Background information about the job or company (e.g., role context, company overview)

The Customer Care cum Accounts Assistant will be responsible for managing customer interactions while supporting day-to-day accounting operations. The role requires strong coordination between customer service, billing, receivables, and basic accounting functions, ensuring accuracy, compliance, and timely reporting.

Responsibilities or duties

Customer Care Responsibilities

• Handle customer inquiries, complaints, and requests professionally via phone, email, and walk-in interactions
• Coordinate with sales, warehouse, and finance teams to resolve customer issues
• Maintain accurate customer records and follow up on outstanding matters
• Ensure high levels of customer satisfaction and service quality

Accounts & Finance Responsibilities

• Prepare and issue sales invoices using EBM V2 in compliance with Rwanda Revenue Authority (RRA) regulations
• Maintain proper documentation for sales, receipts, and customer accounts
• Assist in accounts receivable follow-ups and customer payment tracking
• Enter and maintain accounting records in QuickBooks Online
• Support month-end closing activities and reconciliations
• Prepare basic financial and operational reports using Microsoft Excel
• Ensure proper filing and record-keeping for audits and internal reviews

Qualifications or requirements (e.g., education, skills)

Qualifications & Experience:

• Bachelor’s Degree in Accounting, Finance, Business Administration, or a related field
• Minimum 2 years of relevant experience in customer care and accounting roles
• Practical working knowledge of EBM V2 is mandatory
• Experience with QuickBooks Online is required
• Strong proficiency in Microsoft Excel (formulas, pivot tables, data analysis)
• Previous experience working in Rwanda-based companies is an advantage

Skills & Competencies:

• Excellent communication skills in English (spoken and written)
• Strong attention to detail and accuracy
• Good interpersonal and customer-handling skills
• Ability to work under pressure and meet deadlines
• Strong organizational and multitasking abilities
• High level of integrity and confidentiality

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Salary & Benefits:

Salary will be as per industry standards and commensurate with experience and qualifications

Additional benefits as per company policy

• Handle customer inquiries, complaints, and requests professionally via phone, email, and walk-in interactions
• Coordinate with sales, warehouse, and finance teams to resolve customer issues
• Maintain accurate customer records and follow up on outstanding matters
• Ensure high levels of customer satisfaction and service quality
• Prepare and issue sales invoices using EBM V2 in compliance with Rwanda Revenue Authority (RRA) regulations
• Maintain proper documentation for sales, receipts, and customer accounts
• Assist in accounts receivable follow-ups and customer payment tracking
• Enter and maintain accounting records in QuickBooks Online
• Support month-end closing activities and reconciliations
• Prepare basic financial and operational reports using Microsoft Excel
• Ensure proper filing and record-keeping for audits and internal reviews

• Excellent communication skills in English (spoken and written)
• Strong attention to detail and accuracy
• Good interpersonal and customer-handling skills
• Ability to work under pressure and meet deadlines
• Strong organizational and multitasking abilities
• High level of integrity and confidentiality

• Bachelor’s Degree in Accounting, Finance, Business Administration, or a related field
• Minimum 2 years of relevant experience in customer care and accounting roles
• Practical working knowledge of EBM V2 is mandatory
• Experience with QuickBooks Online is required
• Strong proficiency in Microsoft Excel (formulas, pivot tables, data analysis)
• Previous experience working in Rwanda-based companies is an advantage