or recommend solutions or methodologies for resolution. Consult with vendors regarding system functionality.
• Creating awareness among users and support staff from branches on utilization of the IT applications.
• Develops business continuance scenarios, contingency and disaster recovery plans for central and distributed systems to maintain operations during downtime and/or major disasters. Identifies and makes recommendations regarding critical points of failure. Implements policies and procedures for business continuance and disaster recovery plans.
• Responsible for researching, developing, and implementing testing methods and procedures. Ensures that products meet the highest quality standards. Monitors and reports on defects.
• Attend to ECRM and ITSM incidents, Requests, and changes.

DAILY RESPONSIBILITIES:

• Managing and monitoring the bank’s Application performance to unsure availability of the applications.
• Analyzing business systems to determine effectiveness, identifying inadequacies, inefficiencies and problems.
• Ensuring that effective liaison and communication is maintained with end-users, suppliers and management, such that problems can be minimized, and opportunities identified. This includes the operation of effective application change control. Attending interdepartmental meetings as subject matter expert
• Troubleshooting and providing first level support for these applications. This includes providing remedial support for all operational failures ensuring that initial resolutions are followed up with full corrective actions.
• Providing guidance and coaching of Applications End users to deliver quality focused outcomes.

EDUCATION QUALIFICATIONS AND WORK EXPERIENCE:

• Bachelor's degree in information technology, Computer Science, computer Engineering or Related field. Required
• Master's degree (Any related field) is an added Advantage
• Professional Certification (Any IT or Digital Banking Related) Added Advantage
• 3 years minimum Experience required:
• Operational Characteristics of a variety of computer platforms and operating systems.
• Experience in Linux server Administrator.
• Experience in IT projects and Business Analysis.
• Experience in Banking Operations.

• Monitor IT applications uptime and communicate accordingly in case of service interruption.
• Assist the IT Applications support manager in Planning and reviewing the work plan for Applications Support team.
• Implement system changes through automation, process change, management solutions and training.
• Conduct diagnostic investigations of system errors and implement or recommend solutions or methodologies for resolution. Consult with vendors regarding system functionality.
• Creating awareness among users and support staff from branches on utilization of the IT applications.
• Develops business continuance scenarios, contingency and disaster recovery plans for central and distributed systems to maintain operations during downtime and/or major disasters. Identifies and makes recommendations regarding critical points of failure. Implements policies and procedures for business continuance and disaster recovery plans.
• Responsible for researching, developing, and implementing testing methods and procedures. Ensures that products meet the highest quality standards. Monitors and reports on defects.
• Attend to ECRM and ITSM incidents, Requests, and changes.
• Managing and monitoring the bank’s Application performance to unsure availability of the applications.
• Analyzing business systems to determine effectiveness, identifying inadequacies, inefficiencies and problems.
• Ensuring that effective liaison and communication is maintained with end-users, suppliers and management, such that problems can be minimized, and opportunities identified. This includes the operation of effective application change control. Attending interdepartmental meetings as subject matter expert
• Troubleshooting and providing first level support for these applications. This includes providing remedial support for all operational failures ensuring that initial resolutions are followed up with full corrective actions.
• Providing guidance and coaching of Applications End users to deliver quality focused outcomes.

• Linux server administration
• IT project management
• Business analysis
• Banking operations
• Application performance monitoring
• Troubleshooting
• System change implementation
• Business continuity planning
• Disaster recovery planning
• Testing methods and procedures
• ECRM and ITSM incident management

• Bachelor's degree in information technology, Computer Science, computer Engineering or Related field.
• Master's degree (Any related field) is an added advantage.
• Professional Certification (Any IT or Digital Banking Related) is an added advantage.