Summary
Date Posted: Wednesday, August 23 2023, Base Salary: Not Disclosed

JOB DETAILS:
Purpose
• The Digital Implementation Manager (DIM) will drive the implementation of BRAC Rwanda’s Digital Transformation Strategy that seeks to digitalize field operations, deploy digital channels and digital financial solutions that meet the needs of our existing and target customers.
• The Digital Implementation Manager will drive innovation and coordinate the digitalization of BRAC Rwanda’s field operations, the implementation of digital delivery channels and the development and delivery of innovative DFS appropriate for BRAC Rwanda’s customers.
• The DFS Manager will think creatively to innovate new uses for technology to address access, usage, literacy, security, and other barriers limiting the use of DFS by BRAC’s existing and target customers especially women and youth.

Major Duties and Responsibilities:
Digital Transformation Strategy and Innovation
. In collaboration with country management,
• Drive the implementation of BRAC Rwanda digital strategy in line with business mission and objectives.
• Conduct periodic research to understand customer needs to increase our digital outreach, develop and deliver appropriate digital products, enhance customer experience, and increase organizational efficiency.

Digital Processes, Channels, and Products Implementation
• Digital Implementation Manager will design, test, refine and implement DFS projects at BRAC Rwanda. Perform research, business operations analysis and identify new digital requirements, propose related projects as needed and implementation plans including defining value preposition, scope, activities, budgets, milestones, change management plan.
• Develop detailed functional requirements for DFS tools and applications including digital field application and digital payment channels. Coordinate the different functions/departments to implement DFS and work with the teams to adapt their processes and products accordingly.
• Develop new digital and innovative products that meet the needs of BRAC Rwanda targeted clients.
• Develop and maintain country digital related policies, procedures and standards.
• Analyze the technologies available on the market, perform related adoption risk assessments and make recommendations that will improve the BRAC quality and efficiency of field operations and service delivery
• Monitor and track the progress of digital related projects.to ensure timely and cost-effective implementation
• Design and implement monitoring surveys and use survey findings to refine and improve BRAC’s processes and products and enhance the customer experience in using DFS.
• Develop and manage relationships with third parties that work with BRAC and/or future potential partners of BRAC such as digital solutions suppliers, fintechs, developers etc.
• Manage relationship with key stakeholders internally and external including third-party contractors, vendors and consultants.
• Work closely with the IT teams for the deployment of Digital Field applications and tools and act as the focal point for the escalation of any deficiencies or issues relating to electronic banking services. Cooperate with BI MF digital transformation, IT, operations and other relevant teams in the implementation of BRAC Rwanda’s DFS strategies and action plans
• Conduct gap assessments on end user and customer digital capacity and awareness and accordingly build digital literacy trainings and refreshment programs. Continuous training and handholding of staff in defining and implementing business case and value proposition for DFS channels and products, piloting and scaling of DFS
• Work with the marketing and communication teams to design effective marketing and communication campaigns increase adoption and active usage of BRAC’s digital financial services.
• Produce periodic reports on the progress of digital implementation, level of client’s digital channels embracing.
• Document lessons learned from implementation of DFS projects. Disseminate and share knowledge and lessons learned among the different BI MF countries to support the implementation of organizational best practices for designing and implementing different digital projects in BI MF

Safeguarding Responsibilities:
• Ensure the safety of team members from any harm, abuse, neglect, harassment, and exploitation to achieve the programme’s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
• Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
• Follow the safeguarding reporting procedure in case any reportable incident takes place, and encourage others to do so.

Key performance indicators
• Level of digital strategy/projects developed and implemented
• Efficient Digital operational support

Knowledge, Skills & Competencies:
• In-depth understanding of the key drivers in a digital product/emerging technology business
• Experience in digital project management, including technological aspects
• Drive, flexibility, resilience and the ability to work under pressure
• Strong written and verbal communication skills
• Fluency in English required (spoken, reading and written)

Specific educational qualification
Specific Educational Qualification:
Degree Concentration / Major
Master’s/ Bachelor Business Administration, Finance, Economics, microfinance, Development Studies, Information Technology, Engineering or any related fields

Experience (Including sector/industry):
• Five years including three working in financial inclusion, product development, digital finance, microfinance/micro-lending, technology for development, payment platforms.

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

Job application procedure
• If you feel you are the right match for the above-mentioned positions, please follow the application instructions accordingly
• Candidates need to send a signed Cover letter in PDF format indicating the title of the position applied for, updated CV mentioning educational and professional qualifications, years of experience, and notarized scan copies of academic qualifications. All those documents should be sent through email: recruitment.rwanda@brac.net  ,  Application deadline is 3rd September 2023
• Please note that only short-listed candidates will be called for written test and interview.

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