Under the supervision and guidance of the Head of Operations:

Responsibilities or duties

• To work diligently on the assigned work on time and to produce results;
• To comply with the instructions of the employer or his/her representative;
• To take good care of and manage the equipment assigned to him/her in his/her work;
• To be at work and respect working days and hours;
• To maintain the confidentiality of work;
• To provide basic identification documents before starting work;
• To follow the principles and codes of conduct governing the business activities of the Cooperative;
• Acts as the main custodian of the branches and outlets/Sub-branches;
• Is responsible and acts as a reference point for all security-related aspects;
• Is responsible for smooth and efficient operations of the branches and outlets;
• Ensures the attainment of sales goals to overseeing everyone provides excellent members/customer service;
• Ensures the close collaboration between headquarters and branches and outlets/sub-branches;
• Supports the Branch Business Manager in developing a local market sales plan and reaching the branches sales targets;
• Perform sales calls to facilitate branch and outlet/Sub branches business;
• Develops strategies and maintain effective customer services programs and achieve all member/customer expectations;
• Takes care of escalated client concerns;
• Provides a summarized reporting of sales activities in branches and outlets;
• Oversees that all internal controls are performed according to the procedures set;
• Visits branches and outlets regularly to ensure that branch operations are smooth and well executed;
• Any other duty that does not conflict with the laws and regulations as requested by the Head of Operations or his/her superior authority.

Qualifications or requirements 

• Bachelor’s degree in Business Management, Finance, business administration, Economics or other related fields
• Excellent oral and written communication and interpersonal skills.
• Strong decision-making and problem-solving skills.
• Ability to motivate the team into attaining sales goals.
• High customer service orientation.
• Strong communication skills.

Experience needed

• Three (3) years of experience in banking, SACCOS, and microfinance institutions

• Having driving license class, A and B is a muster

• To work diligently on the assigned work on time and to produce results;
• To comply with the instructions of the employer or his/her representative;
• To take good care of and manage the equipment assigned to him/her in his/her work;
• To be at work and respect working days and hours;
• To maintain the confidentiality of work;
• To provide basic identification documents before starting work;
• To follow the principles and codes of conduct governing the business activities of the Cooperative;
• Acts as the main custodian of the branches and outlets/Sub-branches;
• Is responsible and acts as a reference point for all security-related aspects;
• Is responsible for smooth and efficient operations of the branches and outlets;
• Ensures the attainment of sales goals to overseeing everyone provides excellent members/customer service;
• Ensures the close collaboration between headquarters and branches and outlets/sub-branches;
• Supports the Branch Business Manager in developing a local market sales plan and reaching the branches sales targets;
• Perform sales calls to facilitate branch and outlet/Sub branches business;
• Develops strategies and maintain effective customer services programs and achieve all member/customer expectations;
• Takes care of escalated client concerns;
• Provides a summarized reporting of sales activities in branches and outlets;
• Oversees that all internal controls are performed according to the procedures set;
• Visits branches and outlets regularly to ensure that branch operations are smooth and well executed;
• Any other duty that does not conflict with the laws and regulations as requested by the Head of Operations or his/her superior authority.

• Excellent oral and written communication and interpersonal skills.
• Strong decision-making and problem-solving skills.
• Ability to motivate the team into attaining sales goals.
• High customer service orientation.
• Strong communication skills.

• Bachelor’s degree in Business Management, Finance, business administration, Economics or other related fields
• Three (3) years of experience in banking, SACCOS, and microfinance institutions
• Having driving license class, A and B is a muster