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Vacancy title:
Call Center Agent
[Type: FULL_TIME, Industry: Consulting, Category: Customer Service]
Jobs at:
Calls Experts Corporation
Deadline of this Job:
Friday, May 30 2025
Duty Station:
kigali | Kigali | Rwanda
Summary
Date Posted: Thursday, May 1 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Bilingual Call Center Agent (English & French) – Full-time, Work From Home
Calls Experts is a global contact center solution provider with over 15 years of experience in the North American market. We are dedicated to helping both experienced professionals and those eager to learn and build their careers. At Calls Experts, this is not just a job; it’s a real career opportunity!
Market: US and Canada Industry: Insurance
Job Description: We are looking for a Customer Service Agent to handle inbound and outbound calls remotely. You will perform various administrative tasks, including answering calls and scheduling meetings. A strong internet connection and experience with communication tools are required for this role.
Duties and Responsibilities:
- Process inbound and outbound call traffic to qualify leads and make live transfers
- Qualify prospects
- Resolve client queries
- Prepare customer spreadsheets and maintain online records
Requirements:
- Laptop/Desktop with a minimum CPU score of 4000 (AMD/i5 8th generation or higher) and at least 8 GB RAM. Must run Windows 10/11 (no MAC).
- Fiber optic internet connection
- Ability to work 8/9hour shifts, 5 days a week in EST, shifts between 9 AM – 9 PM EST
- Excellent command of both English and French
- Ability to handle objections and utilize persuasive skills; comfortable with small talk
- Ability to thrive in a fast-paced virtual environment
- Strong work ethic
- Willingness to learn and grow
Compensation
- Compensation: US$2.84 per hour (US$500 per month for 176 hours of work)
- Incentives: Up to US$500 per month
- Overtime: Additional hours beyond 176 will be compensated separately
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
If you're interested in applying, please click the link below and fill out the application form. One of our recruiters will contact you within a few days
https://forms.gle/NTsffNEnX6XL5ykx7
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