Customer Care Officer job at nyanza district
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328 Days Ago
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Vacancy title:
Customer Care Officer

[ Type: FULL TIME , Industry: Public Administration, and Government , Category: Customer Service ]

Jobs at:

nyanza district

Deadline of this Job:
Thursday, September 26 2024 

Duty Station:
Within Rwanda , Nyanza, East Africa

Summary
Date Posted: Friday, September 13 2024, Base Salary: Not Disclosed

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JOB DETAILS:
. Collect periodically the claims from customers in the suggestion boxes for analysis;
2. Participate actively in customer care program analysis process ;
3. Ensure that the complaints are entered into the complaints system tracker so as to take preventive actions;
4. Ensure the proper follow up of complaints and recovery plan;
5. Management of all problems related to customers issues;
6. Identify and report on performance constraints;
7. Ensure proactive systems to maintain operational performance in collaboration with other services;
8. Professional appearance and commitment of customer care;
9. To ensure the office, customer area and their personal appearance is at the highest level of clean line;
10. Comply with hospital accreditation standards;
11. Collaborate with district team to open the hospital suggestions/complaints boxes for further management of them.
12. Submit monthly, quarterly and annually report to the supervisor

Work Hours: 8


Experience in Months: 60

Level of Education:
Bachelor Degree

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Job Info
Job Category: Customer Service jobs in Rwanda
Job Type: Full-time
Deadline of this Job: Thursday, September 26 2024
Duty Station: Nyanza
Posted: 13-09-2024
No of Jobs: 1
Start Publishing: 13-09-2024
Stop Publishing (Put date of 2030): 13-09-2066
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