Background

The Management of RATWA SACCO HUYE informs all qualified and competent candidates that is recruiting for the following position : BRANCH OPERATION OFFICER (3)

Responsibilities & tasks:

Under the supervision and guidance of the Branch Business Manager:

• To work diligently on the assigned work on time and to produce results;
• To comply with the instructions of the employer or his/her representative;
• To take good care of and manage the equipment assigned to him/her in his/her work;
• To be at work and respect working days and hours;
• To maintain the confidentiality of work;
• To provide basic identification documents before starting work;
• To follow the principles and codes of conduct governing the business activities of the Cooperative;
• Monitors all operations activities to ensure optimal standard of all services offered to the customers and members in the RATWA SACCO HUYE;
• Ensures that all security related standards are in place (e.g. key and access code management, monitoring of security personnel, security audit);
• Ensures that all equipment needed in the branch;
• Documents branch-level purchases and collecting and sending corresponding invoices to HQ;
• Is responsible for supervision operations of outlets/sub-branches and contact point for all branch and sub-branch staff;
• Is responsible for the inventory list of passbooks, bank cards, cheque books, PINs etc;
• First point of contact for agents operating in the branch’s region and monitoring of agents;
• To monitor all business activities carried out on a daily basis;
• To ensure that all financial security principles are in place and adhered to;
• To ensure that all equipment required by the branch is properly stored and recorded;
• Maintaining proper records of the branch in the field of purchasing and collecting and initiating or sending related receipts to the headquarters;
• Managing the list of member booklets, bank cards, checking books, passwords (PINs), etc.;
• Ensuring that the amount of cash is kept in accordance with the relevant laws and regulations;
• Receiving and coordinating daily reports and distributing money to the cashiers when necessary and ensuring that they work in accordance with the relevant policies and regulations;
• Checking the money that the cashier has issued and received;
• Receiving members or any other person in his/her duty;
• Reporting to the Branch Manager daily and monthly on the operational activities carried out in the branch;
• Keeping accurate records of cash receipts and disbursements;
• Checking the cash in the safe against the accounting books and systems;
• If necessary, he/she may assume the responsibilities of the branch manager in his/her absence;
• Transferring funds from one account to another when authorized;
• Reporting to the branch manager in the event of a loss/shortage or excess/surplus cash in the cash register;
• Reconciling the cash at bank on members’ accounts at the branch level;
• Keeping supporting documents for activities carried out in a timely and secure manner;
• Performing other duties that do not conflict with the laws and regulations required by the supervisor or the superior authority.

Qualification Criteria/Job Requirements :

• Bachelor’s degree in accounting/business administration or related field.
• In-depth understanding of banking processes.
• Focused on customer service and effective and efficient RATWA SACCO HUYE operations.
• Three years’ experience in the microfinance and banking industry.
• Able to multitask, prioritize, and manage time efficiently.
• Verifications and approvals according to the processes in the policy and procedure manuals.

• To work diligently on the assigned work on time and to produce results;
• To comply with the instructions of the employer or his/her representative;
• To take good care of and manage the equipment assigned to him/her in his/her work;
• To be at work and respect working days and hours;
• To maintain the confidentiality of work;
• To provide basic identification documents before starting work;
• To follow the principles and codes of conduct governing the business activities of the Cooperative;
• Monitors all operations activities to ensure optimal standard of all services offered to the customers and members in the RATWA SACCO HUYE;
• Ensures that all security related standards are in place (e.g. key and access code management, monitoring of security personnel, security audit);
• Ensures that all equipment needed in the branch;
• Documents branch-level purchases and collecting and sending corresponding invoices to HQ;
• Is responsible for supervision operations of outlets/sub-branches and contact point for all branch and sub-branch staff;
• Is responsible for the inventory list of passbooks, bank cards, cheque books, PINs etc;
• First point of contact for agents operating in the branch’s region and monitoring of agents;
• To monitor all business activities carried out on a daily basis;
• To ensure that all financial security principles are in place and adhered to;
• To ensure that all equipment required by the branch is properly stored and recorded;
• Maintaining proper records of the branch in the field of purchasing and collecting and initiating or sending related receipts to the headquarters;
• Managing the list of member booklets, bank cards, checking books, passwords (PINs), etc.;
• Ensuring that the amount of cash is kept in accordance with the relevant laws and regulations;
• Receiving and coordinating daily reports and distributing money to the cashiers when necessary and ensuring that they work in accordance with the relevant policies and regulations;
• Checking the money that the cashier has issued and received;
• Receiving members or any other person in his/her duty;
• Reporting to the Branch Manager daily and monthly on the operational activities carried out in the branch;
• Keeping accurate records of cash receipts and disbursements;
• Checking the cash in the safe against the accounting books and systems;
• If necessary, he/she may assume the responsibilities of the branch manager in his/her absence;
• Transferring funds from one account to another when authorized;
• Reporting to the branch manager in the event of a loss/shortage or excess/surplus cash in the cash register;
• Reconciling the cash at bank on members’ accounts at the branch level;
• Keeping supporting documents for activities carried out in a timely and secure manner;
• Performing other duties that do not conflict with the laws and regulations required by the supervisor or the superior authority.

• In-depth understanding of banking processes.
• Focused on customer service and effective and efficient RATWA SACCO HUYE operations.
• Able to multitask, prioritize, and manage time efficiently.
• Verifications and approvals according to the processes in the policy and procedure manuals.

• Bachelor’s degree in accounting/business administration or related field.