Background

KARISIMBI SACCO NYABIHU is a District Savings and Credit Cooperative (D-SACCO) established following the consolidation of 12 Umurenge Savings and Credit Cooperatives (U-SACCOs) operating within Nyabihu District, in accordance with the Government of Rwanda SACCO’s consolidation framework with the supervision of the National Bank of Rwanda(NBR) and MINECOFIN.

KARISIMBI SACCO NYABIHU is looking for Qualified, Competent, Committed, Proactive and self-motivated individual to occupy the following positions at Head office and Branch level:

Responsibilities

Under the supervision and guidance of the Branch Business Manager, Customer care has the following main responsibilities:

• To work diligently on the assigned work on time and to produce results;
• To comply with the instructions of the employer or his/her representative;
• To take good care of and manage the equipment assigned to him/her in his/her work;
• To be at work and respect working days and hours;
• To maintain the confidentiality of work;
• To provide basic identification documents before starting work;
• To follow the principles and codes of conduct governing the business activities of the Cooperative;
• Welcomes members/customers, provides advice and recommendation where to find the right contact person;
• Handles complaints professional and provides a courteous approach to resolving complaints;
• To perform other duties that do not conflict with the laws and regulations required by the supervisor or his/her superior authority.

Qualifications & Experience required

• At least secondary education (A2) in related domain.
• Excellent service orientation and attention to details regarding the atmosphere in the SACCO.
• Good communication and interpersonal skills.
• Two years’ experience in customer care services.
• Excellent multi-tasking skills and be able to function under pressure.
• Excellent negotiation skills and be able to influence people.
• Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times.

• To work diligently on the assigned work on time and to produce results;
• To comply with the instructions of the employer or his/her representative;
• To take good care of and manage the equipment assigned to him/her in his/her work;
• To be at work and respect working days and hours;
• To maintain the confidentiality of work;
• To provide basic identification documents before starting work;
• To follow the principles and codes of conduct governing the business activities of the Cooperative;
• Welcomes members/customers, provides advice and recommendation where to find the right contact person;
• Handles complaints professional and provides a courteous approach to resolving complaints;
• To perform other duties that do not conflict with the laws and regulations required by the supervisor or his/her superior authority.

• Excellent service orientation and attention to details regarding the atmosphere in the SACCO.
• Good communication and interpersonal skills.
• Excellent multi-tasking skills and be able to function under pressure.
• Excellent negotiation skills and be able to influence people.
• Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times.

• At least secondary education (A2) in related domain.